This business is a complete rip off. You will be told one price and almost triple charged. Will…read morealso try to charge you for gas even though you replaced the gas used. The truck is also very raggedy. Also the site says they take credit cards but Will also demand cash. Almost 800 to rent a truck and trailer for one day. Wish I would have read the reviews before doing business with this company. Stay far away. Horrible dishonest company

Usually a great place for cheap rentals, but customer service seems to be slipping. I ordered a…read moresmall van days in advance but when I showed up they offered me something much bigger than I needed or wanted. Returning after hours, I found no open parking places in their lot.

So not much to say here:…read more Fast and friendly service Convenient location Truck I was given was in good working order Truck I was given was spotlessly clean inside and out No hard up-sale on anything just a polite inquiry about all the extras Really you cannot ask for anything else when renting a moving truck to drive from new York to California

We wanted a smaller truck because we were moving locally and it's hard to park on the streets. He…read morefound us a smaller vehicle at another location and helped us get there. At the new location it wasn't as simple but Bernard from this location really helped us out. He was sympathetic of the moving process and helped to smooth things out and give us some relief after the move.

Moving is never easy but I was happy to have chosen Barn Truck. They have trucks of several sizes,…read moreaffordable prices, and nice staff. The truck was not the newest or nicest to drive, but it did its job. Some blemishes to the experience were: 1. receiving the truck close to E and having to fill it up the tank, but not knowing how much to put in for what I need to get done. For a truck, it seems like there should be a minimum fuel level people should be required to return it at. And 2. Dealing with overnight parking was an added challenge because it takes a lot of research to figure out where you're allowed to park a commercial truck overnight in NYC. Maybe these are burdens that are expected to fall onto the customer, but from an above and beyond service perspective, I think a few more tips or a quick sheet guide to carry along would've again been super helpful during a period time that is already immensely stressful. From a basic moving truck perspective, this was a great choice and made me feel a lot better going with a local business and avoiding some competitors who had horrific reviews.

Called several times before picking up my van. Was never told that we needed a NEW YORK license…read more About a month ago, a peer of mine rented from the exact same place and did not have a New York License and was told to pay a fee for an out of state license. Ultimately, they were given their rental. Did your policy change? I don't see it on your website. Be more clear. Wasted my time going up to Queens.

U haul is very corporate so you have to do the check in process on your phone and the DMV…read moreverification takes a while. You have to verify on your own the gas mileage and the condition of the vehicle. If you don't take pictures, you are liable. The vehicle I picked up was boxed in so I had to call someone over to move vehicles out of the way so I could exit. The drop off process is easy. The person who helped me with my drop off said I would get an email with the receipt but I never did. It's better if you ask for a paper receipt.

Boyfriend rented a cargo van to move some heavy things for a short distance. U-Haul has a 19.99…read morebase fee with an additional 1.59 for every mile driven. When picking up the van, we didn't have a full tank of gas. However, on the receipt, we only drove four miles BUT we were charged for the refill of 9 gallons of gas and the total ended up being approximately $116.00 due to the inflated price of filling up the tank and the service charge of $30. However, having only drive four miles, this would've have been less than a single gallon of gas. To anyone looking to rent from this place, do take a photo of both the mileage and the tank of gas at the pickup and at drop off. Luckily, we have the mileage as well as their website which states how much mileage goes off a single gallon of gas so we have the credibility to dispute. I will say, this issue was easily resolved with an email to the company.

Ask for Bernard!…read more Bernard was extremely helpful in getting all the questions/specifics squared away for a recent cross country move for a retiree. We were able to check out comparable 16 footer trucks prior to the rental, which definitely helped map out how we were going to pack the truck. The rental did start a little late as the truck was still in transit to the location but when it did arrive, we got essentially a new truck with less than 100 miles on the odometer, which was super ideal. Bernard also comped a hand truck to help with the move, so that was definitely appreciated! During the trip, noticed that SirrusXM was also included, which made a 36+ hour drive so much easier not having to search for nearby radio stations across the states. This truck also had two USB ports, two cigarette plugs, a standard electrical plug and a rocking AC. The captain chairs are still somewhat uncomfortable and don't recline very much but hey, these trucks aren't built for comfort,.... PS Bernard is definitely skilled with parking trucks. Watching him park a 25+footer, I swear I thought for sure he was going to side swipe the porch to the office trailer but he made it, with no more than 2 inches to spare. I'd trust this guy to park anything with more than 4 wheels.

never written a negative review before but... absolute worst experience of my life. rented a truck…read morewith a lift online to pick up a wheel chair lift for my sick mother and when i got there, not only did they not have the truck requested, they said they wouldn't give it to me anyway because it was for business use only. at no point in the process online was there any sort of warning about that and the home depot where i was picking up says this "happens all the time." strongly strongly advise you stay away

I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Have you ever driven a truck? Neither had we. And we were terrified to rent one and equally…read moreterrified to drive one in New York City. But then we met Arthur, the manager of the rental place. His sharp wit and calm demeanor immediately put us at ease, and by the time we had finished our paperwork, we had the confidence we needed to own the streets in our 16 foot truck. I've never had a good experience at a rental place, but the customer service at this budget location was spectacular. If I could give more than five stars, I would.

So many hidden fees are not revealed until you get to the counter. The people working there were…read moreplenty nice, but this operation is such a rip off.

Everything went well. Pick up, drop off, van condition, professionalism. Angie is the bestread more

DO NOT RENT FROM HERE. I rented a vehicle through Travelocity and the total was $178. When I…read morearrived I was told the price way $292 Plus a $250 deposit. I get the deposit but when I looked into it, they charged me $20 more per day than the price I was quoted. They also snuck a $12/day insurance policy in without even mentioning it to me. Slimy way of doing business and taking advantage of people who are 800+ miles from home and don't have an option. Terrible customer service and unwilling to even talk about their price gouging. I can not say it enough. AVOID THIS PLACE.

This was sitting in my drafts but decided to share…read more I booked and paid for a 15 Passenger Low Top Van 3 weeks ahead of my pickup date. On a cold and early November morning at 4:30AM I arrived for my 5:00AM pickup at their LIC location. No one was there. I called and was emailing and waiting until around 5:30 AM and then had to scramble to find somewhere in Manhattan to rent a van for a film shoot I was producing. TIME IS MONEY and this company screwed me over. I received a call from them about 7 hours later. And the man on the phone stated arguing with me about the booking, which I had called to confirm a few days prior. Eventually he apologized and said he just forgot and that's what happened. This literally wrecked my entire day. Why would anyone ever use a vehicle company that isn't reliable. The guy reimbursed me for the cab I took into the city with all of my film gear to cc van rental.

Empire Rent a Car in New Hyde Park has been my go-to for cargo van rentals. I've rented from them…read moremultiple times to move my kids between Boston and New York, as well as within Brooklyn. The vans are always in good condition, offering the best value around. The customer service is exceptional, with a special shout out to Walter and Maria C for their help in getting me on the road quickly, even when I showed up earlier than scheduled. Love the new updates at this location too Highly recommend Empire Rent a Car!