not good does not even begin to cover this place! they charged my credit card twice for my rental…read moreand added charges for a gas cap they say I lost. Of course that was the only thing I hadn't taken a picture of before I left the lot. when I returned the car and noticed that I was being charged for the gas cap I didn't have time to discuss it with the rude woman because I had to get to my flight so I signed the paper and told her I would contact my bank and I would get my money back. when I got my credit card statement I had been charged for 2 cars and a gas cap plus a fine for smoking in the vehicle and 6 liters of gas. I called them immediately and they stated they had the signed receipt and hung up on me. I called my credit card company and they took the charges off pending their investigation. I sent them they receipt and photos I had taken and a copy of the return inspection sheet the rental place had given me when I returned the car. There was no mention of the gas cap or smokin the car on the copy they gave me. I also sent a copy of my reservation confirmation that showed the size of the vehicle and the cost including taxes and insurance. I thought with the paperwork and photos I submitted the credit card company would side with me but that didn't happen. Hertz wrote a statement and that per my request they issued me was an upgrade to the car I had reserved and there for they charged me for both cars. They said it was explained to me before I took the car. they also said that missing gas cap and smoking were not "discovered" until after I was gone, but they amended their copy of the return inspection sheet and emailed a copy immediately. They apologized for the misunderstanding and said that it was probably due to us speaking different languages. I am a white woman from the USA and I AM FLUENT IN ENGLISH AND SPANISH!!!!!! the credit card company decided to not pay for the gas cap or the smoking but the double rental charges ended up on me. Be very careful at these rental car places in Mexico!!!

This Hertz office has the worst customer service that I have ever seen in any car rental anywhere…read morein the world. The bad experience started since checking out a vehicle. Lady at the counter was outright rude, and she settled me with a more expensive vehicle arguing that since I had only booked two hours before she couldn't honor my reservation and instead she would either have to downgrade me to a piece of junk or upgrade me to a more expensive option.I chose the later. Upon my return she would not close my contract arguing that the car had sustained a scratch. She was clearly making up an excuse to penalize me for a damage that was not there and she and her coworker insisted that there was a scratch where there was nothing. I was feeling as if being framed and abused. She insisted I describe the "accident" on a form. I asked to talk to a supervisor and she said there was nobody else I could talk to. I asked her to call somebody and she gave me a 800 number and told me to use my own phone. I have never in decades of renting cars felt more humiliated or ripped off

Location: airport Staff: it's a hit and miss with who you…read moreget and how much they know. Had the pleasure to work with Miguel and he was beyond helpful. Friendly, helpful and fast Price: rental car average Cars are kept clean

David was super helpful, explained all the options about car choice and insurance choices without…read morebeing pushy at all. Very friendly, excellent service, and the car is good too

From the owner: Ofrecemos servicios en la renta de autos y camionetas. Estamos ubicados en el Distrito Federal…read more Tenemos una ampli variedad de opciones para la renta de autos: autos compactos, medianos y grandes, así como de lujo. En la renta de camionetas contamos con vehículos para pasajeros o de carga.

I couldn't believe how cheap the rental was online, so I made sure to buy the insurance at the time…read morebecause I knew mine wouldn't cover us in Mexico. Thankfully, I read the email from the insurance company that said "say no to the hard sell at the counter," because they literally tell you that you have to buy their insurance no matter what. After we said no repeatedly because we knew we were covered, they required a deposit of $11,333.00 USD, which was definitely more than the value of the car. Many people would be forced to buy their insurance just because they don't have a credit card with a high enough limit. I gave 2 stars, because in the end, when we returned the car in perfect condition, they didn't try to charge us or keep our deposit, but this is definitely a scam. They charge a very low rate online because they intend to extort more money from you later.

