I moved into Pier 8 at the Preserve in Odessa, a couple of weeks ago. The apartment feels like a…read morehigh end condominium BUT the one thing that was unexpected is the welcome feeling and hospitality. The community hosts, Robby and Mila, Owners of Revelation Cafe on Dale Mabry had a wonderful event to meet other neighbors, the other night with great food!! I want to also give a shoutout to Mario , with maintenance, who welcomed me to my new home. There were just a couple of little things that needed tweaking and he was on it !!! So happy I made the choice to live here!!

I am so sick and tired of the kids who both live here and those that come into here from…read moresurrounding area's to use our facilities. Especially the pool area. They are loud, vulgar and disrespectful. The office sent out a message the other day reminding everyone that those under 18 must be with a resident adult. Today the pool was noisy as heck with kids and no adults. You can't get ahold of security until after 9pm. This was 7pm. Do we really have to call the cops for this? This place has to get there act together NOW!!!!!!!

Leslie is amazing and is always friendly and super helpful when I have questions about amenities,…read moremail or deliveries. Everyone I have encountered on the management/ service/maintenance team is attentive, cares and follows up.

Beautiful property! Moving is stressful enough but Leslie made it such a joy from start to finish.read more

I went up to Tampa for the weekend looking at apartment communities in the Lutz and Odessa area as…read moreI'm thinking of moving this way. This was by far my BEST tour that I had. Definitely check out Residences at Lake Park and ask for Sammi when you do! Not only did she call me the day before to confirm the appointment (the only place to do that), but she had amazing customer service skills throughout. What set this community apart from the others was the level of care I received. Sammi made it a point to ask me what I'm looking for in my apartment home and really personalized the experience. The other places just told me what was available and didn't seem to really care. The office has a board in the clubhouse with events for the month that I really liked. They put on two resident events per month and also have food trucks each week so it has a great community sense. I met some residents on the way and they had nothing but nice things to say, which was very reassuring. The apartments themselves were very well kept for being 5 years old. She did say they were in the middle of projects like painting the buildings and updating the dog park so that was a nice touch. The inside of the apartments were made very well with massive bedrooms and closet sizes. It had an open concept and the kitchen had everything I needed. Nothing was cheap looking. The price I feel was fair for the value and luxury feel of the community. If you are looking in this area, please visit this place and ask for Sammi. She sold me! The only reason I'm holding off on signing a lease is so I can sell my house!

All of the staff deserves a highlight! Maintenance gets done within the hour or day of the request…read more The office staff responds quickly and resolves any issues very swiftly. beautiful landscape and well- lit. It is a clean community, and feels very safe.

I called to get information about living here and spoke with the manager, Sammi. She was so…read morefriendly and answered all of my questions. This place has dinners, brunches and different events. I can't wait to make here my home! Thank you Sammi for taking the time to help me!

Been here 4 years and love it. I am a 55 + working full time. Jill Williams Manager goes above and…read morebeyond as does Melissa Thacker assistant manager. Plenty of parking in a clean and friendly building with lots of amenities.

Very happy with my decision to move here. I looked at a few other neighborhoods in the area but the…read morestaff sold me on this one. Everyone has been extremely friendly and helpful from the day I toured and on. Abby was very helpful with my questions and the maintenance guys always seem to have a great attitude. Finishes in the apartment are very nice and feel high quality, can't complain about a nice pool and gym either. Yes my upstairs neighbors are apparently elephants, but welcome to apartment living. Definitely get a top floor unit if that'll bother you.

Wilson was absolutely amazing. So helpful and super nice. Very very happy with his help. I'm very…read morepleased and a huge perk was his card! If it finds itself in the ground, it has seeds to grow flowers!!! Could not believe it ! Love environmentally friendly stuff :))))

Living at these apartments for 3.5 years has shown me one thing: some residents are far more…read moredramatic than the community deserves. People complained about the smallest things, but my experience was genuinely great. My apartment itself was beautiful--very upscale, thoughtfully designed, and honestly incomparable to any other unit I've lived in (2 bed, 2 bath, 3rd floor). I also had a gorgeous lake view that I never got tired of. The move‑in incentives were solid, and the staff--from the office to maintenance--were consistently amazing. The office team didn't just host "events" for show; they put real effort into them. There were multiple times where they had an open bar, and everything felt intentional and well done. Maintenance was fast, friendly, and reliable. Someone once let their dog poop right in front of my door, and maintenance came to clean it up just a few hours after I submitted the request. The amenities were also great and rarely out of service. The only thing that stayed broken was the gate--and that was because residents kept breaking it, not the property. If I had to complain about anything, it would be the noise. But honestly, it wasn't bad. I didn't even realize how "normal" it was until I moved into a townhome and experienced how much quieter that is. The noise level here is the same as any other apartment community. If noise is that shocking to you... buy a house. All in all, I had a great experience living here. The community is beautiful, the staff is wonderful, and the amenities are solid. My only real critique is that some residents complain way too much and can be a little bratty. Moved because I bought a house

