Shopping at Craig's is an experience. A very New York City experience…read more Having previously purchased a mattress online and having to return it because I hated it, I didn't want to go through that experience again. I stopped by a few mattress shops in the city, but they were very small and many just carried the major online brands that were non-traditional mattresses (memory foam, no coils). A google search brought me to Craig's: a lot of glowing Yelp reviews, Google reviews, and a New Yorker article describing this "speakeasy" mattress shop. Given that Craig's is located right by my office, I made an appointment online. As others have mentioned, be prepared that Craig's is located on the second floor of an office building and that your appointment will be 1:1. Craig will ask you what kind of mattress you like, cut a piece of cloth for you, and place it on various mattresses as you try them. You never feel rushed or pressured. He IS chatty, so be prepared for that too. I tried many mattresses and ultimately found a mattress that I liked and placed an order (the first one that he showed me!). Fast forward to the day before delivery. I had told Craig I was moving in the morning and would need the mattress to come after noon, but when I got my delivery window it was the first one in the morning. He called the delivery company and they wanted to schedule it for the evening, but he correctly pointed out that because I was in a doorman building they might not let the delivery people up in the evening. He gave me two options: he would go meet them at my building in the morning and let them in OR he would come in the evening and help bring it up to my apartment if they wouldn't let the delivery people up. What? This is a crazy level of service. He also must have spent an hour on the phone between talking to me and the delivery company trying to figure this all out. It turned out my building was able to let them in without Craig being present, but his wilingness to go so far and beyond will not be forgotten by me!

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

My particular experience here was great - although, I was shopping for mattresses, not furniture…read more (I do have furniture from Bob's, but I don't think that it's the best quality. You're buying DISCOUNT furniture so of course it will be different from a luxury brand...) Anyway, that's not what I'm talking about today. I'm talking about the mattresses. I bought a mattress for my apartment over 10 years ago with Bob's. It was a great mattress at first, but I noticed it began sinking in the middle over the last year. I have scoliosis, so a good quality mattress is really important to me. I decided to go back to Bob's for a mattress because they have a pretty good selection of mattresses at fair prices. When arriving, I was greeted by Fatima, who encouraged me to try all the mattresses until I made a decision. In conversing with her, I happened to mention my last mattress was from Bob's, and that it was sinking in the middle. Well, Fatima looked up my account and realized it was under warranty! She called her supervisor to confirm, and they gave me over 800 dollars back towards a new mattress. I was floored, and did not expect to come in and get such a discount! Keep in mind, however, in order for this warranty to be honored, you have to buy the mattress and the protector - which I did. I did the same thing this time around, too. And Fatima encouraged me to speak up if I didn't like this new mattress. They have a 90 day sleep guarantee, and she said "If you don't like it, come back and get the firm." I really appreciated that Fatima took the time to advocate for me, and I hope I love this new mattress. It was literally delivered an hour ago! (And the delivery service was great. The gave me a window the day before, I was able to track where the truck was, and the men were in and out in less than a half hour. They took the old mattress, no problem.) Really, I could not be happier!

Pleas don't purchase here, you don't know how any problems have I had with there delivery, no…read morematter how many times I have talk to costumer service. Pleas safe you some stress, don't buy at Bob's. Oh and also, they give my products to other costumers.

If you ever stop by here, please ask for Ruveena. My wife and I thought we were gonna take days to…read morelook for a mattress, but Ruveena helped us picked it right there on the spot. She somehow JUST started working there when we've went. On top of that, she got us 2 free pillows and discounts just because. Again, ask for RUVEENA.

Jerome was super knowledgeable about mattresses and helped me pick the best one for me. Really easy…read moreprocess and great pricing

Really disappointing that customers pay so much money for insurances that aren't honored or are…read moremediocre at best! Their THIRD PARTY repair company Dan Mark Appliance set up a repair call between the hours of 2pm-5pm. It's now 5:02pm, I took time out of work, loss money and time, and they are still NOT HERE! When called, all they could say was, "he's on his way." This is unacceptable customer service. No wonder people stay away from you guys and your stores are closing all over the place. Will Never shop PC Richard's again.

Always a good deal here. And you can haggle em down. I tried the home improvements and the chains…read more This by far the best price

Stopped by sleepare today and wow the workers are absolutely great and i tried out the helix beds…read moreand they're so incredibly comfortable and my sales associate explained each mattress throughly.

Abdel was amazing!!! I came to Sleepare to try different online mattresses because I was…read moreoverwhelmed with so many reviews online. They have quite a selection of beds and entire store is clean, organized and very cozy. Our sales rep Abdel took his time and explained every bed and helped us choose the best one for us! They also match and give bigger discount on their beds and pillows. I highly recommend Sleepare! Literally the best mattress store in NYC!

DO NOT ORDER FROM THE WEBSITE. It has been a little less than two months from the time we ordered…read moreand we have not received our couch and the only time I received an email response to my constant requests for even an eta was when I called the store and the store said the website was not a part of the store and they would contact the website person for me. At that time, the website person gave me an eta of 7/17. It is now 8/9 and no follow up. I'm emailing, but I saw how effective that was before so I'm going to need to call the store again to get some response. I know we're in COVID and delivery is slow, but not keeping your customer updated on a big purchase is irresponsible.

Well, I had heard this place had a better service than the other competitors in the area. So, I…read morewent to this place and here is my experience. + The prices were reasonable in total - But I didn't like the lady's behaviour when she realized I have the intention to purchase something for sure. She was rude and disrespectful. She would not negotiate the prices, either. - Hint: Please make the calculation yourself to make sure you are paying the right amount. + I had a mattress, bed frame, sofa and loveseat and I paid 70 in total for delivery (local) and assembly which I think was worth it. - The delivery schedule was 12 to 2 and they arrive at 2:20 after I called a few times. + The door was in their way and they could not fit the couch. They had the required equipment to remove the door and put it back when they finished. In general customer service was not perfect but I think I got what I ordered.

Little difficulty with the warranty, but ultimately was taken care of. The city frame is very nice…read moreand sturdy.

Customer service phone number tells you they are in a meeting and sends you off to the website…read more They've got the sales funnel process all wrong. Their website reads 1 - 3 business days for mattress delivery but it took 2 weeks and a mattress with a big lump in it showed up. I'm waiting to hear back from customer service.

Matthew was absolutely exceptional. From the moment we walked into the Chelsea store, he was smart,…read moreknowledgeable, patient, and genuinely lovely to work with. We had a lot of questions and really grilled him throughout the process, but he answered every one thoughtfully and clearly, guiding us toward the ideal purchase without ever making us feel pressured. What truly stood out was how much he went above and beyond--he worked hard to get us an incredible price and arranged immediate delivery. The entire experience felt like having a trusted family friend looking out for us. Thanks to Matthew, we will exclusively use the Chelsea location going forward, and we'll be sending all of our friends specifically to him. An all-around amazing person and salesperson. Thank you, Matthew!

Absolutely horrendous experience. I ordered a mattress from the website, I then rescheduled the…read moredelivery to coincide with a move. The mattress ended up being 'damaged' according to UPS and no one from MF contacted so the delivery was cancelled which meant I would not have a mattress until after days I was in my new apartment, so I had to have another mattress picked up at my own expense (almost 200$) from the warehouse in order to have the delivery on time. Much to my annoyance MF never cancelled the replacement delivery so I ended up with an extra mattress and now I have to wait another week for them to pick this up, which is super annoying and wastes my time. These people are very disorganized and lack attention to detail and would advise not to shop here.