Not sure how lazy you have to be, sitting at the rental car desk and unable to look up to see if…read morerentals are available. Imagine the stress of getting routed to the wrong location and the two people working the rental areas are too lazy or inept to assist.

Two months later I'm finding out from my insurance company that they charged me $1700 for damage to…read morethe car that I absolutely didn't do. And they didn't day anything to me about. I found out by accident from my insurance company. Absolute scam.

I would give them a 5 star rating if I had not had a challenge with the reservation. I called in…read morethe reservation, explained I had a debit card, and was told that was fine but needed to bring in 2 utility bills since I was in SC and I'm from CA. This was actually at the location I wanted to get the car, in Cayse, SC. Apparently not the case. Since we have a debit card we needed to only rent the car at the airport, as long as we had a flight manifest showing we would be returning to the airport to go home. Other than that snafu, everything was great. I did have to call the Cayse location a couple of times for help, they were AMAZING...because the rental location at the airport both never returned phone calls (leave a message and we'll call you back) or answered the phone.

This review is specific for the Columbia SC Garners Ferry location. First off, the facility is a…read morebit shoddy. Secondly, the employee "Austin" is not helpful, rude and if he's "off the clock" it is as if he does not exist on Earth. Rude and unhelpful is a good way to describe "Austin." Stay away from this location. Mr. K

I flew from MN to Columbia for daughter's graduation at University of South Carolina. Over the…read moreyears I have been a frequent visitor and always rent a car. This last time I became a fan of National. The easiest process ever. Thank you to every single person working that weekend. Each individual excelled in their job. I will never rent from other companies again. I hope that other locations are run the same way.

National car rental is bad a collecting keys my wife left her keys inside their box and National…read morestill claims that she did not even though she took pictures and email them to costumer service. We got a charge of 250$ for a key that was left inside their return box. Sad that they have to make their money that way.

I stopped in because all the rental cars were rented out due to the flooding the hurrican dammage…read morein North Carolina and the Game Cocks game. He wanted to charge me over 700$ for just over 2 days. You have to buy his insurance he wouldnt accept mine. I knew he was trying to take advantage of me, and I didnt trust that he would give me my deposit back. So I wound up ubering everywhere. Was much cheaper and I didnt have to drive. His office smells like dog vomit. He needs to be put out of buisness.

Very unprofessional....Cars are in bad condition. Robert was screaming on the phone and hung up in…read moremy face Mind you it's 9 am in the morning...who gets up like that and goes to work in CUSTOMER SERVICE ‼‼ Definitely one unsatisfied lady here!! Zero stars!

A mixed experience. When I picked up my vehicle the employee was not friendly. But when I dropped…read moreit off and returned the key to the counter a different employee at the counter was very pleasant and helpful. My car was very clean, inside and out. It was easy to find in the garage, and exit was clearly marked. It would have been more convenient if there had been an employee in the garage to check in my vehicle, or at least a drop box for the key. Other rental companies had employees checking in cars. Having to take the key back inside to the rental counter was just inconvenient when I needed to get to the ticket counter.

I've rented from Budget at Columbia Metropolitan Airport three separate occasions- for nearly one…read moreweek each over the past few months. Worst rental experience ever. Do not attempt to call their front counter - as they will never answer, however when you go into the location in-person they are assisting no customers. Attempted to reach the "City Manager" on multiple occasions, leaving voicemails - with again, no luck. We've rented a Kia K5, Nissan Versa, and Nissan Sentra- and each drove as if they were not maintained- sad for a semi new car. If you're looking for a cheap car, bad service, and zero support- this is the place for you. I'll take my business back to Enterprise.

Last time renting from Dollar. This was a prepay rental at…read morethe Cleveland Airport. Car was not ready but I did get an upgrade. My problem is 1 of 2. First they changed the tax on a prepay. No one else does this, the airline and hotel didn't increase their price so why is Dollar stating the taxes changed on a prepay??? Second, I had an early morning departing flight so I filled up the car the night before. A few weeks later I received a letter stating the car was 3.3 gallons less from full and I would be charged $38.00. I kept the receipt so this will be disputed with Visa. Be advised, STAY AWAY from Dollar car rental!!!!

Customer service is terrible. Juan told me the car was clean and didn't have damage. He said I had…read moreto return it clean. The car was dirty on the outside and there was visible damage. I immediately returned to the counter and asked to cancel the transaction and get a refund. Juan took the key and rental agreement. He refused to give me any proof that I had cancelled the contract. He said the manager was busy washing cars and didn't have time to help. Do yourself a favor and stay clear of this place. They are unprofessional. Avis is a few steps away and very professional!

Zach was awesome. when our car wasnt available upon arrival and he realized we were running behind…read moretime on a business trip so he gave us a complementary upgrade. We arrived on time and in style. Will use this location again! It was fast friendly empathetic To our needs!

I was able to book a car online at that location for 12pm, but when I arrived to get the car at…read morenoon, they were closed. A representative opened the door to tell me this and I let him know I had a reservation. He connected me with the branch manager, Shannon Jessop, who told me I needed to show up on time to things and then I wouldn't lose out (It was 12:04pm at this time) and there was nothing they were going to do. She told me they didn't have any cars anyway even if I did show up on time. I was there at noon as indicated on my reservation and having booked with enterprise previously, I have been informed by the staff to come right at the booking time, so I was operating under previous instruction. I was then kicked out of the store without resolution, and so I called Enterprise customer service and received the same attitude, lack of resolution and lack of acknowledgement that this was an error on the booking portal end and not my own. I asked the phone representative to speak to her manager and she got very aggressive and transferred me to an Uber phone number that automatically hung up on me. This is an unnecessary negligent service experience and I am very disappointed in Enterprise's institutional ethos. I have reported the branch to the better business bureau, filed a corporate complaint, and am now posting on social media.

Review for Hertz - Columbia Metropolitan Airport (CAE), South Carolina…read more After a very long late-night flight into Columbia, my husband and I rented a car from Hertz. We did encounter a few billing issues and, due to our early return, weren't able to speak with anyone at the counter before leaving. However, once we reached out to Hertz, the responsiveness and professionalism we received were excellent. Manager Leigh Mitchell personally followed up with an email, apologized, and ensured the issue was corrected. We truly appreciated her attention to detail, the follow-through, and the commitment to customer service. I am especially grateful to Leigh Mitchell for turning a stressful situation into a positive experience.

A President's Circle here, and that means nothing to them. I reserved a premium car, and they…read morewanted to give me a RAM 1500, because he said it's "premium" there. I end up getting Hyundai Tuscon. Then when I returned, they told me I had to get the miles for them. Before I could say something another employee stepped in and took the keys. I after landing in another city. I see they scanned my vehicle 3 hours after the return time and charged me another day. I called the office sharing I had proof I was there before the time. They said respond to the email with the proof. And to my surprise they added another day. Charging me 3 days for a 1 day rental. I have escalated this issue to BBB, also pursing other avenues.