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Jezza N.

So, anyhow, i am working in the city this week, and actually rented a car from Tony @ customer service here, who set me up! awsome service! ....I checked with manager, great help, he competed rates with the Budget car rental four blocks away....!!!! this place is pretty good alternative for when a car is needed :)

I would agree with majority of the negative reviews for this location. Rented a car for 9 days, I checked the outside, it was fine. The inside had vomit in the back that was not cleaned up. Only noticed it after we had taken off. Called them 2 times asking to speak with manager, someone said they would call back. No call back. Had to chase a third time, the brilliant manager thought I was making it up, I even sent him pics as proof. Yep, people would just call multiple times making up stories of vomit in the car to scam you, sounds logical enough to me. Then he tried to tell me it was cleaning product and not vomit. I think I can smell the difference between mr.clean or other cleaning products and vomit. I asked for some money back, the location manager told me he would get back to me in few days, never did. I've taken up the case with their head office, to be determined what they'll do. The VP at head office said they would do a thorough review and compensate me, but the branch folks are completely useless. Would certainly not recommend using this location unless absolutely necessary due to location proximity. You'll get something that moves with four wheels, don't expect anything else.

Glass in our vehicle (now in my finger) from Avis!

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28 days ago

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6 years ago

Right now at 1130 am on Saturday the line is around the block, takes one person 15 min to get a car. Very bad service

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10 years ago

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10 years ago

They charged me fuel svc fee even I returned the car with full gas - had to dig out receipt and fought back to get credit back.

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Review Highlights - Avis

I pick up and drop off cars so frequently at Avis on 420 E 90 St, that I have gotten to know a lot of the regular staff there.

Mentioned in 2 reviews

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.9(123 reviews)
1.7 miLong Island City

I had a pretty great experience at this Enterprise! After an unfortunate car accident, my insurance…read morecompany (Geico) referred me to this location closest to my apartment. This Enterprise seems to work with the auto body shop we used and the whole process was pretty seamless. We had made an appointment with Enterprise through Geico and when we were at the car shop, the car shop called Enterprise for us and someone came to the shop to shuttle us to the rental place. Once at Enterprise, the employees very helpfully suggested a couple cars to us, noting which ones would still be within our daily comped rate once the taxes were included. I'm assuming this Enterprise must do the bulk of its business from Geico referrals (or possibly other insurance companies). Everything was billed directly to Geico and we only had to bring a credit card in case we incurred extra charges. After driving our rental around for a day or two, we noticed a strong chemical smell - we guess it might have been strong cleaning solvents to cover up smoking or other smells from previous renters. The smell was a little nauseating so we reached out to customer service via email and they were super helpful, suggesting we drop by again to switch cars. We were upgraded to a nicer SUV (without going over our comped daily rate from Geico) and were able to be in and out pretty quickly. The customer service was great and the employees were more than helpful. When it came time to pick up our fixed car, we were able to hitch another ride from Enterprise to the auto body shop as well. I highly recommend this location if you ever find yourself in a similar accident (but hopefully not!).

We had a terrible experience here. We reserved a car to pick up at 11am and had to wait for an hour…read moreas we were told there's no cars available whatsoever. There was a line of people waiting. When it was finally our turn, we were told the car we reserved wasn't available so we could either take a much bigger and more expensive car or we continue to wait with no clarity on what would happen next. We later called Enterprise to make a formal complain and was told we'd get a call back but nothing happened.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

4.8(4 reviews)
2.5 miSunnyside

I don't rent from Enterprise often, but the thought of a place closer than having to go the airport…read morewas appealing. After a few good Enterprise experiences while on the road, I figured it was worth giving this location a shot or two. For the most part, the place is solid. Yvonne is literally the person that makes the engine run here. She's professional, amiable, and even funny. She did her best to make sure I was outfitted with the best vehicle they had whenever I was there. Another bonus? Superb phone skills. It is a nightmare calling into some other locations, but she's made it a point to make each person feel welcome. The reason for dinging it a star comes down to a couple of things. The first issue is the inventory and hours. The car selection is limited to say the least; I somehow managed to get a Dodge or a Mitsubishi each time. I was really hoping for a Nissan during my last two rentals, but the lot was almost always empty on a Friday afternoon. Rentals go quick here. That leads my second issue, which is their hours are limited. They're closed after 6pm on weekdays and Saturdays is limited to noon. This means if I shoot for a weekend rental, I'm forced to have the car an extra day. When inquiring about simply keeping it for the weekend on a one day rental rate, I was told that I would get dinged for a late return. That's not terribly convenient, but that's the nature of a smaller facility.

Pick up and drop off was really a breeze. Melanie was nice when i took the car. She called me after…read morewe dropped off the car to close the case. Rental was covered by my insurance.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Avis - carrental - Updated May 2026

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