The staff at the Burnsville location are the best! Troy, Hamsa and Mikayla are great to work with…read more We have rented a couple of times this year, due to accidents. We returned to them after renting a few years ago because we were treated so well then. We needed to rent a Pick Up Truck, and they have always located the type of vehicle we needed. We had a couple small problems with our last rental, however Troy quickly resolved them. Couldn't have asked for better service. Job well done by this team, When we require a rental vehicle, this is the only place we will go!

After renting with my debit card previously, today the guy decided to be a hardass and refused to…read morelet me rent because I couldn't provide a credit card. My debit card is a Mastercard and I have plenty of money to cover a $285 rental. I ended up crying in the office and another customer was so disgusted that she left to use another service. How was I to know that was the rule since it was never told to me before. $60 in Uber fees and 2 hours wasted and the humiliation of the man maki me cry in the store. I will NEVER use Enterprise again.

Terrible experience! Reserved a truck on a Thursday, arrived on Sat to pick up only to find out…read morethey had NO trucks available and KNEW they would not have one 24 hrs previous to our arrival!!! Mgr said he "did his part" to have Budget dispatch notify us that the truck we reserved had engine trouble and was out of service - but dispatch didn't call us. Instead of helping us himself (as he had no customers or vehicles to rent and seemed to have time) he gave us a CS number - horrible lazy move. Called CS to be told "someone" would contact us on 15 min to 2 hours. Having just driven 3 hrs to get the truck and start an early move, I had no interest in waiting 2 hours for Budget to further show their ineptitude. Drove 5 min to UHAUL BURSNVILLE, had fantastic service with Griffin and was on the road in 15 mins!! Not ONE WORD from Budget by way of apology. Useless company. UHAUL WILL BE MY 1st/ONLY CALL from now on.

Rented a car went to pick it up I did all. Pre paperwork and CC before. Get there they ask for it…read moreall again fine. All to be told we need a CC not a debit card. I drove over a hour to pick up and I didn't see nothing online about it needing to be a ccl. We will just stick with Enterprise

If I could leave zero stars I would. HORRIBLE HORRIBLE experience. Had a car for 2 weeks while…read moremine was getting repaired. Was charged a $250 "cleaning fee" because the floor mats were dirty and there were "traces of animal hair". I live on a farm on a gravel road...in MN in the spring! Floormats are going to get dirty! NOT ONCE was an animal in the car and her response was "well how do we know that?" and then hung up on.

Worst company ever. The employee at the counter said the $500 hold would be returned same day. "I…read moredon't even know why they do that. They return it same day". His exact words. Horribly trained employees. Spent an hour on the phone to hear the same line over and over. So the customer was told completely wrong, then charged, then bend over and take it. I never would have agreed to the car if the process was explained correctly. Customer service and billing did absolutely nothing. "There's nothing we can do". Right. Another example of big business doing whatever they want at the customers expense. Had a similar experience in Vegas with them same company. There won't be a third time.

My car was in a nearby body shop for a few days getting repairs, so I headed over to this…read moreEnterprise location for a rental! The space itself is quaint, but checks the box for what is needed! I didn't have rental coverage from my insurance during the repairs, but the staff here ensured that I got a good deal and paid a reasonable price! I appreciated that they let me have a flexible rental window, since the repair shop didn't give me a timeline for repairs. I was given the option of a few different size cars and SUVs to choose from, and landed on a midsized SUV. Car was clean, operated well, and the check in/out process was very smooth. I would come back here again to rent a car, although I hope not for the same reasons ;) it was also VERY nice to be able to picked up and dropped off at the repair shop, the best perk to choosing Enterprise! Saved me a LONG, COLD walk or short Uber drive!

Please help me give a round of applause to Nick! I stopped in for another special trip to Minnesota…read more(celebration of my daughter's college graduation) and my experience was made even the better by having the privilege of being assisted by Nick! He was so friendly and professional, able to answer all of our questions, and quickly got us on the road without any delays. I continue to be impressed with the staff here at Apple Valley. Keep up the great work guys! And I will continue to be a loyal customer to enterprise because of representatives like Nick! Thanks again.

