Went into rehab center. Had a broken leg. They took be…read moreoff an important med. I complained I need that med. Head Dr. is very poor at her job. 20 min of rehab a day. AIDS were great?

When this was run by St. Mary of the Woods it was a lovely place. When St. Therese took over in…read moreDecember 2024 it went downhill fast. The people who work there are so nice and very compasionate, however, the people who took over and are running the facility now are not so great. The food is not the best quality and some of the things that were once included in the already high price to live there are now an extra expense. They nickle and dime the people who live there. Not what I would call a "Christian, non-profit" way to run things. If you are in "assisted living" they now want to charge for the food to be delivered. If your are unable to get to the dining room to get your food because you need assistance, how is it OK to charge a fee to deliver the food to these people? I will agee it is a beautiful facility and the grounds are very nice. There are some nice amenities like a beauty salon, a chapel and a Bistro. The Bistro used to be very nice but now the food is not that great and half the time there is nothing in the coolers. I was floored when they charged $3 for one banana. They may put on a nice show when you tour the facility but I say beware. Hopefully, one day it will go back to being run the way St. Mary of the Woods ran it.

If you are looking for a senior living community for a loved one, please go tour Independence…read moreVillage today! The staff cares about the residents and the Activities are AMAZING!

I have been working at Independence Village of Avon Lake for over a year Memory Care (Story Point)…read moreand I should have applied sooner. The staff are very hard workers and always with a smile on their face and willing to help. The facility is very clean, activities inside and outside the facility. I have met some very interesting residents and family members and love to keep in touch with them and try to keep a smile on their face being they are under such stress of their loved one. I would be glad to recommend

My family cannot say enough good things about the love and compassion the staff shared with our…read moreloved one. I can't even fathom how they put together such a great team. From the Doctors and nurses down to the helpers and cleaning staff every single person was exceptional. The place is spotlessly clean, has different rooms and areas for all of your needs. I would not hesitate to place a loved one there .

I don't have the words to express my gratitude for the staff at Ames Family Hospice. Everyone…read moreincluding the volunteers were so compassionate and supportive during the difficult journey of losing my mother. They not only took incredible care of my mom, but were constantly looking after my well being and needs.

Our experience with Brookdale Westlake Village's Memory Care Unit was deeply disappointing and…read moredistressing. My father was a hospice patient there, and we encountered ongoing problems with communication, cleanliness, and decision-making that no family should have to face. His room often smelled strongly of urine, even after repeated requests for cleaning. We struggled to get basic care coordination, including podiatry and medical follow-up. The worst incident occurred when my father--who was on hospice, sedated, and asleep--was sent to the ER for a psychiatric evaluation without proper coordination with hospice or family consent. I had specifically requested that hospice handle the evaluation onsite. The decision to send a terminal, sleeping patient to the ER in the middle of the night was unnecessary and inhumane. Later, the facility abruptly required that we hire a "sitter" for my father with only a few hours' notice. Brookdale later agreed to reimburse us for a week of sitter costs but has been slow to follow through. Ultimately, we had to move my father out of Brookdale for his own safety due to the facility's repeated incompetence and lack of hospice coordination. When I raised these issues with Brookdale's internal investigation team, no corrective action was taken, forcing me to escalate the matter to the Ohio Department of Health for a formal review. While a few frontline caregivers (like Nakila and Sarah) were kind and compassionate, management failed to show the empathy, professionalism, or judgment expected in dementia and hospice care. Families should ask tough questions about staffing, cleanliness, and hospice coordination before trusting Brookdale Westlake Village with a loved one's care. We wish we had.

The inconsistent health care, 60 degree temperature at times for days and days, janitor not coming…read moreto work, 2 aides ONLY for this entire facility, (managers claiming they are staffed adequately????), the aides all can access a resident's room 24/7, which results in them taking property from clothing, jewelry, to adult pull-ups and toilet paper rolls they share with no permission, to other residents that have run out of their supply, experiencing other items being stolen from many rooms, managers who do not know the residents, care about them, management not being present in offices hours and bending a deaf ear when there are valid grievances, poor communication with management to inform residents of new "rules", defensive conversations from management, a revolving door of different aides that maybe will work 2 days and quit, or never show up and they are continually missing employees that are not loyal and honest people or show up hours late or not at all, multiple residents getting diarrhea from a new chef's food, same menu of brown food, often running out of posted main dishes from the menu, ladies and men who wait an hour to have an aide take them to meals at 4:30pm now (5:30) to be assisted to dining room, they wait CONSISTENTLY for another hour before they are served, then they eat for 20 minutes after waiting an hour for food to be brought to them, many times waiting patiently to 7:00-pm or later to finally be brought back to their rooms, old-looking, well-worn, sometimes stained carpets in rooms and facility, management or aides not following through with promised cleaning or service, erratic medication dosing, doctor not in many times when needed or appointments, the strict, small windows of time advertised for transportation as available within a small radius of mileage and for only a couple of days, the driver who may or may not show up, much detainment for simple resident requests, (ie.waiting weeks or a month to have a janitor put a lightbulb in a fixture that they cannot reach,) management not following through with cleaning, promising things within timelines that are rarely circled back, new rules to charge $89. (as of 12-2024) for a load of laundry to be done by aides, inconsistency in every aspect of senior care charging many additional monies for any a la carte services, special food, extra care, we can go on and on. Many of the residents ARE PAYING WELL OVER $5,000.+ a month for care that is lame, erratic, neglectful and unsafe. So you want to leave your loved ones at this facility??