Our experience at Altis Grand Suncoast was EXTREMELY disappointing. My husband and I moved in…read moreduring construction in December 2023 and found our unit dusty and clearly not cleaned. We called the front office and were told that if it wasn't clean, it was NOT their fault. Pest issues were constant, and despite raising concerns, the response was dismissive. Management frequently shifted blame and showed little accountability. What made matters worse was the unprofessional and rude behavior from multiple managers, including us being belittled in front of other residents and yelled at over the phone when expressing valid concerns. There was also constant staff turnover, which made resolving issues nearly impossible. In April 2024, our bathroom flooded due to negligence from the unit above--one of the residents being a front office employee who is now an assistant property manager. When we brought up ongoing noise issues, we were met with hostility instead of solutions. Upon moving out in June 2025, we were unfairly charged $680 for carpet damage we did not cause and were falsely accused of having a pet (we do not like pets at all!!), despite providing photo evidence and repeated clarification. My Husband and I strongly DO NOT recommend living here. Between the lack of professionalism, unresolved management and pest issues, constant pet feces almost everywhere, cheaply made objects in the apartment that would easily rust, and consistently rude management, this complex caused more stress than it was worth. If you want to save your mental health and energy, DO NOT LIVE HERE!!

I've absolutely loved living here for the past three months. The community itself is beautiful and…read morewelcoming, but what really makes this place stand out is the staff. Everyone is incredibly friendly, approachable, and genuinely helpful, which makes a big difference in day-to-day living. I've only needed to submit a few maintenance requests for minor items, and each time the response has been quick and professional. The maintenance team is always friendly, respectful, and resolves issues efficiently, which gives me a lot of confidence in how well the property is managed. Living at Trinity Exchanges has been such a positive experience, and I truly appreciate how much the staff contributes to making this community feel like home.

We have had a wonderful experience living at Trinity Exchange Apartments and just renewed our lease…read morefor the third time! The community is clean, well-maintained, and very welcoming. The management and staff, Melanie and Mitchell, are professional, friendly, and always responsive whenever assistance is needed. A special shout-out to the maintenance team, Christian and Javier, who handle requests promptly and make the process completely stress-free. The location is excellent, with easy access to shopping, restaurants, and major roads, while still feeling peaceful and safe. Overall, Trinity Exchange is a great place to live, and we highly recommend it to anyone looking for a comfortable and well-managed apartment community in Trinity.

Lived here for 2 plus years and I absolutely loved it! The staff is very friendly, grounds are…read moretaken care of and facilities are always clean. The best maintenance team I have ever seen. Was sad to leave but overall an amazing place to live!!

Don't rent here it's not like what the reviews said, rent insurance was big a scam as well,…read moreneighbors are something else stole my son expensive belongings was in camera as well and the lease office didn't want to help, the staff is very unprofessional and rude specially Tammy the manger, if you looking for peace of mind for you and your family this is not a safe place period

Resident for two years - Maintenance and leasing staff will never address your concerns. Poor…read moreprofessionalism for the property manager Lydia, as well as her staff specifically Kali, Carla (both new to staff within the last 6 months both with no experience). Maintenance have entered the unit unannounced multiple times. You cannot walk the property without stepping on dog poop. The gym has been vandalized and broken multiple times. AC units are constantly broken. Paper thin walls, you can hear everything your neighbor does from all sides. Valet never picks up trash on time or consistently but there's a $25 charge for their error. Notices like pest control, fire alarm testing etc, are always given out same day never in advance. Please be mindful that there's a reason there are so many available units as well as competitive rent. Do not lease here.

