04/07/2023 @10:08 at the Avis Preferred counter, the Lady was very rude. I asked a simple question to an Yes or No would be fine. But, her words....." You know this is the Easter weekend, people book those vehicles. If she would have let me explain, she would have known, I didn't have that choice. Just need to treat people bit nicer!! read more

This was my first time using Avis. The app was good and told me I could go straight to my car to pick it up. But then when I hit the button that said "Pick Up Car" it told me I'd have to verify my identity in the "Avis Preferred line." That line had a 45-minute wait, which caused me to be really late to work. When I finally got my car, it had a spilled container of ketchup in the passenger side door. It was hard for me to find where to complain about this in the app, so I was on the phone for 15 minutes before I could talk to anyone. Finally, there were so many fees I hadn't expected when I returned the car. Avoid this Avis. read more

got rejected from every other car rental place because I had to book on a short notice due to flight cancellations and luckily found Avis which had cars available and I got home. Customer service was amazing! read more

Would rather jam my balls in between the doors of the car they gave us than wait in the line again. Longest line of my life. Complete idiots at the counter with 3 collective shared brain cells. 0/10 read more

After getting our reservation cancelled from Alamo they day of my reservation I was in dire need for a car. I ran over to hertz with no luck and budget had an insane line. Enter My hero my savior John who works at the rental counter at Avis. I had no reservation but they got me a great car and a great deal. The line was not long the service was great and the car was clean and sleek looking. Thank you John and Avis you guys saved my trip and during these difficult time you still manage to have a great attitude! I will be returning here for every time I need a rental car! read more

Don't usually write reviews, but Joseph (and the entire team) at this location were absolutely terrific to work with. First, there was a little bit of a line, and instead of being stressed out, Joseph was calm, and nice to everybody. He even offered umbrellas to people as they went out to their car (clearly was going above and beyond). All AVIS rental car places are pretty similar. The cars don't change, but the people working at them do. Def. recommend renting from this one. read more

what the hell is this?! This is a terrible customer experience. I've been waiting in line for 40+ mins and estimate another half hour to pick up my reservation I made. The line wraps around the building. It's 90+ degrees out today and people outside are waiting while the bus drops off loads of people from the airport. Shop somewhere else. DO BETTER Avis. There are only two attendants working slowly read more

Avis - Inside - Car Rental Near Me - Flushing, New York

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Avis. Here is what to expect at LGA: 1) Friendly people 2) Slow checkout process. I'm more used to "hand em the contract and my license and I'm out." Here, the car had to be walked around and 3) Shuttle delays. 4) Clean decent car like any other Avis. 5) Little bit of a rough area. Probably don't get frustrated waiting for the shuttle and make the 8 minute walk from the airport alone...at night... Once you leave, you have to navigate New York. I'd suggest NOT stopping at the 7Eleven across the street to get your bearings. Otherwise, solid 3 star experience. I'll be back next week and the week after and the week after... read more

No customer courtesy as far as return rates. I was charged 2 days full day rate. I only used it 1 full day and 1 hour

Supposedly, Avis was one of the more reliable car rental companies. Big surprise! When the car we rented sounded what sounded like a car alarm as we were driving in heavy traffic, we assumed it may be one of doors not securely closed, maybe the trunk. Because we were in heavy traffic, we couldn't put over immediately. Also we were not familiar with the car and couldn't find a cause for the alarm. Finally, worred that we were driving haphazardly, we found a place to pull over. The doors, trunks were ok, but big surprise -- the hood was not closed. Just closed lightly but not locked. If we were driving at a higher rate of speed, this would have opened on us. And Avis is not too concerned about our problem, as any attempt to reach them requires a customer number -- which is not to be found on their receipt. So I guess they just don't want to know. But warning to all other drivers -- Do not use Avis! read more

Do not and I repeat do not rent a car from them. Their cars are all damaged. I rented a Ford Expedition and the tires were all bald. Look a the pictures below. They offered me 50 dollars and told me there was nothing they could do. The car drove funny and didn't have have the ability to break well. It shook over 50 miles per hour. What a dangerous car. Never ever rent from this location. I made a second mistake. See next review. read more

