My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

Absolutely superior...After over twenty years in the military and hundreds of rental cars and…read morerental car offices all over the world, this is the best...Geo as well as the manager are awesome! They made a very stressful situation (my personal vehicle in for maintenance, so i needed a rental) so easy. Thank Yall!!

MJ, Chris, and Kevin took great care of me when I came in to test drive a Tiguan. They had the car…read moreready in just a day after I said I was interested. Bought the Tiguan. Love the car. Would totally do it again. I also appreciate the transparency in posting the KBB FMV next to their asking price on their website.

I travel frequently for work and always use this location. I've had nothing but great experiences…read moreeach time I rent here. The staff are so friendly, helpful, and professional. Marco is very welcoming, and ensures everything goes smoothly. The inside is clean and comfortable, and the cars are well taken care of. The staff does a great job explaining the agreements and rental process as well.

Employee went above and beyond to be sure we got a very spacious Chrysler Pacifica minivan rental…read more All the employees there were very nice while we were picking up and returning the vehicle.

Went great. Needed a car while my other car was being worked on. Jovi was a huge help. He was super…read morenice and always took care of me. The entire place is ran well and if I ever need to rent another car I will be coming back here.

I rented a 2024 toyota camry from them at 4:30pm on 5/14/2025. On the morning of 5/15/2025 I…read morenoticed there was tire chalk circled on part of the tire and upon further inspection saw there was a visible bubble on the tire's sidewall which poses an extreme safety threat and risk of blowout. I called their store and spoke to their manager about this. She acknowledged they had sent this car to the Firestone tire store the day prior to get fixed and that "apparently they must not have replaced the tire or addressed the issue". She told me I could bring the vehicle by their store to swap out for a different vehicle. Upon my arrival, they told me they did not have any vehicles available to swap and told me "maybe you can take it to Firestone off San Pedro to get the tire replaced" I laughed at this response and told them it's not my job nor do I have time to take THEIR vehicle to the tire shop to get a new tire installed. I emphasized how much of a safety issue this is because a tire with a bubble in its sidewall can potentially blow at any given moment without warning and cause an accident. The desk clerk doubled down he did not have any vehicle he could give me in its place and once again "take the car to Firestone and I'll try to credit you 2 days worth of the cost of rental". I again said no, this is unacceptable, and he ultimately suggested I take the car back tomorrow and try to swap it out once again. This is the worst service I've experienced renting a car especially due to the nature of the safety related issue. I would heavily advise against renting a vehicle from this establishment.

Did the owner of Chick Fil A get involved with National? I've rented from a number of different…read morebranches and they're all super friendly people. This location in San Antonio is no different. From getting my vehicle in the Emerald Aisle to the return the next morning, everyone was friendly and engaging. I like how this location is well lit too, some are a little dark. I'm sure that's more on the airport or rental car center, but still. It was nice and spacious too. Thanks to everyone here for the great hospitality.

Chris Rodriquez was a gem upon returning our rental back to the San Antonio airport. He addressed a…read moreunique situation we had with professionalism and care. He was really kind and efficient. Historically, I've always rented from Enterprise being a former employee but the experience at National, from start to finish, has sealed it for me. Thank you Chris!

Does anyone pre-book a rental car only to show up at the location to be told they don't have any…read morecars, and they didn't honor their reservation? Because that's exactly what happened to me with Thrifty Car Rental at the San Antonio airport. I had a confirmed reservation (Confirmation #L4161609690) for a mid-grade vehicle, guaranteed with my credit card. In the days leading up to my trip, I received multiple emails and text messages from Thrifty assuring me that even if my flight was delayed, my car would be held because the reservation was guaranteed. Fast forward to Thanksgiving Day. I arrive at the rental counter after my flight, only to be told they had no cars available. No apology. No solution. No alternative. Just "we don't have anything" and essentially, you're out of luck--on a holiday, at an airport, after midnight. Both the customer service agent and the manager on duty were rude, dismissive, and completely uninterested in helping. Their explanation? That the system sends out "blanket texts" and emails. Apparently, those messages don't mean anything--even though it's the same computer system they were actively using to tell me I had no car. So let me get this straight: Thrifty's system is reliable enough to send repeated messages promising my car would be available Reliable enough to take and "guarantee" my reservation with my credit card Reliable enough that if I hadn't shown up, I'm certain my card would've been charged But somehow not reliable enough to actually honor a confirmed, guaranteed reservation? That's not a "computer issue." That's a business failure. Thankfully, Budget Rental actually came through and had a vehicle available when Thrifty did not--on Thanksgiving Day, no less. Budget saved my trip. Thrifty nearly ruined it. The entire purpose of pre-booking and guaranteeing a rental with a credit card is peace of mind. Thrifty offers none. What they offer instead is false reassurance, poor customer service, and zero accountability when they fail to deliver. If you're traveling for a holiday, a special event, or frankly any trip where you actually need a car, do yourself a favor and do not book with Thrifty. A "guaranteed" reservation with them clearly means nothing. Thrifty owes me more than an apology--they owe me a free mid-grade rental at any of their locations to make up for the stress, inconvenience, and complete failure to honor a confirmed reservation. Until then, I'll be actively discouraging anyone I know from ever booking with them.