FIRE THE EXECUTIVE DIRECTOR!!!! Residents pay around $4k per month which includes all activities,…read moremeals, cleaning, and transportation. My mom is there and waits upwards of an hour for service at the restaurant. Sometimes she doesn't even get what she orders. I've been to town halls and all the residents complain. The restaurant area is dirty, tables don't get cleared, they wait 15 minutes for hot water to come to their rooms for a shower. The list goes on and on. Don't put your loved ones here.

This facility is only a couple of years old. But as with anything it requires maintenance. They…read moreseem to not maintenance their property. They have a fence that they put up when the place was built a couple of years ago and it was damaged last summer. The whole panel was out, then in January or February due to Highwinds and ice and cold temperatures and one panel already missing another panel blew out. Now more of the fence is bent too. I'm assuming more panels will follow. If they aren't maintaining what you see I can't imagine how their maintaining the things you can't see so well from the outside.

I have lived here at Towne Center for almost a year and find it to be quite comfortable. The…read moreapartments are cozy and spacious and very well kept as the lobby are cheerful. There is community activity every day and you can order dinner at a reasonable price. Every one is very nice Management works very hard keep everything running smoothly. It is just a pleasant convenient place to live plus they accept pets.

My grandma is currently here because she has a broken ankle and isn't mobile on her own. The…read morefacility has a very cute lobby and the decor could easily win a potential resident over. Unfortunately, my grandma's experience living in the assisted living community has been extremely unacceptable due to the aloof and slow staff. The cost of this facility absolutely does not justify waiting 2 hours to use the bathroom or being woken up at 8:30 and not getting breakfast until 11:30. It's not right. They are understaffed and handle my grandma rougly when they do actually help her to the bathroom or in the shower. I do not recommend for a loved one. It pains me to see my grandma being in a sub-par care facility. It saddens me.

I was really scared coming here! Within minutes they made me feel so comfortable ! The staff here…read moreis absolutely amazing! The food is outstanding! The therapy is done to your ability not to theirs! They get to the call light as soon as they can! I got to bring my service animal to visit which helped me so much! They keep your pride and privacy in mind at all times! I am a 56 yr old female that had to come fr rehab ! You can't go wrong here! Except third shift I have had to do everything for myself I push the button no one comes! I have a IV pole I have to push while holding and walking with a walker! If something was happening to me heart wise I would be in trouble!

From the owner: Avon Oaks Nursing Facility Provides Child Care Center, Daycare, Medicare, Skilled Nursing Services,…read moreRetirement, Lifecare Facility, Rehabilitation Therapy, Speech Therapies, Skilled Nursing, Assisted Living Services to The Avon, OH Area.

The independent living section of the Normandy campus is great! My mom loved it there despite it…read moretaking A LOT of convincing to downsize from her home. The apartments are spacious and clean. The food was excellent. So many programs offered! My mom was even allowed to "rent" out party rooms for family get-togethers/baby shower. The staff was great, too. One of the nurses, literally, saved my mom's life after she suffered a heart attack by performing CPR. Sadly, we had to move my mom to the nursing home behind the independent living building. All I can say is STAY AWAY from the nursing home. I was expecting it to run as smoothly and professionally as the independent living place, but was dead wrong. Half the time, no one answers the phone, which is disconcerting. They lost family photos we brought for her room. And when she moved to hospice, they threw all of her belongings in a garbage bag--including pants and a lamp that didn't belong to her AND some paperwork on another patient which is a huge HIPAA violation. So really, this review is twofold: independent living at Normandy = GREAT; nursing home at Normandy = CRAP

First class senior living with excellent programs and awesome dining . The staff is very kind and…read morerespectful and always puts the residents needs above all else . The apartments are larger then other communities in the area.