We just used key point for a refinance. John Souza is an absolute rock star. Professional,…read morestraighforward, knowledgeable. I'd follow him Anywhere. Unlimited stars for key point and John Souza. I'm

My aunt received a debit card from KP, but she never signed up for one. We called to inquire and…read morethey said they couldn't locate her in the system. However, they did find another person with the same first and last name with different address and different SNN. They said they will investigate. We followed up several times but each time they could not locate the case# or there's no trail of the audit. So unprofessional and seems like something shady is happening in the background.

i've been with provident for for over fifteen years and i can't imagine banking anywhere else. i'm…read morealways treated with kindness and dignity, more so than at any for-profit bank this location also has great taste in music if you're genx!

PROVIDENT CREDIT UNION on Cottle Road. The Credit Union Manager at this site has to be one of the…read moreGR-R-REATIST Human Being on the planet. She is of course Linda Dinh. She has assisted me on several occasions with positive results.

I've been using this location for at least 10-15 years but I wish I had a better choice. Do select…read morea different BofA location as this corner does not have the customer access . There are a handful of parking spots under building but they all seem to be taken even when the bank is empty. I'm never comfortable using the outdoor ATMs with all the homeless nearby. National call center support is friendly but be prepared to wait even if you are a "preferred" customer . I think I waited 40 minutes and did not get any assistance today. Counter and Desk Loan Staff is always quite friendly. Good luck getting into your safe deposit box during Covid as it's a two day wait just to get someone to call you to make an appointment.

So disappointed with their services. The customer service rep told me that I have to upgrade my…read morebank account in order to use my debit card. A new debit card was issued to me at this bank and the customer service rep helped me with my check deposit using that new debit card. In fact, she opened another new saving account for me and transferred all my saving to that new account without letting me know. Also, she took my previous debit card. I wonder if this is a fraud? How could a bank closes the account owner's saving account and transfers all the money in that saving account to a new a account without letting the account owner knows? After this incident, I called Bank of America, none of the customer service rep can help me. No one can really tell me where my saving is being transferred and where my check is deposited. The only thing they told me is "WAIT".

Access to the ATMs. Most Chase banks allow you to go inside the branch to the ATMs. This one does…read morenot. Making us wait in lines when you have two other ATMs is ridiculous.

most chase branches have a Good customer service ,but this branch is closed to my residence,…read moreso I frequently do business here, everyone its being very nice even the security officer at the door its friendly, thank you so much,

I've been banking with PremierOne on Via Del Oro for several years now and the customer service…read morehere has always been exceptional. As a young person, anything related to money and financial planning has always been intimidating to me but PremierOne has educated me on all things money and finance. PremierOne helped buy out my lease from Honda and helped me to finally purchase my car! I would especially like to shine some light on Horacio who I've known since he was a teller and is now a member service officer, he's helped me secure personal loans that have helped with everything from veterinary bills to small business purchases. Horacio has always delivered incredible customer service, helped me make financial decisions, and has educated me on PremierOne's many financial products. If you're trying to move away from the big 4 banks, please consider a more local institution like PremierOne!

I have been a loyal customer of Premier One Credit Union for over seven years, and I am extremely…read moredisappointed with the customer service I received recently. I spoke with a customer service representative who said they would transfer me to a manager for further assistance. After speaking with both the representative and the manager, neither of them were able to help me with my issue at all. There was no solution offered, no flexibility, and no effort to support a long-term customer. For a credit union that has been in business for years and makes millions of dollars in fees, the lack of care and support was shocking. Being treated this way after more than a decade of loyalty felt downgrading and dismissive. Customer service should value long-term members, not make them feel like they don't matter. Unfortunately, this experience showed me that loyalty does not seem to count here. Very poor service, and I expected much better.

I want to said a big thanks to Juan for helping me with a cashier check, I came 11:59 and they was…read moreclose but he kindly help me with this, it was importante for my rent and he understands!!! Thanks so much Juan!!!!

