I went to AW Auto Repair in Westwood today because the front underside of my car was dragging, and I was honestly pretty shaken up. I had my kids in the car and just needed to get home safely. Harry went completely above and beyond. Even though I couldn't leave the car there at the time, he took the time to temporarily secure the loose panel so I could safely drive home with my kids. He was calm, kind, and genuinely caring -- which meant more than he probably realizes in that moment. It's rare to find someone who leads with integrity and heart like that. I will absolutely be going back to AW to properly fix the car and would highly recommend Harry to anyone looking for an honest, trustworthy mechanic. Thank you again, Harry. read more

Unprofessionalism, poor customer service, not keeping me up with updates unnecessary repairs to milk my insurance! I'm not sure what kind of cut adjustor Juan Lopez from GEICO insurance getting to approve $6k in repairs on a broken window that another bodyshop estimated $1500 and mission road windows replacement quoted me $400 but with off market glass and person that took my car gave me estimate of 3k with original parts! Mind my car estimated value for 2015 bmw i3 with 97k miles with fire damaged only 3k-4k on a good day. I will definitely contact Juan's superior Edwin Delgadillo on above matter to investigate possible state attorney general as well! They changed or painted back seats without my permission that haven't been affected by broken glass at all I kid you not! They changed and painted right rear bumper without my permission that had minor scratch previously and not even related to current incident! What a nightmare! A day job took them over a month and 4 days with bunch of unnecessary repairs it's just simply unnecessary! Add to that car camera completely disconnected and destroyed beyond repair! No receipt of that repairs have been given! How is that even legal and how they stay in business? Definitely reporting them to Bureau of Automotive Repairs for Fraudulent Business Practices! They deposited 6k check without my approval or my signature! I never agreed on that repairs being done! Stay far away! I still can't believe Beverly Hills BMW refer me to them as trustworthy Bodyshop! read more

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The folks at AW Collision in West LA are fabulous. Harry and Nicole took great care of me and were always super friendly and helpful. Harry took the time to explain the work (I was hit by a Geico customer) and made the process very easy and painless. I would highly recommend them!!! read more

When someone hit my wife's car, we had a friend recommend AW Collision for the repairs. Not only did we have bodywork that needed to be addressed, but also mechanical damage as well. From the moment that we brought the car over to AW, Dianna Escalante and the team over at AW were in constant communication, keeping us updated throughout the insurance process as well as what they found during the disassembly. When the car was complete, we couldn't believe the quality of the repairs and how it looked and felt as though nothing ever happened to the car! They gave us a lifetime warranty on the repair work and I have to say that after some really unfortunate experiences with other body shops, it was such a pleasure to work with such a professional and caring team at AW Collision. The work quality, customer service and communication made this the best body shop experience that I've ever had! I would HIGHLY recommend AW Collision! read more

I had a great experience working with Harry after my Tesla was unfortunately totaled. He was extremely knowledgeable, kept me informed throughout the entire process, and was always quick to communicate any updates. He took the time to explain everything clearly and made a stressful situation much easier to navigate. His professionalism, attention to detail, and excellent communication were truly appreciated. I highly recommend working with him! read more

This was a return visit with a different car and AW Collision did not disappoint. I don't know how they do it but my car looks just as good as the day I got it. Stephen, Jack and the entire team at AW Collision are total pros. It's rare when you come across a find like this. read more

Say no more....the BEST! Only EXCELLENT service and high end quality from A to Z at AW COLLISION! This body shop knows the repair drill like no one else in Southern California....on any vehicle, but especially luxury automobiles. General Manager Jack Manougian and his entire team are flawless, personal, professional and precise. Jack's team lead estimator, Nickolas Koster, is thoroughly skilled working with insurance adjusters and private parties. Outstanding! Brought my 2024 BMW luxury SUV to AW Collision due to a hit and run from a parking garage. Amazing work! Thank you for a beautiful job! read more

The team at AW Collision is amazing! I highly recommend them. Not only do they repair your car back to perfection, they're friendly, professional, courteous and communicate with you every step of the repair process. read more

Harry Tachjian evaluated my broken right side-view mirror. He assessed the problem and was very helpful. Harry is very friendly and considerate. I will take advantage of his services should I have future problems. read more

Diana was such a pleasure to deal with. She was warm and responsive throughout the whole process. The whole team kept us up to date on the status of our vehicle and took our calls and always knew what was going on. Diana was assigned to us from the start and she was absolutely wonderful! They finished the job with precision and gave or car back cleaned like new. Great place if you are looking for high end car repair and body service! read more

Jack and his team are great. I've had them assess and repair two of my vehicles. It's all OEM quality. I highly recommend this place!

