If you care about your paperwork actually getting taken care of at all go somewhere else. Yes crystal was nice at first and so was everyone else, but everytime I wanted to get any sort of update I had to call them and check In. Never once did they call me with an update or just to let me know where things were at. I called serval times to make sure there was nothing else I needed to do. I called serval times to make sure everything was getting taken cared of. Everytime I did call I was just talked to on speaker phone in the office and it always seemed like crystal was all over the place and too busy to actually be focused on my case personally. Anyone else in the front office didn't seem to know what they were talking about. Even getting my reaffirmation agreement to them in the first place was a mess. I was told they didn't have it only to find out it was in Justin's email the whole time and crystal just wasn't told about it. After that I was reassured that it would get taken care of. My car loan did not get reaffirmed after me calling and making sure it was getting taken care of. I was told over and over again that they were taking care of it and everything was fine, that I was in good hands, that I had nothing to worry about. Only to find out after my bankruptcy was discharged that my car, my ONLY car that I was greatly concerned about was not reaffirmed and was discharged as well. When I called Avery law to figure out what had happened they said well we did our due dilengence and sent it in the mail we can't control if it mail makes it to the credit union and gets filed. Are you serious? Not apology nothing, just over and over again while raising her voice at me that it Isn't their fault and they can't control the mail. What the hell did I pay you $1700 for? They could of called to make sure the paperwork was filed and my case went the way it was supposed to but they did not. Or even just told me that I needed to call them to double check things that there was even the slightest chance that my car wouldn't get reaffirmed. My credit union said they never even received the reaffirmation agreement. So my car is no longer in a contract because Avery law didn't make sure it was reaffirmed or let me know to make sure. Now I would have to reopen my case and pay them even more money for their error or lack of professionalism in making sure their paperwork actually gets filed. Save yourself time and money. GO SOMEWHERE ELSE. Even if it's a smaller company maybe you will get taken care of better. To me this case changed my credit score and life situation for atleast the next 7 years, my credit score would of been higher right away having my car on it but to them I was just another case. I have to worry daily if my car is going to get taken because I no longer have a contract to back me up. All because this company did their "due diligence" and relies on the mail system to deliver their paperwork. Even though mailboxes get broken into and mail gets lost and mixed up daily. Also the only way I even found out that my car was discharged was because I ran a credit report and saw it. No one told me no one even called me to let me know that my bankruptcy was discharged. They are very unprofessional. I used the meridian office read more
