I had the pleasure working with Celsa Ocampo at this branch and I couldn't be more honored and…read morethankful to have had discussed my financial needs with her. She was attentive, informative, and had such warm approach I had came in for a personal loan to consolidate my debts and Celsa explained the rates very well and was able to calculate the monthly payments pretty fast and efficiently Everything has been handled in a timely manner bc of Celsa's compliance. I also love her office with her LEGO's it shows so much personality! I will definitely be recommending this branch and Celsa to my friends and family to help with their financial needs My experience here was outstanding!

This is my first time opening an account with KeyPoint and the process exceeded my expectations!…read moreStaff was sincere and so nice and they did everything in their power to make sure my account(s) were open easily and flawlessly. The banker who helped me was Destiny Rios and I can already sense a lifelong relationship brewing. I was very happy with the service, care and attention. Will definitely will be banking with them long term!

i've been with provident for for over fifteen years and i can't imagine banking anywhere else. i'm…read morealways treated with kindness and dignity, more so than at any for-profit bank this location also has great taste in music if you're genx!

I applied for a membership, and no one called me back, email them and left several messages on the…read moregeneral mailbox. My application was cancelled with no attempt to contact the customer. Decided to take my business elsewhere. Don't recommend at all.

I've been using this location for at least 10-15 years but I wish I had a better choice. Do select…read morea different BofA location as this corner does not have the customer access . There are a handful of parking spots under building but they all seem to be taken even when the bank is empty. I'm never comfortable using the outdoor ATMs with all the homeless nearby. National call center support is friendly but be prepared to wait even if you are a "preferred" customer . I think I waited 40 minutes and did not get any assistance today. Counter and Desk Loan Staff is always quite friendly. Good luck getting into your safe deposit box during Covid as it's a two day wait just to get someone to call you to make an appointment.

So disappointed with their services. The customer service rep told me that I have to upgrade my…read morebank account in order to use my debit card. A new debit card was issued to me at this bank and the customer service rep helped me with my check deposit using that new debit card. In fact, she opened another new saving account for me and transferred all my saving to that new account without letting me know. Also, she took my previous debit card. I wonder if this is a fraud? How could a bank closes the account owner's saving account and transfers all the money in that saving account to a new a account without letting the account owner knows? After this incident, I called Bank of America, none of the customer service rep can help me. No one can really tell me where my saving is being transferred and where my check is deposited. The only thing they told me is "WAIT".

Access to the ATMs. Most Chase banks allow you to go inside the branch to the ATMs. This one does…read morenot. Making us wait in lines when you have two other ATMs is ridiculous.

most chase branches have a Good customer service ,but this branch is closed to my residence,…read moreso I frequently do business here, everyone its being very nice even the security officer at the door its friendly, thank you so much,

I have been a loyal customer of Premier One Credit Union for over seven years, and I am extremely…read moredisappointed with the customer service I received recently. I spoke with a customer service representative who said they would transfer me to a manager for further assistance. After speaking with both the representative and the manager, neither of them were able to help me with my issue at all. There was no solution offered, no flexibility, and no effort to support a long-term customer. For a credit union that has been in business for years and makes millions of dollars in fees, the lack of care and support was shocking. Being treated this way after more than a decade of loyalty felt downgrading and dismissive. Customer service should value long-term members, not make them feel like they don't matter. Unfortunately, this experience showed me that loyalty does not seem to count here. Very poor service, and I expected much better.

Very easy to do business with I have been with them for decades. I highly recommend Premier Oneread more

I want to said a big thanks to Juan for helping me with a cashier check, I came 11:59 and they was…read moreclose but he kindly help me with this, it was importante for my rent and he understands!!! Thanks so much Juan!!!!

2 tellers for a long line outside the door... I feel they should have more tellers especially on a…read moreSaturday morning when everyone trying to get there needs met at the bank !!!!!! I waited in the line only to get cussed at by another customer who was making a scene ugh I won't come back here I don't like the vibe

Horrible customer service at their tellers and online. I went in to get a name change and the…read moreteller acted like I was committing fraud. I had to get the bank manager as he was too busy scrolling trying to figure out how to help me or not help me. Their Website is always having issues! Here's an updated example of how they prevent you from getting your own money as I linked another bank and did their verification and now they say I did not verify and they will claim it's your computer.

After contacting Provident again, the problem has been resolved. Thank you for a fair resolution to…read morethis matter. (Note: this has nothing to do with the North San Jose branch in particular.)

This is my first time I came here . Everyone is so friendly…read moreand helpful! They're do everything quickly and well ! When you saw happy people , you will feel happy too ! Thanks full !

Not sure why Chase Banks typically aren't as busy as other banks but I'm not complaining. The lack…read moreof foot traffic is one of the many reasons as to why I enjoy banking with CB so much. I made the short drive out to this particular bank so I could get in a quick transaction. There are 2 atm machines outside and one inside [which allows you to withdraw more money than the 2 located outside]. Service was prompt and friendly. The teller executed my request flawlessly and I was on my way before I knew it. Another 5 star Chase location, I'm a fan!! FYI: This building in not located inside of the Hacienda Gardens Shopping Center. The bank in its own area with its own lot, neighboring the shopping area.

If there was a contest between the bank employees about who can "not make eye contact with the…read morecustomer" this branch would surely win the prize. I was there for a business deposit - the one business teller was assisting a lady who had "a lot" of deposits, etc. So, you have to rule him out. He was working. There were two people at the counter next to him, a male, and a female. They completely avoided eye contact for five minutes. Then, finally, the female teller said, "we will be right with you...." - that was a lie. She walked away - and disappeared, never to return. Then - three more bank employees go to the teller section, and I was feeling optomistic. Yet, no one made eye contact - they hovered amongst themselves for a little while, then left. By this time - the individual line is starting to fill up - we are talking five or six people deep. Finally - the original male teller looks up - and then looks away from me, and asks the person in the individual line if they are ready? I was like, "Are you serious? I've been standing here for close to 15 minutes!" He looked at me like I was from another world. The person at the front of the individual line even said, "He was here first!" - So, then the male teller finally looked at me - and assisted me in making a deposit for a non-profit I volunteer for. I will not say his name, but, it starts with an R and ends with a N. To you I say, "Dude - be a human!" This isn't the first time things like this have happened at this branch, but it was definitely one of the worst ones. B of A is NOT what it once was....

My husband deposited his paycheck on Friday I called the customer service line to ask when the hold…read moreon check would be releases they notified me it would be released the next day . the next day we check out account and the deposit isn't there anymore . I called customer service again since the branch doesn't answer their calls . Customer Service says there's no record of a deposit . funny how the night before it was there now all of a sudden it's gone. Got a bit of run around waiting to hear back tomorrow . The manager also lied straight to my face about not being there during the transaction on Friday when she was. They wont check cameras because it wasn't a cash deposit. And they have to call the location that picked up deposits to have them look through each one . This is a joke. the teller and manager need to held responsible !!!!

Service is bad , we was wearing for almost 1 hour and the manager was trining Someone and instead…read moreof open one more window she was giving a bad attitude to all customers, never coming back to this location, Everyone needs a good customer service trining I give them 1 star because no option to give them 0.5 , Anyway the security is a good man , he was trying to cover all the issues coming from the manager or cashier

The customer here r so impolite, they don't wait in lane at all, I was in middle of a meeting with…read moreone of the bank, and from no where a customer walk In the office and start bother us, ask if he can get help using Spanish, and this not just happened one time, it's like every time!! People should learn some respect!!!