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The Uvalde Police department of car rental companies. Avis is basically at the bottom of the tier of the not-good-at-all but still not just renting a cardboard box with wheels class of car rental places. Like, you know the car is going to be bad, somehow unclean, physically damaged, or somehow dramatically different than what you ordered, but at least they're not going to ask you to deliver meth on your way. That's all Avis really has going for them is the upside of not being worse in a way that you know actually exists in sketchier places. This particular Avis though is completely useless in a way that's not just regular annoying, but is dangerous. My wife was in an accident in an Avis vehicle out of state. Everyone was fine. Everything was insured. But the car was damaged, and had to be towed, and New York has a strict time limit in which you have to turn over paperwork to the DMV or else you can lose your New York driving privileges. Well there's information that only Avis has (VIN number etc) that's needed for this paperwork. That's where things went down that extra step Avis is supposed to be clinging to. No one answers the phone at this location. Ever. No matter who is calling. If you call the number, you get routed to the Avis national call center. They told us explicitly that the LaGuardia Avis branch can, should, and will be handling the paperwork. We asked them to please call and get a confirmation only to find out that they couldn't get a single person on the phone from the LaGuardia branch... for weeks. No one at this branch would respond to a phone call, or email. I held a customer service manager on the phone for about 2 hours and this guy couldn't even get LaGuardia to answer a phone call. They eventually put us in touch with a regional manager who still couldn't get them to acknowledge an email or phone call. Like... what do you even do for a job where you're the "regional manager" and you've clearly never even spoken to your single most high profile branch. What are you even doing for 8 hours a day? I don't know how a national corporation can design itself to have a single branch (a pretty important one at that) just be able to isolate itself from responsibility like that just by consciously choosing not do work, but they did it. And Avis and everyone who is supposed to be managing them has just shrugged off that they've seceded from the company. To the surprise of no one, the LaGuardia Avis laid and egg and never submitted the paperwork to the DMV. My wife's New York driving privileges were revoked which she needed for work, AND... in case you didn't know, Massachusetts will order a reciprocal suspension if you lose your license for any reason in New York since it's a sister state. So not only did she lose her license in two states but having a suspended license on your record impacts her insurance and mine for YEARS. Altogether it took a form and a phone call to get the NY suspension lifted. It was a wildly unimpressive amount of work that Avis just did not care one iota about doing. They're useless and criminally so. Their customer service reps don't have any training. Their managers, verifiably, don't even manage anybody. And the LaGuardia office is filled with the most pathetic helpless people on god's earth. I didn't even rent a car there and so will be literally paying for their stupidity for years. read more

What a horrible experience....The staff was not helpful and my rental was filthy. There is NO way that the car was cleaned before I rented it. There was empty water bottles, dog hair and slobber ALL over the windows. I left something in the car and realized when I got home I left it in the back seat. I called and spoke to someone who stated she would send the item back and to follow up with her manager in the morning. When I called "Fred" , he refused to ship my item because he didn't have a box. I can't possibly be the only person to forget something in a car. If you do....I guess you say good bye forever. I was told I needed to come back to retrieve it and I am in Florida. I am beyond disgusted and will NEVER rent from Avis again!!!! Such a shame! read more

Doing a small trip with my mom, I had the idea of renting a car because I wanted to drive a small car again. The compact car a Ford Fiesta 2016 was given to me at a great discount, the agent over the phone gave me a Costco member discount. This location had nice service agents to help with the paperwork onsite. I took the insurance and road assistance service which I didn't have to use but peace of mind is worthy. The car had a few small scratches all around the car, the front, the sides, the back, and paint drop in it. I didn't mind the scratches at all, I don't care much for how things look on the outside, I care on how they are in the inside, performance, and reliability. The car drove and handled excellent ! I loved it ! one of the best tiny cars I ever drove. I felt like I was driving a toy car, I drove 546 miles. The steering wheel is tight and firm grab and ride feel, because the car is so small the road and lanes felt huge, total cost in gas $52.00. Driving with the GPS, back camera, and tuned to the Bluetooth with my playlist was an amazing time to drive all over. On the way back I drove in the snow and rain at night the car felt the same in safety and ride comfort. Avis has lower pricing to another place which quoted me $298.00 for the same car. read more

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Bad bad bad. ARRIVAL I arrive to pick up vehicle and I'm told the rate has changed. I canceled the reservation and had to redo it to get my original rate back. The guy behind the counter was more busy gawking at the young lady next to me than actually attending me. DROP OFF I get to the drop off location and there were no waiting customers. 2 attendants look over at me then they walk away. I go inside and woman Rudely asks: "what do u want?" When I tell her no attendants outside she points outside and tells me I have to go outside. Still nobody. Eventually another attendant helps me. I tell her it's the dark Ford Focus I'm returning. She then proceeds to check in a silver Hyundai. I point to the correct car..... Again...she goes back to the silver car. At this point, i walk her over directly to the car and show her the car. Another couple arrived and was late 6 min late dropping off. They asked if they would be charged. They didn't get an answer then they walked outside. One they were outside.... I overheard the rude woman from before laugh and tell her co worker, "I don't care, I'm gonna charge them anyways". Wow 6 min late and being charged a whole day??? No wonder they have poor reviews. NEVER AGAIN! read more

