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Axiom Hotel

3.9 (298 reviews)
ModerateHotels

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Bathroom: shower area
Pat C.

Axiom Hotel is a modern boutique hotel. A few steps from the Powell Station, it is very accessible through public transportation especially if coming from the airport. Check in was a breeze. A water refill station is available on every floor. The room is nice and clean. It has a desk and chair where one could work. Though they do not offer complimentary breakfast, there's a shop at the lobby that serves breakfast. My experience here was very pleasant. Their room rates are higher than the average though. Staff were nice and friendly. Overall, would give it a 4/5

Hair shampoo, conditioner, and body wash
Wayne C.

I believe all hotels should publish the ingredients of their toiletries online. This would help guests with allergies determine if the products are safe to use and whether they need to bring their own. It could also influence their decision on how much to pack and whether they'll need to check luggage at the airport. Regarding the toiletries at this hotel, the body wash, shampoo, and conditioner are wall-mounted and do not have ingredient lists on the back. After researching the brand and product names online, I found that none of the three contain Methylisothiazolinone. It would have been even better if I had found this out before my trip. The hotel is nicely furnished, with all amenities in good working order. There are some reasonable signs of wear and tear, but nothing off-putting. I do wish the shower head could be adjusted for different spray settings or even be handheld--this would greatly enhance the shower experience in the spacious and decent bathroom. The robot room service seems promising, though I didn't try it myself. I imagine it would be very convenient--and especially introvert-friendly--to order food and drinks from breakfast to late dinner without ever needing to interact with staff. I also liked the sleek water and ice dispensers in the hallway, as well as the hooded bathrobes provided in each room. However, I couldn't find the sashes, and I'm not sure why they were missing.

Coffee by the lobby entrance.
Selena C.

A good spot, a busy hub near metro station and the trolley. It's walking distance to Chinatown and outdoor shopping brands. Inside the hotel, there's cafe on the lobby and microwave on the 2nd as well as a small gym on the bottom floor. Our room was clean but the restroom door are sliding doors so beware as you can hear from the bed. The shower pressure was low. And at night you can hear someone yelling from outside - a bit spooky. During the day though it's nice to be out and hearing music playing.

This channel will soon be more. This is ACC country now.
Daniel B.

