The worst service I have ever experienced. I made a reservation for a Budget moving truck a week in…read moreadvance. The reservation was listed under my name but I had put in my reservation that I was not the driver. I had put the driver's information into my reservation (name, driver's license number, expiration, etc.). We had a reservation to pick up at 9am, when the location opened. We were there at 8:52am. Location opened at 9:01. We did not receive service/acknowledgment until 9:42. There were two employees helping the one customer in front of me. When it came time for them to help us, they told us their system has been down for two weeks and were having to call the service line to rent out vehicles. I gave them all the info from my confirmation email to give to the service line. They then told me I had to pay $136 for insurance for the moving truck or else I couldn't rent the truck. This was not mentioned anywhere online when I made my reservation. I was also then told I would be charged $25 for an additional driver even though we only had one driver. They said cause I had the reservation under my name, but a different person selected to be the driver, that counts as an additional driver. He also said the company does not allow a reservation to be made under two different names (reservation name and driver name has to be the same). This also was not stated when I made the reservation online. When I questioned the man about why wasn't any of this stated online or why would the reservation be confirmed if "reservation name and driver name has to be the same" when that wasn't the case in my reservation, he simply said "The reservation is only to secure the vehicle you want. None of the other information matters". To which I replied, "Then why ask for all the other information like driver's license, expiration date, issue date, etc.?" Of course, he had no explanation. I was so fed up, I was actually looking at UHaul trucks as I was waiting for him to stop talking out of his ass. I highly recommend going with any other moving truck company before you choose Budget. Overall, I spent $200 more than what I was quoted in my reservation. I absolutely regret choosing them and I will never ever go with this company again. Spend the extra money on UHaul or even save money on UHaul.

Disrespectful and Sexist, we made a reservation two days prior to the pick up. My wife shows up…read moreand he proceeds to talk down and over her refusing hear any thing she has to say. He tells her that even though she has a reservation there are no cars available. My wife steps aside to call me and two guys come up to the desk with no reservation so he decide to give them a vehicle. When my wife confronts him about it he berates her and continues to talk down on her. So if you enjoy your spouse being disrespected and an attempt at stealing your money go here. They do a great job at it.

Always use this service for my out of town needs. Very satisfied with the whole rental experience…read moreand Mr. Pigeon as our agent

Made a reservation for a car and had an issue with paying for it on-line. I changed the payment…read moreexpectation to pay at counter. I immediately called customer service told them what happened and asked if there was going to be a problem at the counter. I was told no, there would be no problems. My wife and I arrived to pick up the car and was told that there was an issue. I told Jay Patel that there shouldn't be. I had already talked to customer service. He refused to help he told me I could call customer service. He did give me a number to call. I called that number and told them what was going on. I was told that they were only Avis, I needed Budget. So they gave me another number. I called and told them my story. At the end, they told me that they were sales...guess what....call another number. I called and asked immediately for a supervisor. I was told hold, I will get one. I waited. Lady came back and said he was busy and he could call me back. I left my number. No return phone call. I posted a review on their website. I got a response asking me if there was anything they could do. I said yes I needed a car. About 2 hrs later I got a response that told me another contradicting story to the one told by Jay Patel. I was also told that no escalation had been started. They would start it. It will take 24-48 hrs for a response. Basically the pushed me off until I no longer needed a car. All they had to do now was apologize for the misunderstanding. I doubt they will make it right. Overall I got 4 different versions of their policy. Have communicated with 5 different people and no resolution!! Do not rent from them.

I was pick up at home a dropped off after driving to my C%P exam. The service was outstanding and I…read morewill used this service again in the future Thank you.

When I got my car back, The dealership told me to let them know that I dropped off the rental at…read moretheir place. When I called enterprise the guy on the phone said that "I wasn't supposed to do that". That's funny, I was told to let them know that I dropped it off at the dealership. You can come collect it. then, they called me on FaceTime as I was asleep? Why?? I was in bed. I was not going to answer. At least do a regular call. Do not try to Facetime me.

Jim and crew have always treated me right. Last time they took care of my granddaughter's car for…read moreme. I don't know what they did to it but it runs like a top and is getting 37 miles per gallon.

To all of the new comers of Wichita Falls please be aware of this place if ur a woman this man has…read moreripped me off for hundreds of dollars and claimed he put new part on & charge u for new parts and when they print out u receipt they don't put what u got done on there so u can't prove you got it done I'm a firm believer when u do people like this karma will prevail I will no longer deal with this shop and now I'm hearing he's beven doing this for years with another auto shop name I wish someone would've gave me the heads up

Terrible communication took 6 weeks to get title back... frustrating when you go 5 or 6 days after…read morea call or text to get a reply

Sold me a car (65 Galaxie) without a title. The owner had died and he failed to disclose that the…read morecar was tied up in probate. Was an awful experience but at least his wife was hot when I finally got to go get my refund.