I couldn't believe how cheap the rental was online, so I made sure to buy the insurance at the time because I knew mine wouldn't cover us in Mexico. Thankfully, I read the email from the insurance company that said "say no to the hard sell at the counter," because they literally tell you that you have to buy their insurance no matter what. After we said no repeatedly because we knew we were covered, they required a deposit of $11,333.00 USD, which was definitely more than the value of the car. Many people would be forced to buy their insurance just because they don't have a credit card with a high enough limit. I gave 2 stars, because in the end, when we returned the car in perfect condition, they didn't try to charge us or keep our deposit, but this is definitely a scam. They charge a very low rate online because they intend to extort more money from you later. read more

SCAM. I made a reservation- prepaid with my debit Visa card over the phone but when I showed up to pick up the car they explained I could not use the debit card and needed a credit card. I had to walk away without the rental car however I was shocked to see my bank account had been charged for the entire four days I was supposed to rent the car, without any kind of reimbursement AND they used the same debit card to charge me despite saying I was not allowed to use that card to rent the car. THIS IS A SCAM. I have been calling and emailing them without success hoping they would reimburse me. They should have cancelled right away. I did not cancel the reservation, they turned me away. Please please do not use this rental company. I tried booking this in Cuernavaca Morelos. Date of experience: July 17, 2025 read more

Just got back from Tulum Mexico . I'm an American, do not purchase Expedia insurance. Euro car will tell you that you have no insurance and you need to buy there insurance. Every country then has a deposit based off your country- mine was 5000k USD not pesos. When I went to pick my car at airport they tried to explain it all to me and it made zero since to give them 5k on my CC. They assured me that if no accidents ext I'd get my money back. 4 days later so far so good and they honored their agree ment. I took all the risk by not buying insurance. I'd advise to buy there insurance personally, but I'm hard headed. 4 star rating only bc I spent my trip with the 5k on my mind and reading all these horrible reviews. We drove a Chevy Aveo new one. They were kind and honest to me. read more

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I am very disappointed by Europcar Mexico City Center location on Reforma Avenue. It was my second time when I went to pick up the vehicle I reserved and they didn't have it; first time there were no cars available, not even at the airport location, so I ended up renting with Sixt at the last minute; this time, they had an alternative vehicle, larger than the compact SUV I reserved with one month in advance. For some people getting a larger car is a bonus, yet we were only three traveling without luggage to distant towns, so having a 6-passenger family car was wasteful and less economical. Add on top of that that Europcar strong-arm you to pay for some damage coverage plan, otherwise they want to take a credit card deposit of the full cost of the car - in my case, $26,660 USD; choosing a coverage plan reduces the deposit to 10% or less of the vehicle's cost, but it adds an extra expense larger than the reservation's cost itself. The only positive thing was the staff, which was friendly and helpful, with Josué trying to find a solution and being positive all the time. Still, I will no longer rent anything with Europcar in Mexico again. read more

STAY AWAY!!! This company charged me almost $700 US dollars for an old van that didn't even have GPS. It was in need of an alignment, it was old and dirty, and I didn't feel safe driving it. They were unable to provide roadside assistance when we got a flat tire. I had to get help from a mechanic that passed by. I was forced to pay out of pocket for the repair and when I returned the car, they charged me $60 US dollars because the tire was not replaced from an approved vendor. This is after they did not provide any support!!! I was on hold for almost an hour to get a hold of someone to provide roadside assistance. Not to mention they wanted to charge me $3,000 US dollars for the deposit, they are crooks and scammers. Save yourself the headache and money and go with a more reputable company. read more