We had a good stay at the Axiom Hotel in San Francisco. It wasn't perfect, but it had its perks, fulfilled all of our needs for this trip, and it's in a terrific location. I recommend this hotel and would stay here again. We were very satisfied. My wife was in town for a conference at the nearby Moscone Center and got a group rate of $345 per night plus taxes for a "Mono Queen" room. Those taxes were Transient Occupancy Tax (14.00%), Tourist Improvement District Tax (1.00%), Moscone Expansion District Tax (1.25%), and Visit California Assessment Tax (0.20%). The $345 nightly rate was slightly better than similarly-priced nearby hotels such as the Marriott Marquis, Hyatt Regency, W, and Canopy by Hilton. It was a good compromise between convenience and price. The Axiom Hotel is a boutique hotel that opened in February 2016, replacing the Powell Hotel. It's part of Host Hotels & Resorts. The building is old, built in 1908. The hotel has an eye-appealing, classic-modern design which still looks great today. It's six stories with 152 rooms. We stayed in Room 502. There are two low-key, understated entrances: (1) Cyril Magnin Street which is accessible by car and (2) Powell Street which is accessible by foot only. Valet is available at the Cyril Magnin entrance. A cable car turntable is right next to the Powell Street entrance. According to the hotel manager, this hotel was ranked the #4 top hotel in San Francisco in Conde Nast Traveler's Readers' Choice Awards 2022. I looked up the same awards for 2023 and unfortunately, Axiom did not make the list (top 12). I'll break this review into pros and cons. Pros: 1. Prime location. The hotel is located on the border of Union Square and SoMa (South of Market) at the corner of Powell and Market Streets. This is a central downtown San Francisco location that's within a short walking distance to a lot of stuff. It's also very accessible by car, cable car, train, and bus. It's adjacent to the Powell Street BART and SF Muni stations. To get here, I took BART from the SFO airport to Powell Station. The ride was only $10.00 and took 30 minutes. Solid. 2. Robot room service. This hotel has a robot that will deliver food and drink to your room from the cafe downstairs and food delivery services like Uber Eats. It worked well for us, for the most part. We used it four times during our stay. You can hear the robot coming down the hallway because of its beeps and bloops, like R2-D2. It knows how to use the elevators and get out of people's way. Sometimes, we knew the robot was coming because we heard people giggling. Everyone seemed to get a kick out of it. One time, the robot lid wouldn't open so I couldn't get my delivery. I called the front desk and they fixed it. After delivery, the robot will ask how your experience is. If you give it five stars, it does a little happy dance. Video: https://www.instagram.com/reel/CzRq_VEv32X/ 3. Comfortable room and bed. We slept well. 4. Check-in time: 3pm. Check-out time: 12pm. I consider 12pm a relatively late check-out time. We were able to ask for an even later check-out time of 1pm. 5. Good service. Shout-out to Gem. 6. Nice lounge with decent Wi-Fi. The lounge is located on the mezzanine level (one level above street level). It's spacious with multiple seating areas, lots of big screen TVs, and places for you to plug in your devices. The guest Wi-Fi speed in the lounge (and our room, for that matter) was usable. 7. Aesthetically-pleasing design. From the library that doubles as reception to our individual room, the hotel has an artistic, contemporary interior design with nods to the history of SF. I liked the sleek design of our bedroom and bathroom. 8. High-quality water and ice. They had Follett ice and Brita water machines on every room floor. On our floor (5), the machines were close to our room and fit our large water bottles nicely. The ice was also the good "Chewblet" ice, kind of like pellet ice, with excellent, soft texture. Cons: 1. Sticky chair. The desk chair in our room had a sticky substance on it. I ended up putting a towel over the chair so we wouldn't have to touch the sticky stuff. 2. Dirty window. We had a good view of the cable car line and turntable. Unfortunately, the window was very dirty from the outside. 3. Small room. Our Mono Queen room was quite cozy and snug. It was certainly smaller than the average American hotel room. It reminded me of a Tokyo hotel room. Ultimately, my wife and I had enough space. We're just used to having more. 4. The TV stopped working. Our TV stopped working less than 24 hours into our stay. It wasn't a big deal since we weren't focused on it, but I typically like to have it on in the background. The hotel knew it was an issue, but it never got fixed for the rest of our stay. 5. Outside noise. This didn't bother us, but should be noted. This is a busy area. Music and people speaking on megaphones outside could be heard from inside our room.

The room ... is HUGE.
Heidi O.

I truly feel like I got away with something by staying at this hotel! We booked it for the Portola Festival and it was such a good home base. 1 -- LOCATION Literally right at the Powell BART stop. We got door to door from our place in Oakland in zero time, zero drama. 2 -- QUALITY So nice inside once you get through the very discrete entrance. They let us check in early FOR FREE, the rarest of the rare, and we were off to the 6th floor. Free refillable water on every floor is a nice touch. The room? So spacious. The bed? So comfortable. The bathroom? So nice. I was so pleasantly surprised. 3 -- QUIET Maybe I'm biased from living in downtown Oakland (chaotique at best) but it was so silent in this hotel. Insane. How. Overall fabulous experience for a totally reasonable price. This is gonna be the spot anytime we're staycationing in SF.

Valet company not taking ownership of their employees damages
Daniel B.

DONT USE THE VALET. For $65 a night, get your car scratched up. Upon picking up my car from the front, my car's rim was literally touching the cement. They had a disheveled looking dude with bed head operating their valet that day. 2/10/24 at 10am I went to the front desk and spoke with Rich. He gave me a sticky note to document the incident which seem a peculiar way to document something like that. Left my contact info. I decided that I didn't trust Rich (he seemed new/easily flustered) so I called in later that day to further confirm that it was on record. Rich failed to do so. Axiom had nothing on file. I spoke with Hayden at 2/22 (same day) and he officially recorded it. I was put in touch with the valet company and based on the pictures taken, they said they were not at fault. The picture with the wheel touching the curb seems pretty damning. I'm going to have to escalate this with my insurance and see if there are any security footage outside to escalate. But Axiom works with some C grade valet service. There are better hotels.