I would have given 0 star except the girl at the reception desk was lovely. I received a car that said oil service need. Had to return. Next car 5 miles away said maintenance needed. Avis does not have their customer beat interest and safety as a priority. read more

Avis? More like Anus. Every time I have picked up a car here there is sort of snafu that of course, they can "do nothing about." Order a convertible? They will give you a dirty Camaro that smells like a cow patty. Don't ever expect to get the car that you paid for, just whatever they decide to throw your way. Avis has always had terrible service, but this location is particularly bad. Just more proof that the market is begging for competition. I hope they start listening to their customers soon because they've lost this one. read more

I rented a car from Avis through Travelocity. My experience upon arriving was awful. It was a freak snowstorm (Thursday 11/15/18 in NYC) I requested a car with bluetooth. The car they brought up didn't have blue tooth. Instead of bringing up another car, they gave me a list of a few cars that may have bluetooth. The catch is I had walk around the parking lot to look for the car in 4-5 inches of wet snow. They told me to bring the key back and they'd get the car. When I got back, with a car that had bluetooth, they assigned me a different car. It may have been an upgrade, I'm not sure. However, again, I had to go walk out in the driving snowstorm again to find the new car. Not only that, but I had to clean it off myself. To make matters I only cleaned off the windows, so the snow was still piled up on the rest of the car. As I was driving down the Grand Central parkway, 5 inches of snow slid down the front window covering the entire windshield. I had to stop 3 different times in the middle of the road to clean off the windshield. The snow was so wet and heavy, the wipers would not work. Not only did stopping in the middle of a parkway to clean off the windshield cause huge traffic stop, the car could have been hit, or worse, I could have been hit. After my complaint to Avis, they granted me a $50 credit towards a future rental. I never received it. When I followed up, I was told they sent it to an email address that was not mine. Since it was sent out, they are not able send another one. So that everyone is aware of what happened, I just was to say Avis sucks. Their customer service is the worst. read more

Charged for gas, when it was returned full! Then I was told it was a "glitch" and that I'd be refunded. That was 2 weeks ago. They owe $19.58. Not a lot but just ridiculous anyway. read more

Terrible customer service. Waited over two hours (between 12am and 3am). 20 ppl in line and 2 ppl working until one decides to leave her desk after helping two customers. The remaining employee wasn't very interested in helping customers expeditiously. What happened to the automated contactless car rentals of the pre-covid error? Terrible downgrade. Maybe the next car rental agency headed for bankruptcy. read more

Didn't pay attention when checking the car in to me and entered the wrong mileage, resulting in a $3,900 charge for 17,000 miles when it was a 73 mile drive from New Haven to LGA. Impossible to reach the actual site workers, only automated options, so I'm stuck waiting for 5-7 business days for them to fix their mistake with a nearly maxed out credit card. read more

I dunno why the hate for this avis location, but I've been here pretty frequently and I have not had any issues. I'm here Sunday evenings for the Avis preferred service and service is fast and friendly and I can always pick and choose different cars. I always find the shuttle when i walk out of bag claim (knock on wood). I guess after a long flight, the last thing you'd want is to have to have any inconveniences. read more

Great job Avis...longest line we've ever been on for a rental, and I'm in the middle so the same crowd is behind me. There's about 3 guys behind the counter standing around...good job Avis! read more

Avis - Car Rental Near Me - Flushing, New York

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If possible go to any other Avis location. In fact, take a train to Newark or pay an obnoxious premium to grab a car from Manhattan. Walk if you have to. Everything from the lack of customer service to the quality of vehicles and general lack of efficiency appalled me. We were once given a car with snow in the back seat. SNOW! This is not an affront to Avis but this place should really be shut down. It's evident that the employees don't give two quacks about their customers! read more

Avis - After waiting for "an hour" for our car to be washed, we found snow in the back seat. - Car Rental Near Me - Flushing, New York

