Worse experience ever. The owner cj is hate black people. He saw me and pretended to be so busy…read more Nobody was around. 20 mins later he said he couldn't rent me a car. After making me wait. Super rude. I see why he works alone and hate his job.

Have you ever met the "that's not my job" or "you need to do that yourself online" guy? We THAT GUY…read moreis CJ Costello the franchise owner of this location. If I were Avis or Budget corporate headquarters I would be ashamed and embarrassed to know a franchisee like CJ has my company name associated with his level of poor customer service. My entire experience renting a car from this location and having CJ be the only employee there to check me out was horrible. The worst part of this story didn't even happen to me, it was just what I observed. Can you imagine someone in the customer service field or a small business owner look at someone's T-shirt, see that it has a certain politicians name on it and then make that person wearing the shirt who had a reservation, stand off to the side while CJ continued to call other people ahead of that person in line. As a business owner why do you even care what political candidate somebody supports or not? So you decide to make them wait and basically discriminate against them for being polite, waiting in line, giving you their business, and just because they have a T-shirt on that you don't like that person's political affiliation you punish them with bad service and a longer wait. My experience was not that but I observed it. What I dealt with was a rude, bad attitude, and a customer service experience which basically boils down to do it all yourself online. - I made the reservation on the app on my phone while logged in to my account and here is how it went. Do you have my credit card or drivers license information? No, your rewards number isn't associated with the reservation. Well that's weird, since I made the reservation online via the app while logged into my account with my rewards number. You need to go online and update it yourself. - Since you can't find my drivers license information on the account even though I've rented from here before, can you update it in the system please? You can do that yourself online. Ok... There were numerous interactions like these two above, my experience of poor customer service and a bad attitude went on and on, so do yourself a favor and just take your business somewhere else.

From start to finish of the rental experience here, my wife and I were very satisfied with the…read morecustomer service, the vehicle we rented, the ease of pick up and return, and the communication by the manager and throughout our trip. With an out-of-state trip, I wanted to rent a smaller and newer vehicle than what we owned at the time. Through another website, I reserved an SUV in advance for pick up here. On the day before the trip, my wife and I headed to this local and convenient location for us. Farzan (pronounced Tarzan, he cheerfully assisted us) met us and with his friendliness and professionalism, walked us through every step of the rental agreement and then the vehicle inspection. Because of the small size of this location, we were unsure of the newness of the make and model we'd receive. Our concerns were quickly quelled when Farzan pulled up a Jeep Cherokee (no Jeep jokes here) for us. We performed the requisite walk-around inspection and Farzan explained the basics to us. Our trip in the SUV was smooth and uneventful. Shortly after we left and before we arrived back, I received a couple of texts from Enterprise providing the number to call should we experience any problems and a reminder when the car was due for return. Farzan met us when we returned the vehicle and our check out was smooth. My wife and I have no hesitations with renting from this Enterprise again, especially if Farzan is still the manager.

I was in a car accident so my insurance company called and they set up an appointment with…read moreenterprise for a rental as soon as the appointment was made by my insurance company I received a called and quick text from enterprise and they said that my appointment was set up for a Monday at 8 am., confirming the location and time. On Monday morning I came to enterprise was greeted with kindness and sympathy for my car accident. I noticed the building was clean no clutter on counter or floor and the receptionist was available and ready for me, proceeded to check me in the process was quick and easy for me the young lady was efficient and she explained to me about the $50 deposit, the length of time the rental was for, we walked out side went over final details sign and drove away. On the return day for the car rental was just as pleasant, In a clean , not smelly car, GREAT CUSTOMER SERVICE AND GREAT JOB ENTERPRISE Fern park thank you

The absolute worst car rental experience that I have ever had…read more There was only one employee who said he was the manager. We were not acknowledged when we arrived to pick up our reserved vehicle. There were several people sitting and waiting and phones were ringing but no one was answering. When my husband finally got the attention of the employee, he was very unprofessional. He didn't explain and apologize for the wait. Instead, he said that he didn't have to rent to us. My husband said we had a reservation and the employee said he was not going to rent to us and if we didn't leave he was going to call the police. We were literally stranded on the side of the road with no vehicle. I would not recommend.

We rented a minivan from them for a trip to Gatlinburg. They were out of the vans so they upgraded…read moreus to a Jeep Wagoneer instead. It was actually more what we needed once we got it loaded with everyone & our stuff. Car was in great shape had just been maintained & had an oil change done on it. The staff is very helpful & pleasant to work with. I told them I will come back to them whenever I need to rent a vehicle again.

Miss. Sharon and Mr. Clyde Maingrette did a great job. They care for customers- they go out of the…read moreway to help, and have a true helping tendency-they both really make customers happy-truly outstanding - touched by thesir gestures- even thoughito was stranger to them - i havbeen with Hertz from 1998 similar to Marriott-customers to both of them long Sharon McKay is nice and Mr. Clyde Maigrette -they borth do a great job-outstanding Yes I was totally new. They came out of the way to help out. Really appreciated. It was raining while returning. Mr. Clyde is prepared to come and drop

Probably the worst car rental experience ever! Super…read moreunderstaffed, you book a car and they don't even have it on the lot! They ended up giving me a car that's not even cleaned at all! Don't waste you time & $ here! There is a budget down the road that is much better!

I called last minute on a Friday evening after Enterprise refused to rent me a car even though I…read morehad a confirmation that was made a week prior. Even though it was late in the day and they were about to close, the employee was able to get me into a rental. She was friendly and helpful and I will be forever grateful.

The rental I received smelled of smoke. WORST experience took it back early no refundread more

We used Panda for two transfers while in Orlando. Both were flawless. Marcus and his team are top…read morenotch.

Great. Great. Great. They text you to let you know when the driver is on their way, when they…read morearrive and if you need to reach them. Super service and very impressive. Missy was my driver. I do wish they allow you to add the gratuity when you check out after ordering on the web site. I did not see that is doable. Nor do they take venmo to offer the gratuity. Anyway, I have them for a return to the airport too. Magnífico!

Good feedback, reminds, and timely! Vehicle was clean and…read morehigh end. Pleasant and professional.

We used this company for a wedding event for transportation for the bride and groom after the…read morewedding to their AIRBNB in Mount Dora. The event was at The Pinery at Howey in the Hills. The driver arrived early, as it was a very cold evening and he said he wanted to be there when they were ready to leave. The next big kindness shown was allowing the groom to include his dog, that was part of the wedding. The original dog transportation back home had a change and the driver quickly accommodated. Both the bride and groom said the driver was A+. Next, even though not planned, the driver let them drop their stuff off and then took them to meet up with their friends at a local Mount Dora location. Thanks so much for a great experience for this couple on their wedding day !!!

Rudy is AMAZING and is always so helpful. At times you have to wait because they only schedule one…read moreemployee for this location and they have to check in and clean the vehicles--but that is on upper management, not the staff who is working hard. Rudy has been kind, answers all my questions and helps me trouble shoot any issues that may arise. I'm not sure about other personnel, but my experience at this location with Rudy is most definitely 5 star!

Inmates are running the asylum. I would give 0 stars if I could. Upon arriving to our destination…read morewe were given a car spot number, a license plate number, paperwork... everything. We walked to our car spot but the there wasn't a car to be found. After 1 hour of "looking for our car", they gave us a random car that was still wet, with zero paper work. One of the random employees tried to stop us and dry our car off saying, "corporate wouldn't like this". Um, what??? But they're happy we didn't have the car we were promised? It was absolute insanity. And we will NEVER use budget again.