I had a pretty great experience at this Enterprise! After an unfortunate car accident, my insurance…read morecompany (Geico) referred me to this location closest to my apartment. This Enterprise seems to work with the auto body shop we used and the whole process was pretty seamless. We had made an appointment with Enterprise through Geico and when we were at the car shop, the car shop called Enterprise for us and someone came to the shop to shuttle us to the rental place. Once at Enterprise, the employees very helpfully suggested a couple cars to us, noting which ones would still be within our daily comped rate once the taxes were included. I'm assuming this Enterprise must do the bulk of its business from Geico referrals (or possibly other insurance companies). Everything was billed directly to Geico and we only had to bring a credit card in case we incurred extra charges. After driving our rental around for a day or two, we noticed a strong chemical smell - we guess it might have been strong cleaning solvents to cover up smoking or other smells from previous renters. The smell was a little nauseating so we reached out to customer service via email and they were super helpful, suggesting we drop by again to switch cars. We were upgraded to a nicer SUV (without going over our comped daily rate from Geico) and were able to be in and out pretty quickly. The customer service was great and the employees were more than helpful. When it came time to pick up our fixed car, we were able to hitch another ride from Enterprise to the auto body shop as well. I highly recommend this location if you ever find yourself in a similar accident (but hopefully not!).

We had a terrible experience here. We reserved a car to pick up at 11am and had to wait for an hour…read moreas we were told there's no cars available whatsoever. There was a line of people waiting. When it was finally our turn, we were told the car we reserved wasn't available so we could either take a much bigger and more expensive car or we continue to wait with no clarity on what would happen next. We later called Enterprise to make a formal complain and was told we'd get a call back but nothing happened.

Want to highlight Last experience with Cc Rental, it was amazing, Mr Joel very kind man and…read moreprofessional Mananger who truly knows how To assist and address any issue and help us in an amazing way for our rental needs. On the other hand, Mr Mo in the office the same , kind and efficient man , they both great people to communicate , we feel great about the service and get the attention we were expecting ; truly Recomend . This time has been one of the best experience renting with CC car rental, not issues, and all smooth. We had have been renting at CC Rental for many years already, and we are thank you because Mr. Joel and Mr. Mo are an amazing team that make customers feel helpful and grateful and represent super well the company. Big thanks for the rental Experience at this time , Hope we conrinue to use your service for Many more years to come. Regards, Your loyal clients carolina /Carlo / floresta ny

Super easy and perfect. I rented a van for a few odds and ends of a bigger move and they were…read moregreat. Unlike U-Haul at Home Depot, they kept my reservation and had a vehicle. It was a little banged up, but completely functional. Highly recommended.

Had a reservation for weeks. When we arrived they had no cars. They did not even bother calling us…read morebefore we came. I'm not clear on what the point of the reservation is. Really inconsiderate when we are packed for a trip and arrive with our baby and told that there was nothing they can do. They did not attempt to assist us in finding another rental at the same price elsewhere. They do not honor their business deals go elsewhere.

Awful. Don't rent from here, or any Avis location. Had a car reserved weeks in advance. When I show…read moreup to pick up, there are no cars, several upset customers and no customer service reps. When the reps did show up, they refused to answer any questions and told us all to call the nationals customer service line. The reps on that line would only move a reservation, but no one would call any of those locations to actually confirm that cars were on site, eventually costing me hours of time and a costly uber to LaGuardia where I had to rent a car from a different provider.

Having lived in the neighborhood and had fairly normal unpleasant experiences at every other rental…read morecar place nearby, I can't say enough for Branden at Enterprise. Incredibly polite, helpful, nice young man who worked quickly and was able to problem solve.

Terrible experience with a worker named Justine. She was extremely rude, unprofessional, and…read morecompletely out of line. When I asked a few basic questions about my rental, Justine snapped at me, and even said I should "get a car somewhere else." I was shocked by how nasty she was. To make matters worse, I've also seen Justine driving cars back into the garage recklessly -- fast, careless, and unsafe, lots of people and kids walking by. Someone like that should not be working with customers or handling vehicles. Avoid Justine.

