One of the worst car rental locations. The staff is polite but disorganized and lackadaisical, causing longer wait times in getting the car. They scramble to match the right keys with the right car every single time. DON'T RENT HERE ON MONDAY MORNINGS, IT'S A MESS. They really need to re-evaluate their process of serving customers. I have rented cars here several times. Unfortunately, my company has a contract with them and this is the closest location so I have to go here but I am so frustrated that I tempted to go to another location that is more than a mile away from where I live. read more

We have gone to this Avis for years and most of the staff is lovely. Brianna (or Brianne) is terrible. She is rude, unprofessional, and always has a bad attitude. She needs to take a course on customer service if she wants to keep not only this job but any job. To top it off she gave our car away when we had it reserved something that would never happen with anyone else there. We now feel like we have to go to Hertz to avoid dealing with her. Management needs to deal with this situation before they lose more clients. read more

Avis has the worst customer service in the world. They should go out of business. They really are clueless when it comes to customer service. read more

First time poster, wanted to write up a great customer experience firsthand. After returning the car last night (the sunday after thanksgiving), the Avis on E 43rd was extremely crowded with all the returns and you could tell everybody was very busy. In the commotion, I left my iPad in the footwell of the driver's seat and went home. An hour later, I realized it was missing and I called the office. They started looking for it immediately while I took a cab back to the location. The person at the desk told me the car had been moved to another Avis location, and the manager, Wil, drove me there himself, found the car, and brought my iPad back down to me. Amazingly above and beyond what was expected. For the manager of ANY rental car company to do this in the middle of one of the busiest travel weekends of the year is great, to do it graciously while clearly juggling a number of other tasks is truly exceptional. I feel very lucky to have my iPad back, the people at Avis didn't have to help me but they did. This sort of thing is rare in NYC, but it's nice to see that kindness and customer service are there when you least expect it sometimes. read more

Terrible service. Prepaid 170$ for the full-sized sedan in Port Jefferson, NY, Long island area. When I got there only old SUV was available; on top of that it needed oil change. Tried to be as polite as possible, as I was really counting on the car because of friend's wedding. He then told me "There are no penalties or fines for another renting another car". I was really happy to hear that I won't be fined for being f*cked over. Do not recommend. Use relayrides or zipcar, or any other peer rental network. Unless you really want to waste your time, and spend 4 days trying to reach customer representative "Bob" with thick Indian accent. read more

DO NOT RENT A CAR HERE. Reserved a car online, but they did not have any cars. How can this be? After waiting 2 hours I was given a gas guzzling "upgrade". Should have demanded a discount since the SUV got 20 mpg compared 35 mpg for the sub-compact I reserved. No ez-pass was the least of my concerns, although I can see avis generating lots of excess charges for all its loyal customers here. Upon returning the car 12 hours early, I was handed a receipt indicating the return could not process due to "excessive mileage". Had the personnel been sufficiently trained to input odometer mileage in their system, the additional 30 minute wait in line could have been avoided. This place is a poorly managed wreck, take your business elsewhere if you value your time and money. read more

This is the second time that I have rented from this Avis rental store and gotten a dud. This time, the car's engine oil pressure was low, the windshield washer fluid was empty and the windshield wipers were terrible. This is important because it was raining the whole time. We had to have our car changed during our trip because we did not feel safe having the oil pressure alarm going off every 15 minutes. The other time, the brakes of the car were not working and so we had to change the car again. This is simply a terrible location for Avis. They should pay attention to the condition of the car when they rent it out, but seemingly they are not even concerned about the safety of the renter. Will definitely NOT rent from this location in the future. I think that you need to do something about the quality of the cars that you rent out. read more

Rented a Cadillac but Got a Lincoln with damage right side. The car wasen't clean and They hade no replacement car. No discount, so I hade to pay fuld price. Never gona use Avis again. My choice in the future is Hertz. read more

Avis - Rented a Cadillac but Got a Lincoln with damage. The car wasen't clean and no discount do to damage - Car Rental Near Me - New York, New York

