This was one of the better managed, clean, well kept, locations I've had to use in a long time,…read moreespecially in this area vs the 62nd St, Woodside location that was short-staffed, inefficient, dirty and dingy shack-like. Because my car was hit in the rear bumper when I was parked, we had to rent a car under my Geico policy. Jamar, the rep that helped us at this location was very courteous, knowledgeable, efficient and effective with accommodating our requirements and switching out quickly cars when we needed to during the 2 weeks we had to wait for our car repair. The cars we received for the rental all ran well and were kept in very good and clean conditions, which was a pleasure to drive when it's not your own car. Also, the other reps we dealt with briefly when Jamar was busy with other customers, were also very courteous and helpful as well, which we appreciated. Jamar, we thank you for making this situation we faced so seamless!

I had a pretty great experience at this Enterprise! After an unfortunate car accident, my insurance…read morecompany (Geico) referred me to this location closest to my apartment. This Enterprise seems to work with the auto body shop we used and the whole process was pretty seamless. We had made an appointment with Enterprise through Geico and when we were at the car shop, the car shop called Enterprise for us and someone came to the shop to shuttle us to the rental place. Once at Enterprise, the employees very helpfully suggested a couple cars to us, noting which ones would still be within our daily comped rate once the taxes were included. I'm assuming this Enterprise must do the bulk of its business from Geico referrals (or possibly other insurance companies). Everything was billed directly to Geico and we only had to bring a credit card in case we incurred extra charges. After driving our rental around for a day or two, we noticed a strong chemical smell - we guess it might have been strong cleaning solvents to cover up smoking or other smells from previous renters. The smell was a little nauseating so we reached out to customer service via email and they were super helpful, suggesting we drop by again to switch cars. We were upgraded to a nicer SUV (without going over our comped daily rate from Geico) and were able to be in and out pretty quickly. The customer service was great and the employees were more than helpful. When it came time to pick up our fixed car, we were able to hitch another ride from Enterprise to the auto body shop as well. I highly recommend this location if you ever find yourself in a similar accident (but hopefully not!).

I have great experience my first time renting car senses then I been staring go often clean office…read moreprofessional the team helpful I really appreciate the hard work family friends I really recommend to star your first rent car with the best team ...

Super easy and perfect. I rented a van for a few odds and ends of a bigger move and they were…read moregreat. Unlike U-Haul at Home Depot, they kept my reservation and had a vehicle. It was a little banged up, but completely functional. Highly recommended.

In a world full of fake, incentivized, and bought reviews, here is the genuine one you were looking…read morefor. I can't say enough good things about this Avis location, and especially about Erica. Since moving to New York in February, this location has become my go-to for consistently easy, stress-free rental car pickups. I've rented here about four times already, and today will be my fifth. Even though this location is a little farther out of the way for me, I continue coming back, and Erica is a huge reason why. In a city that can sometimes feel like everything is moving at a constant "go, go, go" pace, Erica has an incredible way of making you feel genuinely welcomed, remembered, and taken care of. She never makes the experience feel rushed or transactional. Every time I come in, she goes above and beyond to make sure everything is handled smoothly and that I leave happy with my rental. The one time I did have an issue with a vehicle, Erica immediately took ownership of the situation and swapped me into another car that better met my needs. No unnecessary back and forth, no added stress. She simply listened, understood what I needed, and took care of it. Car rentals can often be one of the more stressful parts of traveling, and representatives like Erica are exactly what this industry needs. Her professionalism, warmth, attentiveness, and willingness to go the extra mile completely change the experience. Erica is an incredible asset to Avis and to this location specifically. Employees who consistently create this kind of customer experience deserve to be recognized. There are plenty of rental locations I could choose from, including ones that are more convenient for me, but I continue returning here because I know I'll be taken care of. Thank you, Erica, for making every visit such a positive one. You've absolutely earned a loyal customer. If anyone from Avis corporate sees this and has an employee recognition program, internal shout-out, or nomination process, I would genuinely appreciate the opportunity to submit Erica for recognition - please do not hesitate and feel free to contact me. I would be more than happy to provide additional feedback and formally nominate her for the incredible service she consistently provides.

I was charged a fuel fee even though I completely filled the tank at the nearest gas station and…read moreleft the car w more gas than I got it with. I am furious. Take photos of EVERYTHING so you have proof against whatever bogus thing they try to charge you for.

Having lived in the neighborhood and had fairly normal unpleasant experiences at every other rental…read morecar place nearby, I can't say enough for Branden at Enterprise. Incredibly polite, helpful, nice young man who worked quickly and was able to problem solve.

Terrible experience with a worker named Justine. She was extremely rude, unprofessional, and…read morecompletely out of line. When I asked a few basic questions about my rental, Justine snapped at me, and even said I should "get a car somewhere else." I was shocked by how nasty she was. To make matters worse, I've also seen Justine driving cars back into the garage recklessly -- fast, careless, and unsafe, lots of people and kids walking by. Someone like that should not be working with customers or handling vehicles. Avoid Justine.