Bed
Jon M.

The noise... I could not sleep at all here. The walls are THIN. Thin to the point that the bed rattles from over active guests on the other side of the wall. Family conversations, video game sound effects, & iPhone alarms all come through crystal clear. The windows are double-pane but either the installation is wrong or the walls aren't dense enough for it to matter. The property is in the middle of the city so exteriors noise levels will vary with current events & continue until the early morning (lots of electric guitar during my stay...). Then the garbage trucks come alive at 3AM The staff is nice, the linens are perfect, & the bathroom is beautiful, but ultimately un-sleepable. I do not recommend this location. Don't get me started on the bugs in the room or the egregious "resort fee" ($41 !!)

Nice comfy queen!
Vikki G.

THE HOTEL ITSELF WAS GREAT! Super comfy! A little nice cafe in the check in area with some nice drinks including booze! The prices were a little steep but the vanilla latte was nice! The hotel was super clean and had water stations which were nice to refill our bottles! Tv had cable included! The location was a little scary but definitely an experience! Middle of shopping and walking distance to some cool places! Now the fees were absolutely ridiculous! They charge 65 PLUS TAX SO 79 a night for parking!!! Just crazy to me! Plus an additional tax for the resort plus a sf tax? So charge an additional 300$ for your stay!!! JUST CRAZY TO ME! the people were great and we will definitely be back to stay! I would just recommend driving a rental and take the cable car everywhere! Such a great experience but needed to be more upfront about the fees!

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Axiom Hotel Reviews in Other Languages

Ask the Community - Axiom Hotel

Does the hotel hold luggage's?

Yes. Just ask someone at the front desk and they will store your luggage securely for free.

Do all rooms have a sofa bed, or just the executive king room?

Not all! The room I stayed in just had a king size bed.

Is this hotel in a safe area, both night and day? It seems close to the Tenderloin, which we were advised to stay away from.

It's a very convenient location and very close to everything. I'd say day time is safe. There are a lot of homeless people and everyone is smoking weed out of bongs like no big deal. Seems like the whole city though. At night gets a little creepy.… Read more

Any safe parking garages nearby?

There are a few parking lots within walking distance.... can’t attest safety component but union square is pretty well patrolled.

Hi guys. Is there a gym nearby besides the one in the pictures?

Yes! There are plenty of gyms nearby depending on what you're into including an Equinox, Crunch, Barry's Bootcamp, Corepower Yoga, and more!

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Review Highlights - Axiom Hotel

She slept great and it was easy for her to grab a bite in the morning - thanks to the The Turn Cafe in their lobby.

Mentioned in 14 reviews

Read more highlights

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LUMA Hotel San Francisco - Original king room with "Bay" view.

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Excellent accommodations and the location was great for event access at the Chase Center. The room…read morewas not overly spacious but more than adequate. The robot delivery service for coffee pods and other requested amenities had a fun touch.

A great stay! My…read morefriends and I made a last-minute booking at the LUMA Hotel due to its proximity to Pier 48. We stayed on a Friday night so the hotel was quite lively. The check-in process was smooth. The front desk was very helpful in getting us in and filling out a card authorization form. We were surprised by the valet price however - $90 is definitely high. There is no self parking but the prices for the lots nearby are just as high, if not higher for overnight. We really enjoyed our room. It is definitely not the most spacious but felt quite luxurious. We booked a double queen room and were placed in Rm 920. There was limited walking space around the ends of the beds and desk. There was a beautiful view of the courtyard and city. I love that the room was very well-lit. There is ambient lighting and brighter lights you can turn on next to the beds. My friends and I loved the window that separated the bathroom from the sleeping space. It was quite comical and made getting ready for a night out very fun. There blinds for both the bathroom window and outside window were motorized which was a nice touch. The beds were pretty comfortable but nothing too special - I appreciate them having a bunch of pillows. The mini fridge and coffee bar felt pretty luxe and were much fancier than those are other hotels I've stayed at. There were plenty of outlets throughout the room and next to the beds. The whole vibe of the hotel feels very sleek and modern. The hallways are lit with a ambient blue. The inside of the elevators are themed which is super cute for pics. The gym is very nice too, loaded with more than your typical treadmill and elliptical. The lobby felt clean and had little robot things scooting around that apparently are used for room service. I would definitely stay here again so I can explore what I didn't get to see on my short stay!

