The ladies in the office have consistently been responsive to inquiries and requests. They are…read morefriendly and already knew my name on the first day to pick up our keys.

My lease started out awesome! They had the best office staff who were so accommodating and…read moreremembered their tenants by name. As of recently, it was bought by a new company with new staff and it has gone downhill extremely quick! The same month the new company took over, I was triple charged for my garage unit and now we are dealing with a trash issue. Apparently, it's been nearly a week since a trash service has emptied the dumpsters. It now looks disgusting! But yet, they're doing pool renovations?! There is an extreme lack of priorities and organization.

Kevin is a huge help. He is always friendly and ensures that any issues are taken care of.read more

I want to thank our former apartment complex for confirming that apartment living is not for us. We…read morerecently received our final balance from Reveal Lake Ridge Apartments (7402 Lake Ridge Pkwy, Grand Prairie, TX 75054), and I would not recommend this property. Our rent exceeded $2,200 per month once various added fees were included. For that price point, the experience did not come close to matching the "luxury living" image that is advertised. One big issue was noise. The walls are extremely thin, and we could hear nearly everything our neighbors did, which made it difficult to enjoy the apartment. While the amenities look nice on paper, they were often difficult to enjoy due to overcrowding and lack of upkeep by other residents. Maintenance was another major concern. Our air conditioner failed and began emitting smoke, filling the apartment. Maintenance "repaired" it twice by refilling refrigerant. I used to work in HVAC and since AC systems are closed systems, the repeated loss of refrigerant suggested a leak, which was not addressed until the third incident even after repeatedly explaining this, when the unit was finally replaced. We also submitted multiple maintenance requests for the key fob readers along the back walkway, which never functioned properly. Tickets were repeatedly marked as completed, yet the issue was never resolved--even on our final day. This raised safety concerns, as the doors could not be reliably secured. Cleanliness and security were ongoing problems. The parking lots frequently smelled of drugs, trash was often left around the property, and dog waste was common. Security measures felt ineffective: exterior gates frequently did not close, building entrance doors were tampered with, and my wife was harassed in the parking lot. When concerns were raised with the office, communication largely consisted of automated responses from their AI assistant stating the issue was being "escalated," without visible follow-up. The leasing office even went as far as to blame the residents. Finally, rule enforcement felt inconsistent and contradictory. Flyers outlining community rules did not match posted signage, and enforcement appeared selective. We observed certain residents receiving violation notices while others openly violated the same rules without consequence. We caught this red handed on our doorbell camera and it was reflective of rules only being enforced upon certain demographics. When this evidence was sent to the leasing office, they quickly tried to save face but it didn't last, they quickly returned to their preferred ways. (Those welcome mats/signs of those preferred demographics in building 3 are still there but hey, that's against the rules, right?) Overall, this property did not meet expectations for the price paid, and our experience left us disappointed.

I scheduled online for a tour. I showed up and was asked if I scheduled online. I replied yes. I…read morewas then informed that there were no units available, no units to show and that if I was truly interested I could pay $100 to get on a 6-9 month waiting list. Driving through it seemed like a nice property but the way the scheduling process was handled if there was availability I would not consider it. It's apparently a known issue that interested parties are scheduling online. There should be a phone call or an automated message on the site informing people before they try to schedule. I drove from Farmers Branch to view this property.

Horrible experience overall. RAM partnership has a "C" rating with the BBB.Don't believe the fake…read moresmiles on their faces in the front office. It's all about collecting as many application fees as they can, even if they know you will not qualify upfront. Beware! Don't lose your money on nonrefundable application fees! Just to be left hanging with no apartment and out of a chunk of money.

Shelby at Northside has been nothing but a great experience. The staff is amazing and the resident…read moreChef holds the best events. So close to to everything without hearing everything. Great place to live!

Grace the "manager" gives discounts behind corperates back. Lets tenants be late on rent…read more(favoritism) , doesn't charge them for having 3 animals, lets meth addicts have access to the building. Michael and jesse on the 3rd floor have payed rent late multiple times with no extra charge. I've begged her to reason with me. yet goes out the window to the point she asked if I was 16 y/o. Not sure what age has to do with someone that pays rent on time. Ive sent her multiple formal demand letters and she still refuses to acknowledge she put the safety of many tenants on the line to this day. I would love to speak with the CEO of American landmarks so we can resolve this issue. Efficiently. Or I want my money back for unfair treatment not just to me the whole apartment complex should get a "family discount" and no charge for pets!! Genuine clown Grace one day the lord will enlighten you.

I have enjoyed living here. Everyone is nice and most importantly, super helpful. Last week, I had…read morea dead battery in my car. I was only able to make it to the corner gas station at 287 and had to leave it there while I went to work, when I came back I mentioned it to our maintenance guy, Jose. I was just hoping he had some jumper cables or something He told me to give him a minute. about 10 minutes later, he picked me up in his car drove me to the gas station got my car started for me, and I was on my way. anytime I have needed help he's always been there at my door within a few minutes. I really appreciate him and the rest of the staff. This was my first experience living in an apartment complex so if I ever have to do it again, they're gonna have a lot to live up to. Jennifer

I rarely leave negative reviews, but I feel like other people deserve to know what they're getting…read moreinto. My air conditioner went out on July 25, and as of today it still has not been repaired. I've called the office multiple times, and every time I'm told they have no ETA for when it will be fixed. I even contacted the management company directly and never received a call back. The average temperature this past week has been around 103°F, and I have children living with me. Despite that, I've gotten absolutely no sense of urgency from management. Their only solution has been to provide a small portable air conditioner in one bedroom while the apartment reaches 86°F during the day. At those temperatures, the apartment is uncomfortable and, at times, nearly unlivable. I'm paying $1,600 a month in rent, yet I've had to spend three nights in a hotel just to escape the heat. Not once has management offered any assistance, compensation, rent credit, or even acknowledged the financial burden this has caused. The lack of communication and concern for residents is incredibly disappointing. Things break--I understand that. What I don't understand is the complete lack of accountability, communication, or urgency. No one can tell me when it will be fixed, and no one seems willing to take ownership of the situation. This property has changed management over the last few months, and unfortunately, the decline in service is obvious. I will not be renewing my lease, and I absolutely cannot recommend this apartment community to anyone. If you're looking for a place where management responds quickly to serious maintenance issues and values its residents, I strongly suggest looking elsewhere.