SCAM. I made a reservation- prepaid with my debit Visa card over the phone but when I showed up to…read morepick up the car they explained I could not use the debit card and needed a credit card. I had to walk away without the rental car however I was shocked to see my bank account had been charged for the entire four days I was supposed to rent the car, without any kind of reimbursement AND they used the same debit card to charge me despite saying I was not allowed to use that card to rent the car. THIS IS A SCAM. I have been calling and emailing them without success hoping they would reimburse me. They should have cancelled right away. I did not cancel the reservation, they turned me away. Please please do not use this rental company. I tried booking this in Cuernavaca Morelos. Date of experience: July 17, 2025

DO NOT RENT FROM HERE!!!!! This place is a Scam. They say they are on site at the airport and they…read moreARE NOT!! The process took over THREE HOURS to check in at the airport took 1/2 hr and it wasn't even a check in, then wait 40 min for a transport to the location, then it took them another 1/2 hr just to get to me WHEN THERE WAS NO ONE IN FRONT OF ME. Don't forget You will have to go through the same process when you drop off the car!! They then said the insurance that I purchased wasn't good enough (paid quite a bit for it too), and tried to pressure me to purchase their policy also. They attempted to scare me into it! Then they took a deposit of 90k pesos which was also not disclosed. And they force you to sign a contract in Spanish so you have no idea what you're signing! Then when they did the walk-through of the car, there was significant damage to the front end and they said it was fine and didn't mark anything on the paperwork. He just handed me the keys and said go ahead and go. I said I wanted to do a walk-through of the car, so I walked around the car and there was a dent on the back end and significant damage on the grill/front end of the car (roads are really bad here) so I pointed that out to him, and he wasn't even going to mark on the car paperwork. THIS PLACE IS SHADY! DO NOT RENT FROM HERE!!

OJO, NO ALQUILAR EN BUDGET REFORMA! No reservar en línea porque después te quieren cobrar el 10% de…read morela cobertura del seguro. La mujer de la entrada a la izquierda (El gerente Alberto y Cecilia Jurado) se tardo una hora y media en atendernos y de mala manera encima queriéndonos cambiar el coche por algo más caro. Un día antes de la entrega del coche me llamo para decirme que tenía que entregar el coche (se equivocó). Al entregar el coche, según su criterio el coche tenía ralladuras que no tenía, el coche llegó intacto. Nos los querían cobrar si o si, si no llamo a Profeco y pido info, me clavan más de 7mil pesos, Aún no me devuelven el depósito. No vuelvo a rentar con Budget de reforma. Ojo, pésima actitud y servicio.

Absolutely awful experience, please do not try to use Thrifty in Mexico. It took 4 hours to pick…read moreup the car, they tried to make us buy insurance we didn't want. The car had only a temporary plate so we were stopped by the police and fined as the car was not permitted to drive on Friday and Saturday. Finally they charged us for damage that never happened.

encuanto di mi tarjeta vendieron mi numero y tenia cargos de amazon, se tardan un monton, y…read morequalquier raspon que tu ni haces quieren cobrar. se que es barato pero es tan despacio su servicio. me hicieron llevar un carro de regreso porque no "circulaba" al dia siguiente. llegue 1am sali a las 6:30 am. Terrible!!

TOTAL FRAUD AND COMPLETE RIP-OFF!! DO NOT RENT FROM BUDGET MEXICO CITY AIRPORT!! Believe the other…read morereviews - Immediately after pulling away with our rental the police pulled us over and claimed we did something illegal and tried to shake us down for $300 or whatever cash we had. Seeing this was how it would go, we returned the the car 20 minutes later and did ride-share the rest of our stay. Budget later charged my credit card $378 US, claimed we returned it the next day and 110 Km (60 Mi) driven. TOTAL LIES, TOTAL FRAUD! Have been fighting through my credit card and Budget Customer Service for months. Imagine -being robbed by the police and our rental car company within minutes of arriving. Do yourself a favor - NEVER, NEVER RENT FROM BUDGET IN MEXICO CITY!!!