AW Collision is hands-down the best body shop I've ever worked with. Jack, the General Manager, is absolutely amazing. His professionalism, communication, and attention to detail are on another level. The quality of work here is truly the best of the best, my car came back looking flawless. I've recommended AW Collision to several friends and family members, and every single one has called me afterward to thank me for sending them here. That says everything. I would never go anywhere else. If you want your car repaired perfectly and handled by people who genuinely care, this is the place. Highly recommend! read more

AW Collision exceeded my expectations. The entire team was super professional, kept me updated throughout the repair process, and made everything stress-free. My car came back looking better than brand new you can tell they really take pride in their work. Everyone was friendly, fast, and went above and beyond to make the whole experience smooth. Special shoutout to Jack he was incredibly helpful, communicative, and made the whole process feel effortless. Highly recommend AW Collision to anyone who wants quality work and great customer service. I'd definitely come back! read more

The best auto body shop I've ever worked with. The service was over the top, pricing was fair and they were done when they said they'd be done. I couldn't recommend them enough. read more

AW collision fixed my Mercedes Benz GLB 250 when I got into an accident. A few months later, my trunk wasn't closing correctly! Brought it back to AW and it turns out the accident damage was not on the trunk yet they took the truck door apart and re-aligned it for me for free!! Really honest and helpful! read more

When life gives you lemons, AW Collision makes the best lemonade. I've had the unfortunate luck of a few not at fault accidents over the last 5 years in two different BMW M vehicles. I'm grateful to have found Jack and his team at AW Collision who in each instance have gone above and beyond in getting my car like new and ensuring I was 100% satisfied with the results. Not only has this shop done impeccable work on all my cars, they have gone to bat with the adjusters to make sure new OEM parts are covered and all things that needed replacement were actually replaced when things were finalized. I wouldn't take my car anywhere else. I highly recommend AW! read more

Amazing customer service--friendly, responsive, and incredibly easy to work with. They answer the phone on the first ring and are knowledgeable about every brand. read more

Erik was such a great help! Informative throughout the process. I always got updates every week even if it's to say we're waiting on insurance. Car was left looking brand new like nothing ever happened! Very happy with results :) read more

I recently had work done at AW Collision and have to say they are a superb team. I worked with Nick and Dianna and they were incredibly communicative, kind and made the whole process very easy. Their team also did a great job on my car. Overall, a top notch experience. I highly recommend them read more

A truck hit my M5 Comp unfortunately and I decided to bring my vehicle here for repair since I have a good relationship with BMW Beverly Hills. Vanessa, Harry, and Dianna guided me through the whole process. Solid team forsure. Great communication and professionalism is unmatched. This is THE shop to bring your BMW to. You guys have a customer for life. Thanks! read more

AW provides excellent customer service. Their team is friendly, responsive, and they go out of their way to make everything convenient for you. read more

Jack at AW Collision couldn't have been nicer and more helpful. I needed a taillight for a Range Rover and it was fixed quickly and it was a pleasant experience. I highly recommend these guys! read more

AMAZING truly five star service and I definitely didn't expect that at a collision center but they truly go out of their way to go above and beyond to make sure everything is done perfect and fast! The customer service is exceptional. If you have car issues I highly recommend taking your car here. read more

Great people. Nick helped me. I had inferior work done on my rear bumper at a different bodyshop. He pointed out exactly how it could have been done better. (Paint drip, uneven fit, gaps, misalignment, potential paint cracking, etc). Did not try to sell me on anything. Gave me genuine advice and insight. Just helped me so that I could have it fixed properly. Great attitude, great shop. Really professional. read more

AW is the best in the biz. My girlfriends BMW M5 was crashed and jack helped me through the entire process start to finish. What started as a nightmare ended up being a painless process. I will send everyone I know to jack at AW Collision. They are the best in the business. Thank you jack! read more

AW Collision - Rear end damage - Body Shops Near Me - Los Angeles, California

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I worked with Harry at AW Collision and had a fantastic experience. He was professional, friendly, and took the time to answer all of my questions. My car was returned in excellent, like-new condition. read more

After having an accident and unsure where to take my car, my service department requested AW collision. I spoke with Diana and her customer service and knowledge was 5 star. Diana was truly accommodating and made for a seamless, drop off and estimate to take place promptly. I highly recommend AW collision, and thankful for my experience. read more

AW Collision is the absolute best! They're extremely friendly, very helpful and absolute experts when it comes to their work and your vehicle. They're meticulous and it shows. My brand new BMW with frosted paint had damage from someone backing into it and they did nothing short of an outstanding job repairing the car. I can't even see a hint of where the damage was. I see why Beverly Hills BMW sent me to them for my needed body work. They're second to none. I recommend them highly! read more

We recently had a BMW X7 repaired by AW. Not only does the car now look great, but the customer service we received is top notch. In particular, Jack seemed to go above and beyond to make sure the car was taken care of, we had a rental while the car was being repaired, and that we were inconvenienced as little as possible. AW made the entire process seamless. This was not my first time using AW, so I'm not surprised they provide quality customer service, status updates to their customers, and seem to care about making sure repairs are not only done right, but in a timely manner. read more

