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    Avondale Galleries

    3.1 (9 reviews)
    Closed • 10:00 am - 4:00 pm

    Services - Avondale Galleries

    Art restoration

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    12 years ago

    We had an heirloom oil painting cleaned and restored and are very pleased with the results.

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    Scott Gordon Jeweler Gemologist - Estate jewelry a specialty.

    Scott Gordon Jeweler Gemologist

    (5 reviews)

    Forever grateful for Mr. Scott Gordon. He was very respectful and loving to my pieces (and me of…read morecourse). He helped me make tough decisions as to which items to keep and sell as I am doing some much needed downsizing and fake or not sparkles get me. He has an outstanding expertise and I learned so much about gems and my collection. My time with Scott was well worth it! My anxiety is at ease by being able to let go of some pieces and I have a better understanding of where to go from here as far as what to will to who and to reevaluate my jewelry insurance. He has such great knowledge and care if you want to know as little or as much. He listened to my wants and needs and was able to help guide me for what was best to meet those. If you have some sparkles or blingy bling you need check out- Scott is your man!

    I would think twice before doing business with Mr. Gordon. I met him in his office for a…read moreconsultation about a diamond ring for his possible brokerage in a trade liquidation. He examined the piece and gave me an estimated range of what he thought the trade amount would be. He explained his commission and I agreed to the price range. Because the ring would be sold to a 3rd party buyer, I asked if Scott provided any type of accounting receipt for the final sale of the ring. He stated he never reveals the buyers information; he keeps that private. I suggested he could redact the buyers information and still provide an accounting of the final sales price, so that I would have peace of mind knowing I received my fair percentage of the sale (otherwise, how would I know what it was sold for? It could easily be sold for more than I was verbally told and I would never know). Scott agreed to the plan of redacting the buyers information and providing proof of sale. Oddly, during our consultation, Scott said that he typically does not like to do business with younger individuals as they "often do not know what they want" especially if they are going through a divorce. He guessed my age to be in the 40's, and paused with raised eyebrows, as if it were a question and me being a little taken back said, "yes, I am 43." He asked questions about my readiness to sell the ring, did I have "permission to sell the ring" (permission from who I don't know), and kept saying I would probably not be happy about the value information he was about to provide me about my ring, even though I agreed to pay $75 by the half hour for his "expert opinion" on the piece. I wondered to myself if he was stalling and creating more conversation to get paid for the full half hour, and his demeanor seemed surprised when I agreed to trade liquidate the ring at the price he came up with, almost as if he expected me to not like the amount and pay my $75 and leave...(I wonder how many times this happens with other clients?) I assured him that I had been married for 23 years and I am ready to sell my ring, that the ring was mine, that I had purchased it myself, and I explained that I had been to therapy for quite some time about my divorce, and I am not reacting out of emotion. He agreed that therapy was a good thing, and said he had gone many times, and had worked through trauma from being fired by his Mom after a fight with his brother from the family business (you may have heard of Samuel Gordon Jewelers). He drew up a receipt and took a picture of my ring to send to me by email as proof, and I left my ring in his possession for him to find a buyer. The next day Scott called out of the blue asking for me to come pick up my ring, as he did not have a "good feeling" about being asked to provide a proof of sale. I apologized if I had offended him or made him uncomfortable with my question about his brokerage process, and that if he didn't want to provide any proof of sale, he could have just said so, and could have allowed me the opportunity to decide if I wanted to do business without the proof of sale or not. He cut me off, saying we both have the right to decide whether or not we want to do business, and that maybe he was "crazy" but he didn't like the feeling of being questioned about his business and he thought it best for me to come get the ring, never offering for me to continue with the trade liquidation without the sales receipt. When I returned to pick up my ring, I politely informed him how disappointed I was that he had cancelled the deal due to a "feeling," and that I was concerned that he mentioned not wanting to work with younger people and questioned my age. He became very defensive and pointed and very sternly said I was mistaken, and that he never asked my age and that he said in his experience younger people, especially in their twenties, often do not know yet what they want from life and as we get older we do, and then said, I simply guessed your age to be mid 40's. He kept called me by the wrong name as he explained this, and when I attempted to correct him on my name, he said he was sorry, but when he feels attacked or threatened, he gets confused. I have the entire conversation recorded. There was ZERO attack happening, he simply did not want to hear anything I had to say and I was asked to leave. I have a theory, that he does not want to provide proof of sale because he is trade selling at a higher rate and paying a lesser commission to the client, pocketing the rest. I wonder if he doesn't like dealing with younger people, because we ask for proof of sale? Whereas an elderly, more vulnerable person, may not consider to ask for sales or accounting proof. His lack of transparency in the basic sales/purchase price of the jewelry is a huge red flag! That is NOT good brokerage business practice. I would seek a more reputable/ethical broker.

    Naifeh Fine Jewelry - Inside our store in the Nichols Hills Plaza.

