I would have to agree with most of the other negative reviews. While the nursing staff is great, very accommodating, professional, and friendly, the facility policies or protocols I feel are lacking. This location closes at 5 PM. Meaning that no one is upfront to open the door or answer phones. So if you're handicapped, and you park in front in handicapped parking, you still have to walk all the way around to the back of the building to get in. Same for when you leave. No one is available to use the code to unlock the front door where the handicap parking is, so you are left with having to go out the back and walk all the way around to the front. I feel this is a lawsuit waiting to happen if some disabled or handicapped person falls and breaks a hip.
There are two doctors that service the facility. But I'm not sure they are there every day. They definitely do not physically see a patient every single day. There is 1, yep just 1, NP there daily, but he does not have time to see every single patient. An awful lot is left up to the nurses and the CNA's, God bless them! Definitely understaffed but I was told they staff what the state requires so who knows. Maybe it's a Florida issue.
Also, because they technically close at 5 PM, no one is available to answer the phone after 5 PM. They actually leave that up to the nurses and the CNA's! As if they don't have enough to do already. They don't even have an answering service. The phone just rings and rings. God forbid there is an emergency.
As for the food, I know, it's a nursing home/rehab, and the food is pretty much horrible at all of these places. This one is particularly bad. For example, my mom got a grilled cheese, tomato soup, and french fries. The fries and soup were cold, and the grilled cheese was basically a piece of cold cheese between two pieces of very lightly toasted bread from a toaster. Not grilled. Again, it's a rehab so you're better off bringing food into your loved one. Just be sure to do it before 5 PM if you are disabled. Otherwise, by the time you walk around to the back of the building to get in, the food that you're bringing in for your loved one will probably be cold. You're better off not using the handicap, parking spaces and parking in the back if you can find parking, if not, just be careful not to fall.
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