This Avis is worst of all Avis. There is no info of where your car is even if you are a member. Cleanness is a foreign word, once I had vomit on side of my car. Maintenance means your rental car looks better shape than yellow cab. Shuttle is a joke - I highly recommend WALKING, esp for Delta Shuttle, I don't care what port authority cops warn you, walk to the terminal because buses never show up! And often time return agents are not working in the lot, so you'd have to write down all info, walk in the building, find counter, wait in line....oh is that my flight!? Exactly. But if you read my review and thin Avis @ LGA is worst, welcome to NYC, this is what you get no matter which rental car place you'd rent from. I had similar experience at Hertz and other brand names. read more

Avis - Broken seatbelt! And they'd blame YOU! - Car Rental Near Me - Flushing, New York

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After dropping off the rented car I was running late for a 6pm flight - rather than let me take the usual shuttle bus (which meant transferring to a 2nd bus) a nice Avis guy jumped into another rental car & brought me straight to terminal B. As I was checking in at the kiosk I found out the flight was delayed (AA strikes again). But it was a great gesture to do that for me. They went the extra mile. read more

Love this place! Living in NYC we don't own a car so we have happened to rent from many different places and Avis at La Guardia airport is without a doubt our favourite. Staff is very polite, efficient & friendly as well as knowledgeable and happy to help! We have never had any problems, or waiting time. In fact we have just returned our rental and were looked after by the same employee who rented our vehicle, his name is Joseph and I hope his manager gets to see this review, because Joseph was so helpful & courteous, his customer service skills are spot on! We are renting again this coming weekend and even though Avis is slightly more expensive than other companies, I can guarantee it's worth the extra dollars! read more

Tried to scam me out of $300 saying when I returned the car the key to the car was missing. After landing back in America, sorry I mean Dallas, TX I received a voicemail from the store manager at the LGA location flat out accusing me of having the key and telling me it would cost $300+ if I didn't come back and return it. Needless to say I felt great satisfaction when I called the manager to discus this and asked him where the car currently was. His reply was "The car is in our cleaning area where they go after they are returned by our customers." It was the exact answer I was looking for because it completely debunked Avis' assertion that they needed to charge me $300+ for a new key because as I explained to the manager that there would be no way his employees could have moved the car from where I left it in vehicle return, where I also turned it off, as the key would have needed to be in the cup holder where I left it for his employee to start the car and drive it (which I saw happen while boarding the bus to the gate area) to the cleaning area. The silence from the manager on the other end of the phone told me he knew their key scam wasn't going to work on this guy! Add'l now not only will I be taking pictures of the inside and outside of the car when I pick up and return it (especially in Northeast locations), but I'll also be taking a picture of the key in the cup holder when I leave the car. And to think they are doing this to an Avis preceded member, I can only imagine what they are trying to do to those who aren't preferred...? read more

I had a really great experience here. There was no hassle getting my car. I believe Michael is the one who helped me. He was very friendly and explained everything I needed to Know In detail. The car was great. There were no hidden fees that I wasn't expecting, and my card wasn't overcharged like what has happened at other car rental companies. I highly recommend this location. read more

Oh Hey... so... it took me a couple of tries, but upon the urging of my local Avis office, I finally got ahold of someone on the phone at customer service who was reasonable enough to understand that when I cancelled my rental 3 weeks in advance I should NOT have been charged a $50 fee. They kindly removed the $50 surcharge and thus I revoke my previous 1 star review. read more

Totally disgusted about every aspect of this company. One hour wait to get my rental, followed by 1/2 tank of gas in the auto but required to return it with a full tank. I refused all additional charges but somehow got hit with a final bill for 177.95. No recourse because I didn't read the 3 pages of fine print on their customer agreement forms. BUYER BEWARE !!!! All of this happened at offsite airport facility in LasVegas. Under staffed in all aspects read more

We had such an easy time renting the car that we were looking for thanks to Davida! And she helped us get a great deal with a discount by setting up a free business account. We will definitely be coming back to get our rentals here with Avis! Thank you Davida read more

Worst company of all time. Save yourself the pain, suffering, robbery, denial, gaslighting, stress, & migraines and rent a car from somewhere else. read more