Hayes Valley Inn

Hayes Valley Inn

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In a great location, clean, and easy to access. The front door uses a passcode, and you'll need an…read moreapp to unlock your room. There have been a few times when the app didn't work, but the concierge was very helpful in getting us in quickly. The rooms can be a bit chilly, though that's pretty common in San Francisco since many places don't have strong heating or air conditioning.

Absolutely horrible experience--please note that staying here comes with hidden costs!…read more I was looking forward to staying here because of the location and cheap price; $80/night in SF over the weekend is definitely a hard find. However, from the very beginning to end ranged from confusion, annoyance, to plain nightmare. The check in process was confusing and and cumbersome. I was given no check in information, and there was no front desk. The intercom at the front door did not even work, and I had to call their actual "front desk" who apparently said they did not have my information on file and made me go through these annoying steps just to find my hotel room key in a lock box. The most frustrating and nightmarish experience came the next day when I lost the hotel room key (a physical key). I called the "front desk" several times but received no answer then finally got one after about 10 minutes. When I told the man at the "front desk," he told that he would have to speak to the housekeeper. After waiting for another 10 minutes, he informed me that I would be getting fined $200 for the lost room key, which is plain ridiculous, since they didn't have a replacement key (other than the housekeeper's key). I understand a $25 or $50 fee for a lost key but $200 for a freaking key???! After waiting for about 40 minutes total, he finally walked over with my replacement key and begged me not to lose it since that would mean the housekeeper can't even get in (how laughable). What's worse was that the other guests were able to use their phone or a passcode to get in since all the room had e-locks. When I asked the man at the "front desk" why I needed a physical key, he said that not all of the e-locks were working--including the one for my room. What a load BS. A horribly dingy hotel that can't even get its most basic sh*t together. Stay at this incompetently run hotel at your own risk or better yet find much better options.

The St. Regis San Francisco

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(536 reviews)

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Amazing Service. Good Value. Butler Service…read more I came to the Bay Area for a relative's 80th birthday and booked The St. Regis because it was the only Forbes Five-Star rated hotel in San Francisco. I'm usually hesitant to stay at American hotel chains' "luxury products" because they often just feel like Marriotts with nicer tile (most new Ritz-Carltons, for example). I found the St. Regis to actually offer the kind of luxury service that is often missing in American hotels. I arrived fairly early, around 11:00 a.m., and the staff were incredibly friendly, accommodating both an early check-in and late check-out, along with a room upgrade. Prior to this stay, I didn't really understand the purpose of butler service, but they were kind enough to gift-wrap the presents for the birthday party I was attending while I booked a massage and walked around the city. The spa at the St. Regis is fairly large, with an indoor heated pool (well designed), a gender-separated steam room (out of order during my visit), and a sauna. I will say the spa could use an expansion or renovation. The "relaxation room" felt a bit like a repurposed salt room, and the men's lounge basically just had tea and snacks. The massage itself was great, and everyone there was extremely friendly. What really impressed me was the service. I casually asked whether they had bath salts available for use in my room, and within 30 minutes of leaving the spa, bath salts, bubble bath, and bottled water were delivered to my room without my needing to make a special request. Great attention to detail. I walked through the gym and it seemed large enough for a full circuit workout, with plenty of equipment. I do wish the hotel had more dedicated lobby or guest lounge areas. The check-in area, bar, and restaurant all seemed to blend together into one shared space, which felt fairly busy in the evening when non-guests came in for happy hour. The bar was nice but honestly expensive and not especially memorable. I was a bit surprised by some of the clientele (there were what I assumed to be a couple "working ladies" at the bar who I wonder if their services were less than the cost of breakfast in hindsight), though very friendly occasionally felt slightly out of sync with the otherwise polished atmosphere of the hotel. I didn't try the restaurant for dinner. The hotel does offer a complimentary car service around the local area, though unfortunately it was booked when I needed it. Breakfast was expensive, easily over $100 per person for a fairly normal order, but it was very tasty. The Eggs Benedict were perfectly cooked and included truffle, which was fantastic. The room was clean and comfortable. I do think it could have used a deeper scrub, though I admit my standards may be skewed by an exceptional housekeeper at home. There was also a slight musty odor. It was not on the level of a room at an average Belmond property or the former Mandarin Oriental Miami, but it was spacious and perfectly comfortable for one person. I'm not entirely sure whether St. Regis considers itself directly competitive with those brands. In summary, the service is what makes this hotel worthy of five stars. They seem genuinely happy to accommodate nearly anything you might need or even casually mention wanting. Personally, I find San Francisco itself dirty, stressful, expensive, and rough around the edges, so having a hotel that felt calm, polished, and attentive made a huge difference in my trip.