Europcar is absolutely the lowest integrity, do wrong by the customer business I have ever dealt with. I was given false information in Costa Rica at the airport in terms of the facility location (which is offsite), and the price of the vehicle. When they got me to their offsite location they insisted on insurance, even though I have a picture (see attached) from the Europcar representative with what was supposed to be my total price. Classic bait and switch. I was traveling with family, 2 of whom are elderly (in their 80s), so by the time I realized I was not being dealt with honestly I was too committed to change companies and make my in-laws wait longer in the 90 degree heat. During our vacation the vehicle we rented broke down and couldn't be driven for 2 days, which had an impact on our vacation and planned activities. See photo I've attached of the mechanic fixing the transmission. I asked for an adjustment to the charges when I returned the vehicle - it doesn't seem right to pay for a car that can't be driven - but was told that only headquarters could do that. I have dealt with customer service for over 2 months to get a refund but have been met with "we are looking in to the issue" and now complete silence. I have provided them with WhatsApp exchanges with the local representative (they insist on communicating through WhatsApp, presumably because it's free) and photos of the mechanics repairing the non-operable vehicle. You have many choices for rental cars. Save yourself the headache and go with any company other than Europcar. Look at the other reviews - there is clearly a pattern of terrible customer experiences and customer service. To whoever the leaders are of this company who have cultivated a culture of dishonest dealings and screwing customers - karma is a bitch. I hope you get it all dumped back on you and then some.. read more

Europcar - Mechanic fixing non-operable vehicle, 2 days after I contacted Europcar - Car Rental Near Me - México, D.F., DIF

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This place is a scam. I was asked for 15,000 USD for security deposit and when I questioned this they said " well you would not lend me your car not knowing me". They are a car rental for god sake, what a ridiculous excuse. It was an insult to my intelligence and so I went to the nearby Avis counter who gave me a fair deal. I've seen many bad reviews about this same group. There is no smoke without fire. Stay away from them. read more

They will scam you. The first thing they do is negate your credit card insurance and the only way to take their car off the lot, you must buy their insurance. Mind you this happens even if you already paid the extra insurance on Expedia or Travelocity. It doesn't matter what you may have paid already online, you'll be forced to buy their additional insurance in order to have the car. Additionally, upon return, they will point out damages that already existed to charge you. This includes minor chips on the windshield. Alot of scamming car rental companies in Mexico City airport. When renting in Mexico City Airport, use Hertz, no teaser rates but they fly straight. read more

Unfortunately I had a bad experience with Europcar / Keddy and I would not recommend them. I spent 3 hours at their counter as they'd messed up my booking. They expected me to resolve it, many times just pointing at a US number on the wall for me to call. They also lied about the pricing, telling me tax is never included, fortunately I read the Ts and Cs and saw it was. The woman at the counter told me europcar doesn't have any contract with booking.com hence I have to sort out the issue myself, obviously not true. I ended up paying $300 more than the online agreement. They told me they couldn't do any invoice as I don't have an RFC number, I'm sure that's not true either. I was surprised at an international airport the woman didn't speak a word of English, fortunately I speak Spanish which is essential if renting from this company. This was my first day in Mexico and it was made awful by europcar. I hope my trip improves. read more

AVOID-AVOID-AVOID-AVOID-AVOID-AVOID!!!!!! I've never had a more horrible or complicated experience renting a car! I was forced to get their insurance, ok fine. So I paid $150 for that (when my rental was only $45 for 3 days). We come back and they say there was a huge crack in the windshield. We looked at it and yes there was a scuff, but it was TINY! So ok fine, use the insurance. NO! The insurance only covered total loss and theft! They failed to mention this and offered no other insurance on top of what they made us get. This isn't even the worse part. So we are taking our paperwork and she adds on "parrila" to the damage, which means grill. Tell me why when I went back out to look at the windshield again, I saw they backed a car into my rental when parking. I couldn't believe it. Theater are trying to add that to what they are wanting me to pay! We will be contacting our lawyer to resolve this. These people are liars, thieves, and cheats! read more

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Never ever rent from this company!!! They are a fraudulent merchant. I've disputed a charge on my credit card that I never received any service from them yet they manage to send that they have my credit card information. Somehow, the charge was legitimate. read more

The worst! They scam you, cheat you, lie to you and then force you to buy insurance you don't need!!!