From start to finish, Nick and David made my experience stress-free and smooth. They kept me informed with every update and treated me with warmth and respect. It honestly felt like I was dealing with close friends or family, not just an auto shop. I'm so grateful for their exceptional service at AW Collision. read more

Recommend this place to all family and friends. Jack, Nick and David were extremely professional and easy to work with

When my daughter got into a car accident, the entire AW Team was helpful and quick in setting up a tow. Vanessa Mendez and Nick Koster were really helpful and knowledgeable throughout the repair process. My daughter's car looked brand new and we received update two to three times a week . Very pleased with the customer service and repairs completed. Definitely would recommend AW to my friends and family. read more

For the amount insurance covered, attention to detail should be warranted. Molding was scrapped (although whole lower outer door portion was replaced) and they totally disregarded the small Knicks and scratches done from accident. Although major noticeable damages were repaired/replaced and color matched, damages to front bumper on same side was neglected and molding trim. With passenger mirror needing replacement, attention should have been paid to surrounding areas, to ensure satisfaction. Wherever it was stored, it created a film inside headlights with moisture. I have never seen this prior to taking in car for repairs (although at first optimistic and excited I made the right choice, based on reviews). I would suggest doing your due diligence to shop around although this place was advertised by dealer on website. For 30k in repairs, most of invoicIng was mark up on replacement parts and inflated labor charges, than actual repairs. read more

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My car had been hit, and I took my car to a nearby dealer who had a rep from AW collision that immediately helped me through the whole process. I appreciated the staff at AW tried to expedite the process as fast as they could on their end; however, the repair process took a long time due to the repairs needing approval from the other party's insurance. Despite how long it took, my vehicle looked brand new again when I picked it up. The biggest takeaway from this experience is to always call the insurance ask what the limit for damages is especially if you're going through someone's else's insurance and to check if the repair shop knows the limit as well. Would recommend this repair shop, but do your own research and don't learn it the hard way like I did. read more

HORRIBLE SERVICE - DO NOT BRING YOUR CAR HERE !!!!! I worked with agent PATRICK who went above and beyond to make sure I had a horrible experience at AW. He lied multiple times about when my car would be ready and beat around the bush whenever I asked. For damage that should've been completed in less than a month, it took OVER FOUR MONTHS TO COMPLETE. Every time I asked Patrick, he would say you can get it tomorrow but the car would never be ready. They completely scheme to keep the car in their shop as long as possible so they can up charge work hours and cheat you out of $$. Unless you want to be stuck in a rental for 4+ months take your car elsewhere. Shitty service, shitty employees, non integrated & poor work on the car. read more

I am so grateful for the honesty and professionalism of Jack Manougian at AW Collision! My car was hit in a parking lot on the front bumper. I went to AW for an estimate for repair. Jack looked at the area of concern, immediately noticed there was no damage to the body or paint, and cleaned off the scuff marks within minutes....at no charge!! I will absolutely use their services if my car is ever in need of repair!! Thank you so much Jack! read more

Talked to "Patrick" Westwood location and scheduled an appt w him before arrival. When arrived, I was told he is not there (2nd time that happened). I had to tell the bright receptionist to call him to ask when he is due back...she called and said 20 min...I left to do my errands, called 30 min later, he still wasn't there. UNPROFESSIONAL I have possibly 10k or more damage in repairs, but they will never get a penny of it! I went to "PAULEES" on La Cienega instead! read more

AW Collision offers great services. Very efficient company. The staff is very qualified, empathetic and respectful. I got my car today and it looked brand new. Thank you all at AW Collision. read more

AW Collision was amazing throughout the entire process of getting my car fixed. My Mercedes C250 was fully paid off, well maintained and had just been serviced before my accident where another driver rear ended my car pretty bad. Because my car was 12 years old, unfortunately the damages exceeded what the insurance company was willing to give me. I did not want my car declared a total loss by insurance and was not in a place where I wanted to take on a new car payment. I was also about to travel a lot for work over the next three months, and also didn't want to have to rush into buying a new car without having enough time to research and decide what I wanted next. Harry and the team helped me figure out a solution and got my car fixed fast. My car turned out great! AW Collision was truly a lifesaver and I'm so grateful for all of their help throughout the whole process! read more

Communication was top notch keeping me informed of my car's repairs. Harry helped me throughout the process and worked with my insurance, Progressive. Things went so smoothly. AW Collision has a great relationship with Enterprise Rental on La Cienega, should you need to rent a car. Vanessa kept me informed throughout the process with texts which makes things stress free. Harry explains everything from the start to the end. A very dedicated employee. My car looks perfect! The quality of workmanship is truly a 5-star rating. read more