Do Avis read these reviews? Do they just not care? Every time we come here we say, 'never again.' This Avis is just a few blocks from where we live, and it seems foolish to drag suitcases etc extra blocks. But, it's like pulling teeth getting a car here. We're 'preferred' members. I think this means that they prefer to piss us off. They gave us a voucher for free weekend rental. We confirmed it by phone ( half an hour of our lives we'll never get back) . Confirmed the vehicle and location. Turned up and you got it , the computer said no. Apparently it's not valid in NY - where we live, thanks for that Avis, good one. Bought loss damage waiver but we still have to sign a form for scratches. And it's SLOW there. Everything is so SLOW. The lady who helped us today was very nice. But someone from Avis Head Office needs to go in there and shake the place up a bit. This is NYC. We need stuff done QUICKER. Usually there's a line of 2 or 3 people and it all takes forever with one member of staff. One member of staff who takes his or her time to have a little chat to people. To ask all the questions VERY SLOWLY. The cars are never that clean. We've had cars that stank of cigarette smoke all weekend. They're always a bit bashed about. But that voucher is the straw that broke the camel's back. Have put up with so much crap from this location. Never thought to write a bad review. I wonder is there any management at Avis? If there is they're doing a totally shite job. I have several suggestions as to what they could do with their voucher. read more

Great experience! Fast, professional, polite, and efficient! Even better, I got lucky: I had rented a relatively cheap park, and they upgraded me to a CORVETTE for half of what it would normally cost. Best rental car experience I've ever had, would definitely rent again! read more

Great location to rent, staff is friendly, remembers you (been coming here for over 20 years so that helps), very quick pickup and even faster drop off. Prices are too high but that is Avis National problem, not this location. read more

I am forced to give one star but if I could I would give negative stars. I was just at your location on 225 east 43rd street and I am completely unhappy with the service provided. Let me start by your agent Jaqueline at the front desk. She refused to apply my 'make a wish foundation' discount code to my reservation. The code was originally applied on your online database and confirmed by a telephone operator when I called. She charged me double for my reservation and was rude & disrespectful in front of customers. I stepped out and spoke to an online reservation agent who said he could not do anything over the phone. The manager of the location was not available to assist. Jaqueline in particular has left a sour taste to the start of my roadtrip and charged me double than my original reservation. I tried to speak to her calmly and professional, but her attitude was outrageous. I rent from Avis all the time professional and leisurely and after his experience I am switching to another rental agency. read more

This place does not even deserve a 1 star. Service is horrible and they took my iPhone we left in the car.. Caution....,Do not rent cars with them! I will never go to avis again!!!! read more

The level of incompetence in the office is astounding. I routinely come here for a rental for work. I consider breaking down into a fetal position to get through the process. I've spent less time waiting for surgery than waiting for a car. The attitudes that you receive after being summoned to the counter (like a peasant approaching the Queen) are worse than the DMV. Sadly, since this is the only 24hr rental place on the east side so I will continue to use this place until I move out of the neighborhood. read more

Showed up here with a reservation, was told there were no cars available. Waited a half an hour with a rude receptionist who refused to give an estimate of how long it would take to get replacement cars, and left the desk abandoned with a long line of customers in the interim. Understandably it's not her fault that inventory was low, but everyone in the line had reservations, so I don't understand why they ran out of cars and refused or were unable to give any estimate of how long it would take to replenish the supply. Just really poorly organized and frustrating, have had much better experiences at other chains in NYC and will not rent from Avis in the future. We were late for an important appointment due to their poor planning read more

The WORST car service company. Stuffs are rude, unhelpful and unprofessional. They even charged double the price from the original contract. NEVER EVER RENT CARS FROM THIS COMPANY. read more

Lavern was great and provided welcoming service. She is the reason I picked Avis over hertz when calling for estimates.

I would give them a zero if I could Had a flat tire today on 95 in Nyc I called Avis who then said they would call me back. Waited and waited on the side of the highway with my children Finally another tow truck came by and I was able, through my own mediating between the two to get Avis to authorize this tow- theirs had never answered the phone We get to the tow station and now I am told that I have to wait another 2 hours with the car to get someone to pick us up. This is after it has already taken almost 2 hours to get this far. Why would I have to wait with the car? Because they need another tow truck to pick this one up and if I leave, I have "abandoned the car" at the facility that they authorized Customer service? Scripted Emergency assistance? None Common sense ? Non existent Do not rent from Avis if you think you may ever need help with your rental Btw I have used Avis previously but never again. read more

I had a good experience. The only issue was the charge they automatically add for gas without first asking me if I filled up tank and if i had a receipt to show proof. read more

They gave away the car I reserved online. They were apologetic and said they would upgrade me for free, only to charge me later. I tried to get it resolved, but they said they could do nothing. I called corporate and the location - nothing. I even called my credit card company to help me. They give new meaning to being unhelpful. Get a Zip car. read more