Generally smooth experience with renting a car for a couple of days from Hertz. Nothing amazing but…read morealso no major hiccups! It was pretty easy to book everything online and pick up the car in person. We added another driver on the spot, which was pretty straightforward. Car was generally clean and we didn't have any issues with it. We only wish we could reach a representative or staff member when we called to clarify our car return time and about extending the deadline. It was relatively time sensitive but we ultimately figured it out.

We rented a vehicle from this location after our flight was cancelled. We had an issue with our…read morereservation but Lindsey was able to fix it and quickly got us on our way. We will be able to make it home in a timely manner because of her. Thank you, Lindsey!! I will rent here again when needed.

Needed a 1 day SUV rental and had found a great deal online at the W 49th St location that would…read moreallow me to drop off here in the Upper East Side without additional charge. A security guard at the garage facilitated the efficient drop off. Keep in mind if you're driving less that 75 miles, these city Budgets may have an automatic fill up charge if you can't produce a receipt for your own refill like I showed the guard. That charge can be possibly significantly more than you paid to refill the tank to the level you got it in. Definitely, I'd rent from Budget again.

If you want to be scammed, go here! If you don't, i advise you avoid this location like the plague…read more We needed to rent a car for a week and they ran out of the specific kind of car we needed and only had one left where we got it on empty. We waited an hour for it just for them to scramble to find a car to give us. When we returned the car, we preliminarily vacuumed and lint rolled the entire car to get rid of any excess dirt and ESA pet hair from a small, shorthaired dog. they ended up charging us $323 ($275 + 21% tax) for a cleaning fee and refused to dispute us or refund us via customer service, who was INCREDIBLY rude, yet still agreed with me that there was NOT excessive pet hair and normal amounts of cleaning. How can they expect a car to be pristine after a week of use, when it was still returned clean to the best of our efforts? This is so distressing considering my medical condition where my ESA is needed with me on long travel days. They are grade A scammers at this business and as a consumer and first time customer who was planning on having this as a reliable rental car place in the neighborhood, I'm so extremely disappointed with the level of service I have with Budget. I highly advise you look elsewhere to rent your car.

I am thrilled about this new location! It's so convenient. I have rented from here twice in the…read morepast 2 weeks, and it's been perfect. Yvonne called me both times the day before to confirm my reservation. When I arrived for pickup, I was in a car within 5 minutes. The whole process was so fast, and I love each car they gave me. When I dropped off, they offered to drive me home. (I didn't need it, but it's awesome that Enterprise always offers.) Time and time again, Enterprise shows they are top notch in car rentals--reliable, organized, and courteous. I'll be back for sure.

I don't rent from Enterprise often, but the thought of a place closer than having to go the airport…read morewas appealing. After a few good Enterprise experiences while on the road, I figured it was worth giving this location a shot or two. For the most part, the place is solid. Yvonne is literally the person that makes the engine run here. She's professional, amiable, and even funny. She did her best to make sure I was outfitted with the best vehicle they had whenever I was there. Another bonus? Superb phone skills. It is a nightmare calling into some other locations, but she's made it a point to make each person feel welcome. The reason for dinging it a star comes down to a couple of things. The first issue is the inventory and hours. The car selection is limited to say the least; I somehow managed to get a Dodge or a Mitsubishi each time. I was really hoping for a Nissan during my last two rentals, but the lot was almost always empty on a Friday afternoon. Rentals go quick here. That leads my second issue, which is their hours are limited. They're closed after 6pm on weekdays and Saturdays is limited to noon. This means if I shoot for a weekend rental, I'm forced to have the car an extra day. When inquiring about simply keeping it for the weekend on a one day rental rate, I was told that I would get dinged for a late return. That's not terribly convenient, but that's the nature of a smaller facility.

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Believe all the reviews , this is really a nightmare …read more We pre-paid 500 dollars to reserve a car leaving on May 17 until the 20th. We decided to leave on the 16th instead because we checked the price it actually will go down to 385 ! We got there and they told us we need cancel our previous reservation through phone call by ourselves, even though we literally just standing in front of their staff and they can't do nothing!! The money won't go back to our card after 10 days and we have to pay another 500 ( 115 refundable after three days we returned the car) ... Why they can't just use the 500 we already paid for our new booking !?!? That doesn't make any sense.. it was a mess, never again.

BEWARE - This location refused my valid Mastercard Credit Card because it was from SoFi bank. This…read morewas not a prepaid card or debit card. The person behind the counter said all SoFi cards don't count as credit cards because it doesn't require a credit check. He is totally 100% incorrect, this card required a credit check and shows up on credit report. Sent me away without a rental and ruined my trip. Beware and avoid, wish I would have checked their reviews before making a reservation.

Clear cars! Great communication ! Service with a smile ! The goal by the staff is to please !!…read more Avis is lucky to have these people on their staff Michael Madigan, Jamie Young, Charlie Surprise. I WILL ONLY RENT MY NY CARS AT THIS AVIS!

Couldn't give them fewer stars and have a review count…read more AVOID AVIS ENTIRELY Not one branch is connected to the others, and there is ZERO accountability or reliability or professionalism. You're better off spending $100 to get an uber across town to a nice Enterprise than EVER...USING... AVIS...AGAIN...