Horrible experience. I have twice reserved cars at this location and twice been told there are no…read morecars available when I arrive at the designated time ruining my travel plans. And they could really care less

You should definitely avoid Hertz Julio Verne / Campos Eliseo. I booked a Nissan March car (or…read moresimilar) from 10am on Friday December 20th to Friday December 27th. When I showed up at the counter at 2pm on the 10th, they first tried to upsell me on insurance, telling me the rentalcar "full coverage" doesn't cover everything (hugh, what's full means then?!). They wanted MXN 4000 for a full coverage (so the price of the rented car...). I said no. Then, they told me that the car wasn't available (really? why did you want me to pay extra insurance then?) because it was set to 10am ; saying they had no obligation to keep the car available for me... (Hmm, what's booking means then ?!) Told me I needed to upgrade to get another car (and not ruined our holidays plans). Not a lot of choices here, so I took the upgraded category (only for $MXN100 / day though). Funny that I get the exact Nissan March I had in my confirmation email from rentalcars... So, even if the amount is little, feel like it is not fair business. We have friends who had the exact same experience from these guys (trying to get MXN$20000 insurance!!) so they canceled. Also, when I took back the car, there was a guy with the same experience: booked a car one month ago but it wasn't available.

From the owner: Ofrecemos servicios en la renta de autos y camionetas. Estamos ubicados en el Distrito Federal…read more Tenemos una ampli variedad de opciones para la renta de autos: autos compactos, medianos y grandes, así como de lujo. En la renta de camionetas contamos con vehículos para pasajeros o de carga.

Coming from California, had mixed reports on what renting a car would be like in CDMX. This was…read morestraight forward and simple. They truly look at every single ding when you return, so make sure you document the car beforehand. Agents were nice.

* * * * * * * If you have low standards and like…read morefrustration, this is the place for you! * * * * * * * Overall - Renting a car in Mexico is like buying a used car from a questionable dealer. Everything looks and works ok at first but a few days later you're going realize they're some seriously messed up things going on with your ride. Allow me to explain: 1. MALFUNCTIONING FOB - This started on the same day as we were 2.5 hrs away from the city. For those of you who don't know, THIS IS THE THING THAT OPENS THE DOORS AND STARTS THE FRICKING CAR!!! What the hell!? I can't tell you how maddening (and panic-inducing) it is when this thing started to go on the fritz. At fist, we thought it was us but after reading the instructions on google, it started to dawn on us that the FOB battery was almost dead. On the second day, we literally could not lock our car as it just stopped that functionality. 2. A Mexican Economy car = A Smart Car. I kid you not. It's extremely small and will have nothing to do with an American Avis economy size rating. To get anything useful for 3+ people you will need to get a STANDARD sized car - the equivalent of an American Economy. 3. Useless Mobil WIFI pack. Paperweights have more value than this p.o.s. - 1 hour outside of the city and it lost its connection so frequently we gave up and resorted to using our phones. 4. Our car came with lots of dings and dents. Make sure YOU RECORD ALL on the initial inspection - they are VERY thorough on drop off (I watch as 3 different people check and make notes about our car on return). Fortunately, I had marked everything I saw - so no additional costs there. 5. Our engine/clutch was so weak it would stall on speed bumps - this made starting on hills super exciting as I revved the f*ck out of the engine while s l o w l e y engaging the clutch. Another p.o.s. feature. 6. Front tires were going bald. I missed this on my initial inspection. But noticed it on the 2nd day. The deep vertical grooves were ok there but no horizontal grooves at all. Just flat smooth worn rubber. So, I checked out the back and they were fine. Clearly, this car never had its tires rotated. Like ever. So yeah. I strongly recommend looking somewhere else as the guys don't give a f a a a a k.