I've been a loyal customer at this Avis for a couple of years now, ever since they saved a family vacation by renting us a car at 2AM so we could drive to DC when all the NY airports were shut down because of snow. We have rented at least a dozen times since. They are super fast and the customer service is always top notch. Yes, the prices are steep, but it is convenient to our apartment, and unless you want to trek out to Jersey you are not going to do better. Highly recommend renting from here. read more

This is more a warning than a review of the experience which was fine. When I brought the car in, they automatically added a fuel charge plus tax even though I brought it back with a full tank. Next time you rent, make sure you check the extras. read more

I had an advance reservation for 11/23/18 at 2.30 pm at East 43rd Street, NYC. The reason for my reservation was to get to the wedding of a loved one. I live in NYC and thus do not own a car. When I arrived to Avis to pick up my car, no cars were available. I immediately expressed my concern and told the clerks at the front desk (I didn't learn their names) that this was a big problem as I had a wedding to get to in southern NJ and was counting on this car to get there. At this point I must say that although I was concerned and expressed this concern, I was at all times calm and polite. The clerks did not once say the words "sorry" or "apologize." They were further unmoved by my plight and barely even looked up at me. They informed me some customers should be returning their rentals shortly. So I waited with baited breath. Some time passed and it was about to turn 4 o'clock and the wedding was at 6. I remind you that my reservation was for 2.30. They again informed me some customers should be returning their rentals shortly. I asked, "have they called to say they are x number of minutes away? To what degree of certainty do you know that these cars will be returned soon?" The clerks shrugged and repeated that people should be returning their cars soon and did not offer to find any other solutions. At this point, I politely said, "I don't mean to be pushy, but this wedding is important to me and I need to do what I need to do to make sure I get a car. Can you please call other Avis locations in the city and see if they have cars?" The clerks should have done that from the start without being asked, by the way. One of the clerks began making phone calls. I don't know another way to say this, but she was in no rush to help me. She took her time making phone calls and expressed no sense of urgency to help me. It would have made me feel marginally better had she done so. She did not have any luck finding any other Avis cars in the city, though I cannot attest to how hard she was trying. It didn't seem like she was trying that hard but I don't know. Meanwhile, the other clerk saw through the window that her personal car was getting a parking ticket. I live in NYC so I know this can be frustrating. However, that is no excuse to do what she did. She immediately opened the front door and began yelling at the NYPD for ticketing her. Obviously this did not stop her from getting a ticket. So she returned to her seat behind the front desk and began expressing her frustration by (1) screaming at the top of her lungs, and (2) using plenty of expletives, particularly the F-word. I was sitting right there and I was mortified. I could not believe she was doing this in front of a customer. She truly went on and on. Meanwhile, my heart was pounding because the threat of missing this wedding was becoming very real. Finally I open my Zipcar app and, mercifully, there were several Zipcars in the area that were available for the length of time I needed. I politely told the clerks, "I am very sorry but I have to do what I have to do to get to this wedding, and that means taking a Zipcar." I began to grab my coat and bag and move toward exiting the office. "Please cancel my reservation and refund my money," I said, making it clear I literally had to sprint to the Zipcar and that I did not have much time to engage in a lengthy discussion about what it would take to refund my money. At that point I had every reason to expect that the clerks would do whatever it took to refund my money, it was literally the least they could do. Let me tell you, they could not have cared less about what happened to the nearly $200 I paid for my reservation. They didn't even look up. They just off-handedly said, "you need to call customer service and take care of that yourself." I finally got firm (but still polite) and, strongly suspecting they could have refunded my money on the spot, said, "um, that sounds like a lot of work for something that's not my fault." They said something to the effect of, we can't help you, bye. I then left the office and my horrific customer service experience behind and got to my Zipcar, which thankfully got me to the wedding. After this experience, I cannot in good faith say I will ever use Avis again. I reserved and prepaid for a car that was not waiting for me by 4 pm when the reservation started at 2.30. I would have been dejected for a long time if I had missed this wedding. The female clerks made it seem like I was quite literally burdening them by asking them to please do their job and help me. They were unable to even feign politeness or concern. For what it's worth, I called customer service the next day and whoever helped me was very polite and helpful and refunded my money. But, other than that, it was pretty bad. Wish I could give zero stars. read more