    Naifeh Fine Jewelry

    (10 reviews)

    $$$

    Everyone at Naifeh took such good care of me, I would honestly recommend them to everyone. I came…read morein with an heirloom piece that another jeweler messed up, and they were able to fix it beautifully, and were wonderful the whole way through the process. I worked with both Heathers, and they honestly deserve all the good things in their life. I felt truly taken care of and they restored an important piece of jewelry to my family. Would give more stars if I could.

    If I could rate less than one star, I absolutely would…read more I recently went to Neifeh to have a stone set into a small pendant. The stone had already been sold to Sotheby's for $15,000, and they had already examined it and sent me a contract. All I needed to do was have the stone set into the pendant, and the deal would be completed. Unfortunately, I made the mistake of taking it to Neifeh to have the work done. My experience was good initially, but that changed when I went to pick up the pendant. When I received it, I immediately noticed what appeared to be a small scratch near one of the prongs. I pointed it out to a staff member, who acted very strangely and took it back to the jeweler to see if he could correct it. When she returned, I told her the mark was still there. She went back to the jeweler again, and when she came back, she said, "Oh yeah, he never even noticed that. That looks like a surface-reaching inclusion to me." What makes that particularly frustrating is that I never told her that I had previously worked in the jewelry industry as a jeweler for six years. I find it extremely difficult to believe that a jeweler could work on a stone and not notice a mark like this, especially when it was apparently significant enough to be immediately visible to me. I tried explaining that this was not an inclusion and showed her the AGL certification for the stone. She continued to insist that, in her opinion, it looked like a "surface-reaching inclusion." For the record, that terminology itself raised another concern for me. Perhaps she meant a blemish, but regardless, that was not what was present on this stone. At that point, I left the pendant with them and gave them the opportunity to investigate the issue. Ultimately, nothing was done, and I was simply told to come pick it up. There was no meaningful attempt to resolve the problem or take responsibility for what had happened. I then contacted AGL directly. They informed me that when the stone was examined, there were no scratches, marks, blemishes, chips, fractures, or other damage on the surface of the stone. I also took the stone to four other jewelry stores, including BC Clark and Bartolo's, and simply asked them to look at it and give me their opinion. Without knowing what had happened, they all came to essentially the same conclusion immediately: it looked like the stone had been scratched. At this point, I honestly don't know whether Neifeh was being dishonest or simply incompetent, but either way, this experience has completely destroyed my confidence in their ability to handle valuable jewelry. The consequences have now become very real. Sotheby's has informed me that I will have to pay to have the damaged area polished, and because the stone will lose some weight in the process, they will then offer me a reduced purchase price. I will also have to pay to have the stone reset afterward. So, thanks, Neifeh. I now have to spend additional money to end up receiving less money for a stone that was apparently in acceptable condition before it was brought to your store. I will say that the staff was friendly throughout the process. However, being friendly doesn't make up for what happened when there was a problem. When something goes wrong with a customer's valuable jewelry, I expect a reputable jeweler to investigate the issue, take responsibility when appropriate, and work toward a solution--not simply dismiss the customer's concerns and send them on their way. Based on my experience, I would strongly recommend staying away from Neifeh for jewelry repair or setting work, particularly if you are dealing with a valuable or irreplaceable stone. If you simply want to purchase overpriced jewelry, that's your decision, but after this experience, I would absolutely not trust them with my own.

    Kerr and Kempf Estate Sales

    Kerr and Kempf Estate Sales

    (4 reviews)

    I attended an estate sale hosted by Kerr and Kempf with my Guatemalan mother-in-law, and…read moreunfortunately our experience was very upsetting because of the behavior of one of the male workers. My mother-in-law had already paid for her items and simply asked if she could go retrieve a ring that another employee was holding for her in the back. The employee responded very rudely, searched her bag, and required her to leave her purse and belongings at the front before allowing her to go get the ring she had already purchased. She remained polite and cooperative the entire time. After she walked away, the employee then told the man at the front checking receipts that he needed to "keep a close eye on her" and check her bag again before she left because she was "causing trouble." I was with my mother-in-law the entire time, although I do not think he realized we were together because I was checking out separately nearby. She did absolutely nothing to justify being treated with suspicion or spoken about that way. I spoke up immediately and told him that he was wrong and should not treat people like that. After that, he became quiet and would not even look me in the eye. What made the situation especially upsetting was that he was polite and respectful toward the other white women there, but treated my Hispanic mother-in-law completely differently. The experience felt discriminatory, humiliating, and unnecessary, and it completely ruined what should have been an enjoyable estate sale experience. I hope management takes this feedback seriously and addresses how customers are treated in the future.

    They always have great sales!! This is a very professional group, and I have never been…read moredisappointed at a Kerr & Kempf Estate Sale!

    Avondale Galleries - galleries - Updated October 2026

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