Zero stars. Do not rent a car from here. They will blame you for damage done 2 contracts ago!! Horrible service. Por favor no Renten Un Carro en este establecimiento, al final buscan un motivo para cobrarte aunque no tienen como comprobarte nada de todas maneras buscan una cantidad que rebasa el total que pagaste. Pesimo servicio. read more

DO NOT EVER BOOK THROUGH THIS COMPANY OR LOCATION. We had a 4 Hour Drive to las grutas (and if you know, the hotels there are first come first serve so you cannot reserve the rooms ahead of time online therefore you need to get there ASAP) and the car they provided us with broke down within one hour of our road trip.. that pushed us back for a long time which is uncalled for when u have a sensitive timeframe and need to be at a specific location on time. So I guess here in Mexico they give you half of a tank when you first get the car so you only need to return it back with half the tank filled. Since we were going on a road trip we were like sure let's fill up our tank all the way before we head out. We did so and of course within the next hour our car breaks down. When they finally came we told them that we had filled the car up so if possible can they provide us with a car that has a full tank when they come. They came and the tank wasn't all the way filled up but it was almost so we were OK with it. So after the next few days we completed our trip and it was time for us to return the car and of course we're going to return the car halfway full because that is how we initially received it. They decided to charge us because we did not fully fill it up all the way. How is that right when you guys gave us a half tank and then also gave us a car that broke down on us? We didn't even create a hassle for that or ask for a refund or any type of compensation when we could've! Not to mention they also stalled us for so long knowing we had a flight to catch in order for us to pay them the gas charge. Don't ever book through this company, it will give you stress and more of a headache than anything read more

I thought I have seen plenty of crooks and thieves but apparently not till I made the horrible mistake of renting from Europcar. They overcharge you double, ignore you for months when you dispute, play dumb on the phone and then "correct" their mistake by charging you all over again. Hard to believe their management is not all in prison yet read more

Do not rent with this company! Rented a car with them and they gave me a great rate. I had to pay a deposit and ''I was told that I would get my deposit back in two or three business days after drop off. Drop off was back in November 27th it's December 27th (a month later) and I haven't receive my money back! On top of that when I rented the car, they gave me the car without gas, but when I returned it, they charged me for the gas. I didn't get a receipt for the final charges or anything like that! I'm not sure there's anything I can do, but this is really frustrating! read more

BEWARE! They will try to scam you. I rented a car for just one day, pick up the car in the morning and drop it off that night. Picking up the vehicle was fine, little slow but fine. The car's gas tank wasn't full it was at 5/8th full. Given that I wasn't going to drive a long distance I asked how much they would charge for the gas and I was told $35MXN plus IVA (16%) per liter. I accepted this and drove off. After a great day I returned with the car at 8:45pm. After they took the key and declared no damage they brought up the gas charge. The guy said it would be a $400MXN fee plus ~$700 for the gas. At no time did they say that in the morning nor was it on the contract. After waiting for about 45mins the guy caved and said to just pay the $700 pesos. I begrudgingly handed over my AMEX and was planning on fighting it later but then he said it needed to be cash. CASH! What kind of international rental operation asks for cash for gas?! I got the feeling like the agent's plan all along was to pocket the difference. Overall it took over and hour to return the car and had to fight off an apparent scam attempt by a uniformed Europcar employee. DO NOT do business with this branch. read more

