I actually got my rental at the Airport location and had to come to this location (CHULA VISTA) to…read moreget my deposit back. I spoke to STEPHEN & PEDRO here (CHULA VISTA) who went above and beyond to help me get back what was due to me. If you are renting a car to go across into Mexico, go with MEX RENT A CAR (CHULA VISTA) and ask for either STEPHEN or PEDRO (CHULA VISTA) although I am sure everyone who works there, at the CHULA VISTA location, is as customer service dedicated as they are! You'll be doing yourself a huge favor going with a car rental agency you CAN TRUST!, MEX RENT A CAR IN CHULA VISTA, CA

THE WORST CAR rental NIGHTMARE experience ever ! Rented a car going to my nieces funeral.I arrived…read morewomen did not even say "good morning" Booked on Expedia 6 day rental the moment I mention I had my full coverage insurance Geico plus I was paying with my America experience hilton $17 rental insurance coverage world wide . Women turn evil . Give gives my this package in Spanish of their policy FOR LOCAL USA customers. She needed California drivers license + USA Passport + Two Different Credit cards + a $1,000 deposit + a utility bill from home. I had taken an uber $25 to the CBX location. She wanted me to go back home to get all this documentation. She keep showing me this package in Spanish. She looks a finds another package of packages she said " aquí está en español por que al parecer Uste no sabe leer en español here these are in English cus it seem you don't know how to read in Spanish "! A man appear manger Martinez and yells this car rental will not be Unlimited miles. I looked up on my iphone showed him his own company policy + the Expedia site unlimited miles . He said that is a do different company Mexico vs USA " so it's easier for a Mexican national to rent a car here in the USA then a USA citizen? I asked I mention to him in March I rented a car in Culiacan airport the sale agent did not even want to see my id my info and photo was in the system. I told him I rented cars in Tulum México Los cabos México and Cancún México with that company. You are upset I'm not buying your insurance cus that is your commission $$ that is why you would let me rent this vW Jetta I'm not renting a Ferrari He Snapped in anger ! Manger Martinez said " we are having A lot of problems with Locals cus you are steeling our cars with your Debit bank cards"! I'm here to rent a car not to steel a car ! I showed him my Costco visa that was on new policy only for USA citizen American Express Hilton told him the limit to each ! And also gave him my Platinum American Express card ! Pick one and get $1,000 deposit "! Congratulations YOU have a Platinum American Express card he said ! After I showed him How wrong in every away form and subject ! He Lost it ! "sabes que NO TE VOY a Rentar caro VETE DE AQUÍ "! He yelled so Loud even his own employees started to move away ! As he lunch that meat violently ! He is a horrible employee has no business ‍ been in front of customers. Everyone rent cars with Sixt nicer cars Toyota BMW Mercedes and staff are so helpful and sweet ! Expedia called the counter and email manger at Mex car rental he has not replied or answer the phone ! Mex car need to replace everyone that works at the CBX location

RIP OFF ALERT!! You…read morecan book on Expedia, and all goes well until you see that they have charged you for gasoline, yet it was returned with a full tank, and "mileage," yet the contract was for unlimited miles. They will bill you out of MEXICO, and when you dispute the transaction they will convince your card that YOU were wrong, and THEY were right. MAJOR RIP OFF - DO NOT RENT FROM THEM AT CBX. Take an Uber to ANY OTHER rental outfit. My $85 rental turned into a $265 upcharge.

Deberían explicar su forma de cobrar antes de rentar el carro. Nunca me explicaron de los cargos…read moreextras que me hicieron.

Muy buen servicio. El carro que rentamos estuvo a buen precio. Y el dueño fue muy amable. Si están…read moreconsiderando rentar carro, vegan aquí ! 5 estrellas !

I am so happy I came to Centinela car rental. We were treated very well and Daniel was extremely…read morecourteous and full of cheer. The prices are reasonable and the service is efficient and convenient. Daniel even helped my girlfriend find her phone and gave us a ride back to the border without having too!!! They take very good care of their customers :)

Update: Worked with Kellen and was able to provide me with an Odyssey Minivan. Great customer…read moreservice and very friendly. I would recommend Enterprise just because of the great experience working with him. Booked through Costco Travel for pickup this afternoon at 4PM. Called to confirm a few mins ago and they said they don't have a vehicle available for a Premium SUV. Really disappointing especially when I have a trip tomorrow. I don't understand how this happens.. what's the purpose of booking in advance.

