Went by Airport in Williston to rent a car for a trip to Bismarck airport- Talked with Michelle the…read moremanager and she told me there was not a vehicle available at the moment but she would have one in the morning- she asked if that would work? I replied that it would work much better if I could get it RIGHT NOW WELL- I do have a truck that just came in but it is has not been cleaned- BUT- if you can wait I will be glad to get it cleaned and sanitized shortly and you can be on your way! Perfect was my reply- Michelle left to get the truck- arriving back in less than 15 min- checked me out and I am ready to head to Bismarck bright and early in the morning! An ole man like me calls this GREAT SERVICE! On the Yelp scale of 1-5- I give Michelle and Hertz at the Williston Basin Airport a 7 Dale & Linda B Fort Worth Tx

Worst car rental experience ever. Rented a car for 3 weeks from there. Was the only rental place…read morethat had an SUV available for me and my family, which I had 2 car seats I needed to accommodate. Upon arrival they tried to "upgrade" me to a pickup. No thanks - I ordered an SUV. So then I am given a Durango that was just returned and was dirty and smelled of cigarette smoke to put my children into. There was also a chip in the windshield and some bumper damage that was NOTED on my receipt. I actually thought it was an employee car at first because of the condition and how they suddenly had a car available when I refused the "upgrade". So I took this SUV as it was the only one and cleaned it MYSELF and aired it out for DAYS getting the smoke smell gone. 3 weeks later - I returned the car early morning and did key drop off as no one is there. As I'm traveling home I receive emails that I am being charged for this bumper damage. Now I am upset and calling them. They send me a picture of the bumper and are blaming me. I refuse to accept this damage and am disputing it with the main corporation. NOW I have a mysterious charge on my card of $250 with no explanation and no receipt. So I call national and the 800 rep says its for a disposal fee and even she doesn't understand it and is requesting a reversal. I am also disputing this with my card. I will NEVER rent from this national location in Williston ever again.

Horrible horrible customer service. Definitely do not use this company. I made a reservation over a…read moreweek prior (via a customer service rep) and when it came to pick up the vehicle, I was informed that they did not have the truck I booked available and that someone would be in contact with me to discuss. Well I've called the company 4 times and have e-mailed and NO ONE has been able to provide me with a substantial response and I am still without a vehicle.

To begin, I contacted the staff by telephone three weeks before my arrival. They were very helpful…read morewith proper selection of a vehicle for my needs. Upon my arrival the vehicle was ready and the staff was fully prepared to explain all aspects of the vehicle use and answer my questions. Vehicle return was smooth and easy. Their smooth operation met my tight schedule. I rate the friendly service and professionalism with two enthusiastic thumbs up. V.B. from Oregon

They were great. Worked with me to sort out some issues with my insurance. Car was ready, suited to…read moremy needs. I was pleased with the entire experience. The cost was a whole lot less than if I had had to drive the 1200 miles from SLC myself.

Called to reserve a car for my daughter as a huge snow storm hit our state and I wanted to make…read moresure she was safe. Was quoted $325.44 for 3 days. Insurance was going to be another $25 a day so the total estimate was $417.80 (that's actually a $92 increase not $75 but whatever). She gets the car and now she's being charged $560.40-which is still just an "estimate". That's a $ 142.60 difference from the original estimate. She lets me know today that the final charge for a 3 day rental was $658.84!!!!! That is $219.61 per day for a car rental! Will NEVER use Hertz ever again. Now let's see if I can get anyone to call me back! Got an itemized receipt from them: Fuel & service $88.69 (we had unlimited miles) Misc adjustment $25.00 Misc adjustment $ 61.69 Misc adjustment $75.00

Rented from them the 2 mo. Later get a bill after I paid. Called to fix situation multiple times…read morefor 3 days no one answered or returned call...scam company.

Andrew was the opposite of helpful. He assured me he would bring me a rental car to the Amtrak…read morestation even if the train was late. Unfortunately the train was late, and he did not pick up his phone when I called. I was left stranded at the Williston Amtrak Station at 4am. When I called him back the next morning, he was incredibly rude and unsympathetic. Do not use this company.

AVIS WAS OVERPRICED. I had a reservation with National/Enterprise and due to me not having an…read moreoutgoing flight I was not able to use my debit card (where my money was) since I don't have credit cards. I was furious because no where did it say I had to have a flight to get a rental car since I am staying here for the next 3 month. The manager told Jennifer at Avis my situation and was able to get me a Kia Optima (mid size I believe) at $1700 ($1900 with deposit) for the month. Way too much. The original SUV I had was $1300 so this was way over budget but I had no other options and couldn't use my friends CC since she wasn't here and they would need her to be a driver 1400 miles away Just ludicrous. Jennifer did her job well and tried to get it as close as possible but National/Enterprise just had better rates for larger vehicles. (this review was copied from the one at Avis since It applies to both companies)

First of all this was the worst experience I've ever had with Enterprise!! While my vehicle was at…read morethe body shop the insurance company got me a rental with enterprise....... We arrive at 8:45 am. The gentlemen behind the counter was very friendly. I gave him my name and said ***** Insurance company made me a reservation for a rental to be picked up today". He said "oh that's weird because we don't do any insurance rentals on Mondays" I said "well good thing it's Tuesday!" He replied "well Monday, Tuesday and Wednesday are the days we don't do insurance rentals." I was dumbfounded. "Uuuummmm so why was the insurance company able to book the date for TODAY?!" He said "I'm not sure but you're here so I'll help you." I'm still dumbfounded but we completed the process, he handed me keys and said "it's a blue Elantra in space 39 I think. If it's not there hit the panic button on the remote to find the car" Thankfully the vehicle was in space 39 so I got into it and you could clearly see they half assed wiped the screen with a very dirty cloth and didn't even bother cleaning the outside of the car....... There were smashed bugs all over the front of the car and the windshield....... It was nasty!! I started the car and it instantly started dinging at me with a message of the screen of "oil change needed. Change oil now" ‍ At this point I needed to get to work so I drove off. Had I gone back inside to complain about the condition of the car...... I was afraid I would've been escorted out I was that irritated. A few days later I went to return said rental and there's ONE sign that says "rental car return" with an arrow. I had no clue where to park it, what to do with the keys, NOTHING!!! It would've been nice to have had some type of instructions at pick up on the return process!! Worst experience with Enterprise ever!!!

Kind of rude when i called not helpful especially given the fact i was stranded needing a rental…read more Multiple listings on yelp for this same place... i got hung up on for moving down the list in search of a car because i had just talked to them. Real nice.