We just returned from NY for a family wedding and the AVIS service needs to be improved at this airport. I'm giving it two stars vs one star only b/c of the LGA construction and giving the benefit of the doubt that some of the poor service could be attested to that. LGA is going thru a complete remodel. New buildings, new construction, new roads - everything. It's a nightmare there and so the rental car pickups have been moved to the Marina/Delta shuttle. So you take a bus from the baggage claim to the Marina/Delta Shuttle area where you then wait for your rental car bus to take you to the rental car area. Annoying, yes, but it's due to LGA construction. Well - we waited for 20 minutes on Friday afternoon for an AVIS bus. We did see an AVIS bus (who saw about 6-10 people waiting), but he didn't pull into our area. Enterprise and Hertz buses came three times before an AVIS bus came! After 20 minutes, I called the AVIS phone number and after 12 rings (kid you not), someone answered and I explained that we had been waiting for 20 minutes. She promised to send someone right away. We then got to the AVIS lot and the priority access screens in front were not working so we had to stand in line for 10 minutes to get our car. After we got our car and were leaving the lot, the person checking us out asked if our gas tank was full. We mentioned it was not, it was less than the "Full" dial. She looked in the car and said "oh that is full. It doesn't go further in this car." We questioned her again and she said she was sure. Imagine our surprise (not really) when we filled up the tank this morning and the dial went all the way to the Full position. Shocking! (sarcasm). Upon returning the car this Sunday morning, only one person was working outside checking people in. So, that took about 10-15 extra minutes. Thankfully, our flight was an hour away. Then, when he came to us, he said, his "device" was out of paper and he could not print a receipt. We would have to go inside for it. Not having the time, we said we had the price from the contract and we were fine. He took the contract and went to keep it but I said "no - I would like a bill of the car rental." He tore off the second sheet and handed it to us. Lo and behold, the second sheet was completely blank. I told him, I wanted the contract with actual printing on it. The issue was that his "device" wasn't printing, so he was writing down notes on the blank sheet of paper instead. If your "device" wasn't properly working, why would you come outside with it to check cars in? Is there not a properly working device inside? Just not a fan of AVIS and how everything was run. I would try a different car rental place if I were you. read more

Returned my car on a Monday morning at 12:30AM - parked the car in the return queue in the back as the signs directed. However, I was charged $450 for "not returning the car" days later because they failed to check the car back into their inventory. This location as well as the business Avis needs a major improvement. read more

I left my handicap placecard over the driver visor, when I returned my car and also some very important documents. The handicap placecard they could not find and the envelope that had the documents was opened. Who would steal someone's handicap placecard? How horrible of a person are you? What reason would you have to open an envelope that does not belong to you? Avis please screen your employees better, because they lack integrity. Now, I have to file a police report. ‍ read more

too bad service，not to rent car in here Again an old slow woman

Terrible customer service at this location specifically. - Weekly renter for over 10 yrs w/ Avis&Budget read more

The worst rental car service experience. We rented a car that had an electrical issue even as we left the lot and ended up dying on us the next morning. Wasted a whole day waiting for it to get jumped for us to got to another Avis to get it replaced. Other renal companies actually bring the replacement car to you. Nope not Avis. We were worrying the whole time driving to the other Avis to replace the car wondering if the car would die if we stopped at a light. Then when we got to the other Avis they wanted to charge us for not filling up the tank when we bringing a car that DIED on us. When we returned home, we found out that Avis had charged us $215 for the "jump starting" of a malfunctioning car that was their fault and not ours. We weren't in any accident, all we did was literally drive it off the lot. They said we should've bought the protection coverage plan...for what, to cover the cost of getting a lemon of a car???? Unacceptable! Their manager wouldn't even speak to us and said would call us back in 24/48 hours. We are now having to call our credit card company to fight it that way. First time using Avis and LAST time using Avis. read more

Chose by size and price: lucky enough to get a Hyundai Veloster, nice car, clean inside, moves well enough for a 4-cylinder and has great fuel efficiency. The price was very reasonable: $40 for the rental for 24hrs, add approximately $10 for insurance. I didn't like they charged my credit card over a month later. Just remember to bring it back with full fuel as they gave it to you or they charge you. The M60 bus brings you about a 2 street walking distance to the lot. The Avis bus brings you through a circle around LaGuardia Airport. That morning of my scheduled rental they caused me a small shock. I thought they were closed, when I NEEDED a rental car to go out of state. There's no one around and the front door has a sign not really relevant to whether they are actually open or not and no one is at the front desk but the door is open. You actually have to walk across the lot to get to the rental desk. There's two people stationed there and a couple more workers handling the cars. Pick up was pretty simple and fast, so was drop off, both very fast and efficient. The customer service is not the greatest and a bit cold or unprofessional. But they do get the job done and weren't rude or anything, just bland. The whole lot seems clean and organized. For the value it's 3 stars -average- but the fact that it's not a 5 star restaurant and provided me a whip on a Sunday fast and efficiently to get out of the City, I'll add an extra star. 4stars. read more