Inadequate Solution by Ben…read more Unfortunately, we were "helped" or more accurately, spoken to by Ben, and customer service was nowhere in sight. We came in with a positive attitude, excited to finally pick up the car we had reserved over a month ago. To our surprise, the vehicle was not even on the lot. Instead of offering a real solution, Ben repeatedly suggested downgrade after downgrade. Naturally, we asked him, as the customer service representative, to help us locate the vehicle we originally reserved. Ben called both the Solana and Broadway locations. He told us Solana did not answer, while Broadway supposedly confirmed they had two of the vehicles we originally booked. As we waited for updates, Ben continued taking phone call after phone call, visibly becoming flustered and irritated. When we politely asked for an update, he looked at us in disbelief almost annoyed that we expected an actual resolution after waiting there. He then claimed he had already explained the situation, though at no point did he clearly confirm that a vehicle was secured for us. We simply asked for some kind of written confirmation or transfer note showing that Broadway was expecting us. Ben responded abruptly and dismissively, saying, "No, we cannot do that," in a rude and impatient tone. The entire interaction ended in disappointment and frustration. When we arrived at the Broadway location, we were informed that they had never received a call from Ben. They also explained that customers are not supposed to be sent to another location without confirmation or communication beforehand. Thankfully, although Broadway did not initially have the exact vehicle available, their staff treated us professionally, made actual calls, and ultimately found the car we had originally reserved. The difference in customer service between Broadway with Adrian Guzman (early 20's) and Ben( late 30's) at Auto Park was night and day. I'd like to apologize to Ben for us expecting customer service from a customer service representative. Newsflash: helping customers solve problems is part of the job. It honestly felt like Ben became overwhelmed by a few phone calls and could not properly handle customers standing in front of him. Instead of showing professionalism or empathy, he came across as irritated, dismissive, and unwilling to help resolve a situation that your company created.

Rented a car at the Tijuana airport. On the second day the check engine light kept flashing and…read morewould misfire when we tried to accelerate after being at a complete stop. Also, air conditioning didn't work and we had to keep putting air in the tires. When I submitted a claim I got a voucher for a one day free rental in a country I don't even live in! Will never use Hertz again! Horrible customer service!

Staff cannot verify anything and then try and sell your insurance after you paid for it directly…read morewith hertz prior to arrival. Then They state the don't have the car you reserved. Total scam shop and. It at all like in the USA or Europe Stay well away from these guys. We wasted hours here.

Absolutely Horrible Experience - Evening Rep on March 22 (Diego)…read more If I could give zero stars, I would. The customer service I received on the evening of March 22 from a representative named Diego (wearing glasses) at Budget was absolutely unacceptable. From the moment we arrived, after rushing to make it in time for our reservation, we were treated with suspicion and condescension rather than support. Despite having confirmation emails, codes, and even providing our card details over the phone through Budget's actual system, Diego made us feel as though we had been scammed or somehow made up the reservation. He was dismissive, rude, and rolled his eyes when I asked for help. I remained professional the entire time and simply asked him to check if there were other locations with availability or to provide his manager's contact. Instead of helping, he handed me a piece of paper with contact info for Avis, not Budget, and was completely unwilling to assist further. His attitude was not only unhelpful--it was incredibly disrespectful. To make matters worse, we were left without transportation late at night despite following all the proper steps to reserve a vehicle through Budget. When I asked about his manager, he stated his name was Alejandro, but based on how the rest of the interaction went, I now question the accuracy of even that information. This was one of the worst customer service experiences I've ever had. I hope Budget takes this seriously and provides proper training or accountability for representatives like Diego. No paying customer should be treated this way--especially not when stranded and relying on a confirmed reservation.

I decide to try budget again after going with Alamo for the past year or so just because they have…read moreJeep's. I'm going back to Alamo. These wonderful people added insurance even though I declined it and without asking me! I got a nice $300 plus extra bill on Christmas Day at San Diego airport. They are worthless in terms of helping me - even though the agent who screwed up was working. Avoid these swindlers at all costs.

First I rented the car. they have no grace period. If you rent the car at 3 o'clock you have to…read morereturn it at 3 o'clock. If you bring it at 3:15, 320 you have to pay a whole new day They The second issue . the gas gauge was not working. gave him the receipt he calculated my miles, he insist that we go to the gas station and check to see if it could fill up then it doesn't fill up 45 minutes this. Then they took 10,000 pesos deposit. That I understand. Then you have Carlos tried to tell me that I didn't need to get any type of receipt. Carlos Proceed with caution. Then we drove to the gas station, and he saw that it was full.

From the owner: Renta de autos, vans y camionetas , estamos a 3 minutos del aeropuerto de tijuanaread more

Don't rent from here! I had a reservation at 7:00 am it was not open. A young guy was in the…read moregarage part of the rental office he said he was calling someone to open. Waited 15 mins so they wouldn't have what I reserved I reserved a Chevy Trax. Beside the insurance I had bought in Expedia they charged me 20 extra dollars to get insurance through them. Renter beware don't rent from here. Awful experience

I rented my car through the Alamo website, far more economically to pick it up in Mexico than I…read more from the airport in San Diego. The actual car rental is negligible, the cost comes in the insurance. I felt most comfortable buying the full insurance package which has to be where they make their money and I didn't find it unreasonable. My little car took me every place I wanted to go at a reasonable price. It was clean and ran well. The person who inspected the car with me before I left the lot was perfectly happy to make note of every scratch, tiny dent and windshield blemish I could detect and there was no problem when I returned the car.