2 tellers for a long line outside the door... I feel they should have more tellers especially on a…read moreSaturday morning when everyone trying to get there needs met at the bank !!!!!! I waited in the line only to get cussed at by another customer who was making a scene ugh I won't come back here I don't like the vibe

I'm not a member of Provident Credit Union. However, I had the most efficient, positive, and smooth…read moretransaction selling my vehicle with a seller who banks at PCU. We met up at this particular location and I don't think I've ever had a more pleasant experience at a credit union, specifically because of Nancy. She was so kind, helpful, and skilled and made the transaction between me and the seller easy peasy. I highly recommend this branch because of Nancy and I hope she gets all the recognition and praise in the world. Also, this particular PCU was tucked in a very peaceful plaza that felt safe (and had ample parking spaces). There was a security guard in the parking lot ensuring there wasn't any shenanigans/funky business taking place. Kudos to this Provident Credit Union and cheers to Nancy!

I would like to express my sincere appreciation and commendation for the excellent service provided…read moreby your bank officer, Jenny Hsieh. She has consistently demonstrated outstanding professionalism, dedication, and efficiency in assisting me. What impressed me most is her timely response and willingness to help whenever needed. She always handles matters promptly and ensures that issues are resolved smoothly and efficiently. Her positive attitude, attentiveness, and commitment to providing exceptional customer service truly made a difference in my banking experience. Employees like her reflect positively on your bank and deserve recognition for their efforts. Please convey my heartfelt appreciation and thanks to her for her wonderful service. I truly value her support and assistance.

This is my first time I came here . Everyone is so friendly…read moreand helpful! They're do everything quickly and well ! When you saw happy people , you will feel happy too ! Thanks full !

Not sure why Chase Banks typically aren't as busy as other banks but I'm not complaining. The lack…read moreof foot traffic is one of the many reasons as to why I enjoy banking with CB so much. I made the short drive out to this particular bank so I could get in a quick transaction. There are 2 atm machines outside and one inside [which allows you to withdraw more money than the 2 located outside]. Service was prompt and friendly. The teller executed my request flawlessly and I was on my way before I knew it. Another 5 star Chase location, I'm a fan!! FYI: This building in not located inside of the Hacienda Gardens Shopping Center. The bank in its own area with its own lot, neighboring the shopping area.

Always seems to be short staffed waited an hour for a simple cash withdraw. More people came in…read moreline got longer., one of two tellers puts up a sign at 10:40AM that says "next teller" and leaves. So much for customer service. They always say people called in sick. Not buying it, not every time I come in different days, same thing gotta wait a long time. I don't a "greeter who can't do anything to really help me..

If there was a contest between the bank employees about who can "not make eye contact with the…read morecustomer" this branch would surely win the prize. I was there for a business deposit - the one business teller was assisting a lady who had "a lot" of deposits, etc. So, you have to rule him out. He was working. There were two people at the counter next to him, a male, and a female. They completely avoided eye contact for five minutes. Then, finally, the female teller said, "we will be right with you...." - that was a lie. She walked away - and disappeared, never to return. Then - three more bank employees go to the teller section, and I was feeling optomistic. Yet, no one made eye contact - they hovered amongst themselves for a little while, then left. By this time - the individual line is starting to fill up - we are talking five or six people deep. Finally - the original male teller looks up - and then looks away from me, and asks the person in the individual line if they are ready? I was like, "Are you serious? I've been standing here for close to 15 minutes!" He looked at me like I was from another world. The person at the front of the individual line even said, "He was here first!" - So, then the male teller finally looked at me - and assisted me in making a deposit for a non-profit I volunteer for. I will not say his name, but, it starts with an R and ends with a N. To you I say, "Dude - be a human!" This isn't the first time things like this have happened at this branch, but it was definitely one of the worst ones. B of A is NOT what it once was....

Service is bad , we was wearing for almost 1 hour and the manager was trining Someone and instead…read moreof open one more window she was giving a bad attitude to all customers, never coming back to this location, Everyone needs a good customer service trining I give them 1 star because no option to give them 0.5 , Anyway the security is a good man , he was trying to cover all the issues coming from the manager or cashier

The customer here r so impolite, they don't wait in lane at all, I was in middle of a meeting with…read moreone of the bank, and from no where a customer walk In the office and start bother us, ask if he can get help using Spanish, and this not just happened one time, it's like every time!! People should learn some respect!!!