Stayed here for 2 nights as part of The Edit program from Chase. They are also a FHR hotel but the…read moreChase portal price was significantly cheaper so we ended up using Chase. If you have both cards, check both portals. If you have the Amex Plat, you are also Gold Elite status so you can get some extra perks such as fast wifi (it's pretty fast lol). Service is top notch. Hotel is clean. Room is beautiful and quiet. I love how the AC is super quiet, I couldn't even notice it turn on. We also got $90 breakfast credit for two. The food is extremely overpriced and $90 doesn't get you very far if you eat at the restaurant. We ordered to go most of the time. Note that there is tax on the food and tip (if you choose). Breakfast: Two farm egg any style. Fine but small portions for $32. Would not order again. Chilaquiles. Also fine but basic for $35. Would not order again. Sourdough muffin sandwich: If you want best value for price ($26), get this. It's seriously huge and filling. California croissant: This one is like an elevated avocado toast. It's really good. Price is $31. The mixed berry antioxidant smoothie is also meh. I can make a better smoothie at home. As part of The Edit they also give you $100 credit to use on food and drinks only at the hotel. It was SF restaurant week so we ordered the $90 3 course meal for dinner at the hotel restaurant Astra. We ordered the duck cannoli (ok tasting but the duck is cold), braised short rib (very good! Love the polenta) and the brussel sprouts (menu said it was gremoleta/garlic/parmesan flavor but it ended up being gochujang flavor and it was overly sauced). Was not a huge fan. The hotel is dog friendly. They give you a bed and bowl and treats. The pet fee is steep at $200 per stay. There is the Yerba Buena gardens across the street (5 minute walk) to take your dog out. The park is clean with lots of grass. This was one of the deciding factors of us picking this hotel because it's hard to find grass area in the city. They allowed me late check out at 5pm which is awesome!! Also, they have a chi hair dryer which is very powerful. Location in Financial District is very central to a lot of eateries and next door to Soma.

Four Seasons Hotel San Francisco at Embarcadero - Restaurant at the lobby

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I have a problem with this being a Four Seasons, because it's really not that type of experience…read moreand I wouldn't think they would just throw their brand around. The hotel used to be quite a few other properties, so while they may have decorated it, it's not the luxurious experience we've had at other hotels. The views are to die for, we had a room that spanned windows from Golden Gate to Bay Bridge, it was amazing being on the 45th floor and seeing the night sky and morning sunrise. The property doesn't really have a real lobby, spa, and the restaurant is average, as in the quality of the food was just not top notch, and they have access to the best ingredients. They only have two elevators and are quite slow, at a busy time this can be quite annoying. The room itself was small, no real furniture, would have been nice to have a sofa and table with two chairs. There was no dresser. The bathroom was great for one, but small for two. The shower didn't have a bench, no his or her's sinks. The bed when we got into it was super soft and not supportive, when we called they did something really odd and put a board on the mattress and then a topper. I guess they have a guest that asks for this. Why didn't the service people know they have a firm version of the mattress topper they could have switched for us. We didn't have the best sleep. Again, usually the Four Seasons beds are amazing. While this property doesn't charge regular Four Seasons prices, it also doesn't deliver the experience and it would be a shame if the brand started doing this.

Axiom Hotel - hotels - Updated May 2026

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