Mohamed was one of the kindest people I've ever met. The whole experience was smooth, and the cars…read morewere clean and in great condition. I'm excited to rent from him again next time!

I've been recently involved in a car accident and needed a rental. The vehicle I request was later…read morenot available when I arrived but Muhammad took care of me. He got me a nice SUV and Made sure I was taken care of and answered any questions I asked. Made my day a lot easier and I'll be sure to rent from here any chance I get. We'll respected people who commitment to their work.

I was able to change my reserved vehicle due to the weather conditions. The vehicle was clean and…read morein great condition the customer service was outstanding for pickup and drop-off. I would rent a vehicle from here again.

I wouldn't go here if I were you, the front desk guy(he's worked there for the last 4 years as far…read moreas I know) is always a rude individual. I used to drive box trucks for a career & when my box truck was in the shop getting serviced, it was always horrible service. It's like he gets off on being a dick. And I have gotten fed up when I just recently when there cause it's super close to me & I needed a rental car from Avis & I had a coupon code from work and this assclown hassles me saying he can't rent me the car with that coupon unless I show him my work Id. Who tf are you to force me to present my work identification. Sounds like a real depressed guy. Prob has to pay alimony to his ex wife & his kids don't want to be in his life cause why always be mean and cruel & powertrip & mess up my day? But Thank god I went to a different Avis and saw my favourite worker that I always usually do business with DO NOT GO HERE AND FIND A DIFFERENT LOCATION TO DO BUSINESS WITH

They were awesome to deal with and very reasonably priced. I typically take my car to Mercedes in…read moreBloomington for work. My brake line cracked and I needed to find a place close to my home in Apple Valley. They were professional and completed the work in a timely fashion. This will be my new "go to" place moving forward for service.

Dan was very helpful and came across as very genuine. Was appreciative of justins loaner vehicle…read more Will have repairs done there and see how it goes. I was referred by an existing customer and i hope to be able to do the same.

I have been coming here for several years for oil changes. Their coupon online makes oil changes…read moreone of the cheapest around. The thing that makes this place the best is Matthew (manager) who has been there for as long as I have been coming here. Matthew excels at customer service. He is excellent at explaining what is going on with your car in lay terms. He loves answering any questions you might have. I also never feel pressured to have things fixed. He is good at realistically telling me how much of a priority fixing things should be. I really wish they still did drop offs/pickups but I know they are short staffed and it takes a lot of time. Maybe some day!

First of all, you don't even deserve one star.and MATTHEW McCLUNG ! YOU SIR SHOULD BE ASHAMED OF…read moreURSELF!!!! I have been coming to them for over seven years to get my oil changes done today. I got my oil change, but I told him I think My air filter needs to be changed... This man told me it would be $300 to change it because it's stuck thank God my grandfather told me better I knew instantly it was a lie so I told him show me this man proceeds to press down as you see I'm doing in the picture and said they're supposed to rotate to let out the air filter I knew he was full of shit. I didn't say anything, I say OK I will make a appointment with you next week I left I came back and I asked him to come outside and let me show you something I showed him where it says, pull and lift and I told him I thought that was funny that I figured it out but he's been at this mechanic shop since before. I started coming here but he couldn't figure that out. I have a video. I'm going to send it to corporate. You are lucky I can't post it here and I can only post pictures, all of the money l've given you and the loyalty and you try to lie to me about an air filter so your stingy ass could get $300 Because You think I'm a stupid woman! At no time when I called him out on his lie, did he apologize he even had a nerve to ask me do I want him to put the filter in since I got it out you're a special kind of asshole Bur Jokes on you not only did you lose me as a customer I am definitely sending this video to corporate. If you are a woman don't you dare step foot in here he acts like he is honest he is a fucking liar he Sit in my face and lie to me. Save yourself the headache don't go here