We've lived here two years now. It's not a BAD apartment but there's far more cons since the…read moreswitch in ownership than there are pros. Pros: The Apartment: The style of the apartments is very up to date. Sleek design of the cabinetry & granite counter tops. The wood style flooring throughout the common areas, large closet, high ceilings and the floor to ceiling tile in the glass shower. Everything is very modern yet classic. I love the open floor plan each of the units has, it makes 700 sq feet of living space feel much more than there is. The Amenities: the pool & amenities are nice. Two grills which are cleaned every weekday morning. Clean pool which never smells of too much chlorine or chemicals. Lots of seating available for both in the sun and in the shade. The gym is also usually always very clean & has lots of nice up to date equipment. Typically open 24/7 with the exception of COVID. LuxerOne boxes available to pick up packages in a safe location. The Staff: the staff are always very pleasant, kind and helpful. The switch was a bit clunky as the staff were getting to know the neighbors and the grounds but they quickly picked things up. Cons: The Apartment: The unit we are in doesn't have a pantry. We've had to turn the hall closet which should hold cleaning supplies and vacuum into a pantry. The quality of the construction is super shotty. The windows in our bedroom are not level (even to the naked eye). The drywall had upon move in, scratches, dings, chips and noticeable repairs done during the build. There's dried up grout at the bottom of the shower pan. The construction and quality is WAAAAY bad. The cabinets get chipped, dinged and scratches very easily. Thin walls. The walls are INSANELY thin. You can hear everything. Our unit is just near the stairs and we have to ask people to stop hanging out by the stairs because we hear everything in our unit (see neighbors for more details). The Grounds: not enough dog stations for pet waste. There is a VERY BAD issue with dog feces all over the grounds but there's not enough pet waste stations to encourage those to pick up their waste. That might be part of the problem (with the exception of lazy people). The trash is a HUGE issue and really wasn't in 2018 when we first moved in. Now that the apartment is at a higher capacity there is a major trash issue. Trash is typically picked up from the ONE unit for the entire complex on Monday or Tuesday. The trash by Sunday is full and people are then stacking up the trash outside of the large compactor. People are also more often now dumping used furniture, beds, couches, dressers, etc outside of the dumpster thus really bringing down the quality and appearance we pay for. This has been an issue for about 6 months or more now. Grass care during the spring and summer months, the grass gets fairly tall and if you have small pets you cannot see the poop to pick it up in the grass. You have to really dig for it and use a flashlight to find it at night. The grass needs to be mowed twice a week but only comes once a week. The Neighbors: we've been fortunate enough to make some life long friends at this complex very early on. But over the last year we've really seen the quality of neighbors decrease. I'm not sure if restrictions have changed but the neighbors above us have too many people living in their unit. They leave their dogs outside for extended periods of time who bark non-stop. They have zero consideration for being on the third floor and stomp around at all hours of the night. The other third floor neighbors are always arguing and are absolutely irresponsible and senile. They park all over the place and even ran into a neighbor because they didn't bother looking when they backed out of their spot. New neighbors are now across the hall and also have plenty of people and children staying in a small unit. These new people also hangout outside of our unit where we can hear everything causing our dogs to bark. We've asked nicely they stop hanging out in the hallway because of how much it echoes and yet they don't care. 08/03 Edit: edit to add not everyone in the household receives emails & notices. And if you ask the staff to fix it they won't. Even if they were going to, staff rotates so much they don't even know who you are. So it's pointless. 08/04 Edit: we were notified AFTER the fact that to now use the amenities a rubber Chinese made wrist band now must be worn. In addition to utilizing the keys to access the amenities. If misplaced there's a $25 fee. We were never given formal notification of this change. Dropping my review down to 1-Star because at this point it's always something new that's not in favor or benefit to the tenant.

Don't trust them. I should copy and paste my whole complaint I drafted but if anyone can show me…read morewhere in this offer it says brand new resident (I'm not a transfer I filled out new app and admin fee and paid security for a total of almost 2500 for my first month) ... I did everything right it was well within the time frame, I listed the referring residents names and their unit number... And I'm getting lied to and given a tough time. Nowhere in the email does it say it has to be a brand new resident. Foh. Dont offer it if you aren't going to honor it ! Can renters just not pay their rent bc that was a deal too ? Or do you hide behind a system when that happens? Bs.

As a follow up to my review 10 months ago, i would like to provide my perpective a year later. I…read morewould strongly advise anyone who decides to entertain the potential opportunity to reside here to look elsewhere. In short, I have never seen a properly poorly mismanaged like this one. Sure from the road a pictures online its a beautiful place on the outside, but once you've been given a tour of all the possibilities everything goes down hill. 1. The back door that leads from the clubhouse to the pool area is always locked during business hours so you always need to walk around to the front of building to get in or hope someone hears you knocking. 2. There are constantly dead roaches along the halls a stairwell. 3. The elevator constantly rattles and feels unsafe. 4. The grills as well as the fire pit inside of the swimming pool area were completely inoperable during Easter Sunday. We were told last year that there was a budget approved for new grills and nothing was installed then. As of about 2 weeks ago the pool was closed for maintenance and there was mention once again that new grills were getting installed and I was told would done before Memorial Day weekend. Today's 5/13 and absolutely nothing has been replaced or fixed regarding the grills and fire pit. 5. Lastly, I received a BS trash violation because my wife set boxes outside of our apartment temporarily to clean during the day only to have later broken them down and put into a plastic bag for pick up that same night (and yes, they were picked up). We pay $35 per month for trash pick-up only for the garbage folks to not show up when they are supposed to and I have mentioned this to the office a few times. However, we are supposed to excuse this behavior and be understanding. The list I could continue but I won't. I just know that the property manager Nick has not at all been held accountable for any of his actions or lack thereof yet as a paying resident who has never been late with rent and has paid every month prior to the 1st and in full, I cannot have fully and properly function amenities as part of my rent? Who's to be held accountable in that regard? I would strongly urge anyone considering living here to be very cautious and ask tons of questions prior to signing any lease. Unfortunately we have already renewed, but I can assure you in the future should Nick still be around we will not be here.