Generally smooth experience with renting a car for a couple of days from Hertz. Nothing amazing but…read morealso no major hiccups! It was pretty easy to book everything online and pick up the car in person. We added another driver on the spot, which was pretty straightforward. Car was generally clean and we didn't have any issues with it. We only wish we could reach a representative or staff member when we called to clarify our car return time and about extending the deadline. It was relatively time sensitive but we ultimately figured it out.

We rented a vehicle from this location after our flight was cancelled. We had an issue with our…read morereservation but Lindsey was able to fix it and quickly got us on our way. We will be able to make it home in a timely manner because of her. Thank you, Lindsey!! I will rent here again when needed.

Needed a 1 day SUV rental and had found a great deal online at the W 49th St location that would…read moreallow me to drop off here in the Upper East Side without additional charge. A security guard at the garage facilitated the efficient drop off. Keep in mind if you're driving less that 75 miles, these city Budgets may have an automatic fill up charge if you can't produce a receipt for your own refill like I showed the guard. That charge can be possibly significantly more than you paid to refill the tank to the level you got it in. Definitely, I'd rent from Budget again.

DO NOT BOOK FROM HERE! Showed up 5 minutes before by reservation time and saw a long line. Then had…read moreto wait almost 2 hours as the only attendant working took forever. When I got my car it was only 3/4 full of gas and they charge you if you don't return it full, so definitely check that when you get in the car. If all of these negative reviews haven't dissuaded you from renting from here, at least don't pay in advance. I would have loved the option to just cancel and book with someone else when I saw the line, but I had already paid

I don't rent from Enterprise often, but the thought of a place closer than having to go the airport…read morewas appealing. After a few good Enterprise experiences while on the road, I figured it was worth giving this location a shot or two. For the most part, the place is solid. Yvonne is literally the person that makes the engine run here. She's professional, amiable, and even funny. She did her best to make sure I was outfitted with the best vehicle they had whenever I was there. Another bonus? Superb phone skills. It is a nightmare calling into some other locations, but she's made it a point to make each person feel welcome. The reason for dinging it a star comes down to a couple of things. The first issue is the inventory and hours. The car selection is limited to say the least; I somehow managed to get a Dodge or a Mitsubishi each time. I was really hoping for a Nissan during my last two rentals, but the lot was almost always empty on a Friday afternoon. Rentals go quick here. That leads my second issue, which is their hours are limited. They're closed after 6pm on weekdays and Saturdays is limited to noon. This means if I shoot for a weekend rental, I'm forced to have the car an extra day. When inquiring about simply keeping it for the weekend on a one day rental rate, I was told that I would get dinged for a late return. That's not terribly convenient, but that's the nature of a smaller facility.

Pick up and drop off was really a breeze. Melanie was nice when i took the car. She called me after…read morewe dropped off the car to close the case. Rental was covered by my insurance.

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

If i could give 0 stars I would. Estimated charges for 4 days was to be $683. Received an email…read morebill after dropping off car at rental area and received a bill for $1377 for a week. Steer clear of this fraudulent organization

I strongly suggest never renting from Thrifty…read more #1 - It is impossible to ever speak to a human on the phone. #2 - I prepaid for a rental car. When I got to the rental location at night after a long flight with small children, there were people all over the place sleeping on or next to their luggage. Bad sign. I was eventually told they had no cars left and could not offer any alternative. No apologies. No solutions. #3 - Thrifty support (over email, since they don't have phones) strung me along for 6 months that they would reimburse me for the more expensive car I had to rent from a competitor (Avis - they are much better!) only to tell me today, no luck - no refund - take a hike. AVOID THRIFTY!

This is an excellent Avis location. Always work hard to help people get their cars quickly and…read moreefficiently. Today. Roman checked out my car for Me and he did an excellent job ensuring it was clean and ready for me quickly.

Couldn't give them fewer stars and have a review count…read more AVOID AVIS ENTIRELY Not one branch is connected to the others, and there is ZERO accountability or reliability or professionalism. You're better off spending $100 to get an uber across town to a nice Enterprise than EVER...USING... AVIS...AGAIN...