This location is a joke. Understaffed, disrespectful, conflicting Info. Don't waste you time with…read morethrifty.

I was helped by Greg at the front desk so well that I was compelled to write this review right here…read morein the airport in San Antonio. Talk about professionalism, genuine person, ability, and a concern for my best interest interests. Greg knocked it out of the park. My reservation was ready just as I had ordered it and things went by effortlessly the best experience I've had here since the last time I dealt with Greg at the same counter. Dollar really went above and beyond with this guy and the quality of the car for the price that it cost. For transparency I did get the insurance because I'd rather pay a little bit in a worse case scenario than a large deductible. For me it's more like a peace of mind. The car was super clean and practically brand new. The whole process was seamless, nary an inconvenience. I always rent from them and it was high time to leave a review for consistently good performances.

I wasn't expecting much, as the customer service and vehicles at dollar aren't always the best, but…read moremy rental experience here was way different. I had a few questions regarding a discrepancy on my rental reservation and some charges, and the representative was patient, she answered all my questions, and I was able to secure a rental at a much lower rate. The pick up was easy. She took exactly where the car would be. I just wish the signage was better in the garage. The car was fairly new and clean. No issues whatsoever and I was so pleasantly surprised.

I've been an Avis preferred customer for over a decade but recently I've had several issues with my…read morerentals. Not being able to get the confirmation of my rental. Being turned back to customer service trying to get out the gate. Prepaid for the rental but my car was unavailable so had a free upgrade, couldn't select the new car in the app, ended up paying an extra $250 for what I still don't know. Are they under new management? Is the airport location the problem? Not sure. But I'll be looking for a new rental company to go with from now on.

Insane extra fees like "vehicle license recoup fee". Returned car on a Saturday and was still…read morecharged for Sunday and Monday and was slapped with a $150 late fee for it. Don't forget to factor in taxes when renting. Renting a car is a scam.

We arrive at the airport and as a preferred member, the pick up is at the lot. We have C class car…read moreto pickup. We have no problem of it. However, the car does not have the USB 2.0 or 3.0. In addition, it has no cigarette charger either. The only thing the car has is the USBC. Which is the latest technology. I have ask for a change of the car for different model that carries USB. Unfortunately they out of any car with that class. So I have to ask for another class. They don't have any car until three car class up. It is ridiculous for airport location do not have car. In addition we have to wait in line for to be serve for half hour even I told the tender I am preferred member.

Dirty ass truck!!!!! Carpet smells like it has never cleaned. And Picked up two hours ago. Sad I…read moreleft the airport garage which was kinda dark and didn't realize how dirty it was until I drove two hours home. Came back to say the charged me twice for one car seat. And I ALSO GOT A WARNING BECAUSE ONE OF THE REAR LIGHTS WAS NO WORKING.

In feb 2026, i had made a reservation paid most of it upfront, showed up to get my vehicle before…read moreclosing time only to find the door locked and no one would answer for over 30 minutes. when someone finally answered the door they said there were no vehicles. I set the reservation 1 1/2 months earlier and then the employee said you need to go to the airport to deal with it. I tried pleading and asking for an explanation only to be told he couldn't do anything for me. I was supposed to leave at 5am on vacation with my wife and found it extremely unprofessional and rude. I get to the airport to find the reservation don't transfer. Long story short I ended up spending double what my original reservation. 8 or 9 calls to customer service only to be hung up on, put on hold for 20 minutes or more, told everything would be fixed or resolved, i even went back to talk to the manager and can't get a phone call back. the same agent was at the location and proceeded to tell me the vehicles are handed out first come first server... I have been renting from this place for over 10 years and never had this happen. When I said i wouldn't come back to that site again I was told ok...... like customer service means nothing nor does my business. To top it off i am a gold member so that meant nothing. Hertz has gone down hill from years past, I guess i need find a new company... so sad....

I've been renting cars from Hertz since 1967…read more I rented a large vehicle since we needed room for luggage. The vehicle was fantastic and we had no problems whatsoever with it When I picked up the vehicle in Philadelphia, the attendant asked me for my work ID And she said that I needed to have it in order to get the discount that was on my paperwork. No one has ever asked me for my work ID in the past I don't carry my work ID with me, and I felt a little uncomfortable with her attitude concerning that. Otherwise, the remainder of employees that I dealt with were very friendly and helpful.