DO NOT use Avi's Appliance repair. Here's why.
In late November, my fridge stopped working. It wouldn't keep anything cool or frozen. Spoke with a friend to see if he knew a good appliance repair company. He gave me the number for Avi's Appliance Repair. I contacted him and he came the next day to check it out. Nov 21st, 2024. He install a couple parts. I paid him $306.20 for a diagnostic/parts/labor. I called him the next day as the fridge still wasn't working. He returned Nov 25th, 2024 to check the fridge, installed additional parts and I paid him a total of $195.67 for the parts/labor.
The next day I called him back to tell him the fridge still wasn't working. He told me to wait a day or two for the fridge to get cold. This didn't happen. He came back a couple days later and told us we needed a new compressor. It was covered by a ten warranty from Samsung. I called Samsung and they said I had to pay for the replacement and then they would refund my money. Avi ordered the compressor on a 22-day rush order, and I transferred him $433.27 for the part. That was on Dec 2nd, 2024. Due to the postal strike, I assumed this would be delayed.
As of today, I still have not received the part. After multiple texts with Avi, he keeps telling me he is having trouble with his supplier getting the compressor. He said he could get me a refund if I would prefer. I asked him for the Purchase Order number and/or a copy of the confirmation email so I could contact the supplier directly, he said the supplier wouldn't give me any info. He just needed more time, and he would get me a refund. This was May 12th. After nine more texts since that day asking for my refund, he hasn't responded to me once.
After almost a year, I'm out just shy of a $1000 bucks and the bill of a new fridge. No quality, no value, just got ripped off.
Tim P. read more