On June 10th 2018. Wow, I've had never bad experience with rental car in Mexico for years until that day, really hit me hard how they treated me inhumane and looked us down as first time I've had worse experienced ever I had. When we came there, saw 2 men wore dirty polo dark without logo brand on it with jeans (not professional worker) and shown my confirmation numbers, however overweight macho work there and ignored then attempted to charge me almost 10k pesos for 6 days and small car. I was like what, then told him that isn't right price for the insurance but he shown no emotion, shown his lousy macho and look us down like he don't care us. I told him that I've had many experience with rental car in Mexico until their business isn't fair price then sudden, he changed the story was it's required us to print the confirmation numbers paper which I found he absolutely exploiting us. I told him it's not make sense then he decided changed his excuse told us different again. So we decided to left. I will be continue to write this 2 more left from my experienced at same fraud/exploit/cheat business rental car. I will be post 2 more left due to happen to me while I was unable to post without Wi-Fi until now. Why it's happen to me due was I believe what I saw them when they found we are impaired hearing as disable person and foreigners from their behavior reaction quick when we came in. PS. Travelers/foreigners/or disable people: Please take my advise is don't go there because they will exploiting/fraud/overpriced/deliberate-damge-their-car-to-blame-overprice-charge-u. I will post 2 more left because I've had bad experienced with them 3 times, first: this info, 2nd got rental car(I knew, made mistake), 3rd return it (fraud/not-honest) Yes I've had wealth of experience with Mexico rental car years in my life, they treated me respect, friendly, honest with neat green polo with Eurocar logo and other many rental car companies. Please see this pic that man because he didn't give me his name. Keep in mind, remember his face in case if he take different rental car companies or same eurocar, take my advise to cancel it and look other better honest service to value customers read more

Terrible customer service. I waited over one hour to get the vehicle. Forced me to buy additional insurance at a very high rate, although I showed evidence of international coverage by Citibank and my insurance company. They gave me a relatively new vehicle to travel to Mexico City and persuaded me to return to the airport to exchange it for much older car with dirty seats to be dropped at Puerto Vallarte. They claimed the car did not have proper documents to circulate in Puerto Vallarta, Mexico. I learned later that they try to get rid off of old car when dropping outside Mexico City. I will not rent again with this company unless they change their policy. read more

This used to be our favorite car rental place because the staff was accommodating and didn't try to swindle us with extra fees. Those days are gone now. Europcar in Mexico has joined the other cut rate car rental place in focusing only on how they can squeeze you and not on customer service or efficiency. Spend a little more and go to Hertz or whatever. It will save you a good deal of frustration. read more

Avoid wasting your time/money here. They don't respect the reservation and they wanted us to pay more than it was.

This car rental company is a huge rip off. I went on a trip in June to Loreto Mexico and agreed to putting a deposit of $690 because I only brought my ATM and not a credit card with me. Long story short, they never returned my money. I had my financial institution credit my account as it was not agreed for them to keep the money and two months later they submitted a fake receipt to my financial institution stating that the deposit was returned to me in CASH so my bank pulled the $690 from my account they had facilitated for me while they disputed the charge. Being a Mexican citizen I find it very disappointing to have had such an experience from my beloved Mexican people. As for the money, it has put me in a financial bind I didn't intend or expect myself to be in. I am still trying to get someone to call me back so I can try to get my money back. I RECOMEND THAT YOU DO NOT RENT FROM THIS CAR RENTAL COMPANY. read more

STAY AWAY FROM THESE GUYS. They are scammers renting junk vehicles. They promise a low rate for a standard vehicle and then deliever damaged cars. On 2 occasions over 2 weeks, I rented from these people. The first car was a volkswagen Tiguan, reserved and paid for upfront online. when I went to pick it up at the airport Tapachula, Chiapas, MX they only had a dodge van available. Finally got the Tiguan on day 2. Used the vehcle to get aroung to visit family, once in traffic it stalled out at every traffic light. The engine change oil light flashed for the 3 days we drove the vehicle. Returned the car thinking that was just an oversight. rented another europcat vehicle at veracruz airport. Should have stayed away but couldn't image that things could get worse with these people, This time we leased a chevy aveo from europcar. should have known better. Before driving the car out of the europcar agency I noted that the wheel covers and rims were all scratched from driving against the curbs of veracruz. Drove the car for 6 days, engine light flashed from time to time. Used half a tank of gas. upon returning to the airport I mentioned that the left front tire was running low and I had needed to put air in the tire. Bad move, as now the tire was damaged and I now needed to buy an new one to close the lease. Really? With a flight to catch I now was required to by a tire for $90. Guess I am lucky. STAY AWAY from these people. Used a recognized car rental agency. DO NOT USE EUROPAR. read more