These apartments are amazing! They are completely remodeled and are gorgeous inside and ouread more

The units themselves are nice but the management is AWFUL! NO HOT WATER five times in the past few…read moremonth for DAYS at a time. The manager either doesn't care or is too cheap to fix it. It's like pulling teeth trying to get them to fix anything in the complex. They have been promising security cameras for over a year now, none have been installed. People continually leave the gates open which allows anyone off the streets in. The quality of residents has gone downhill. The laundry rooms are constantly covered in dog hair, dogs poop on your front door steps regularly. Save yourself the hassle and don't waste your

I just got accused of having not one but TWO DOGS in my apartment... and threatened to get charged…read morefor them. mind you, these dogs don't exist. I've never owned a dog in my life. Let that sink in. Being falsely accused like that isn't just annoying--it's straight disrespectful. It says more about the person throwing accusations than the person they're aimed at. I even offered to let her come check for herself, and suddenly the story changed real quick. Funny how that works. This has easily been the worst apartment experience I've ever had. Between people blasting music all night and management creating problems out of thin air, this place feels more like a headache than a home. And to Daisy--if making tenants feel small is the goal, congratulations. But maybe try facts next time instead of assumptions. Life gets a lot easier when you don't have to backpedal.

The problems started right away. On our move in date our apartment wasn't ready, and they had to…read moremove us into another vacant apartment that we hadn't planned on. After that, we had a mice infestation, (3-4 a day). We submitted several maintenance requests, to which they didn't respond to until we had to email them several times, as well as going to the office and talking to them in person. When we talked to them in person they told us the next time a mouse comes in to bring it down to the office and show them. (?) When maintenance finally arrived they scouted the place for entry points and offered to lay down traps but at that point we had already spent nearly $100 on traps and laid them ourselves. We had our shower faucet pop off and weren't able to turn off the water, our apartment was close to flooding and when we called the after hours emergency maintenance line nobody answered. We had to go knock on the maintenance man's door at 10 pm. (He wasn't home and we had to wait for him to get there and flush buckets of water down the toilet to avoid flooding) There have been several times my boyfriend went to talk to the office during open hours and the office was locked and he would have to wait for them to come unlock it. The gym door was locked and never able to get into. Our fridge constantly squeaked, toilet made a constant hissing sound, two of our stovetops didn't work from the first month we moved in. None of these problems were fixed even when we reached out to maintenance. Neighbors constantly blasting music so loud our walls would vibrate, my car got crashed into in the parking lot (it was parked in a spot) and there were no cameras so I now have a busted taillight. They never picked up the valet trash that we paid for. This is just a few of the multiple problems that we have had with these apartments. They're cheap and a decent price, but you get what you pay for.

Good for the first years in my final year just about my last 5 months a neighbor that lived…read moreupstairs and in front of me in the same building told me that they saw roaches, they were getting their apartment sprayed and just wanted to let me know. They also sprayed me and there was a note on my counter stating I'd been sprayed. That was done twice in early october. 2 weeks later I told management I noticed little, tiny roaches. On the counter and stove area. I got sprayed for like 4 weeks. I saw nothing, so I thought im good. The next thing I know they were running my kitchen! roaches, everywhere I'm losing it and expressing to the manger my anxiety about this but she simple stated I dontbhave experience with this I have to ask mantaince on monday. Its like thursday smh. I lost it. I could not sleep. I packed all my stuff up, put it in storage. It was just absolutely ridiculous. Every time I saw something out my side view my, I was jumping definitely felt unsafe, uncomfortable and not safe to put anything down. The property manager Nicole did not care. Before Carter left she was an awesome support for not just this issue but everything. Nicole told me she was not experienced with an infestation, and did not know what to do. So I suggested to her from googling it that you should look for the point of entry. Find out where department it started, your inspection law could tell you that and go from there. She didn't As manager or staff member at an apartment complex, it's essential to understand how to address infestations effectively, while also demonstrating empathy towards residents who express concern; instead of placing blame for not seeking pest control like wth! I didn't see any it was precautionary Idk it was a complex wide issue. No support to ensure a safe and comfortable living environment for everyone. I broke my lease because their acts were non concerning! I sent a email expressing my disappointment with how little they are doing to inform the complex existing and new tenants. That got bad!! Nicole stated the residents should stay up on pest control I was done she claimed to understand and let 3months early on 11/30/24 after they missed a exit walk through she scheduled on 11/25/24 Nicole said it was because thanksgiving was coming the staff forgot. I've just received that acknowlegement to vacate today with a 4k fee! Absolutely ridiculous. In addition to every review board and the news, Im now preparing to sue them in small claims court.

this community is beautiful it's nicely tucked away off 287. The apartment layout is super…read morespacious for the price. I am super excited to fish in the 3 ponds they have.