Always super friendly & helpful staff in the Aveda shop. I am a great fan of there products, which for me smell lovely.
There is always a little free sample of the herbal tea & currently you can choose between either a hand massage or neck & shoulder rub (approximately 5 mins)...I chose the later which was very relaxing. Worth having even if you don't intend to buy anything :)
Generally they don't do returns as there products are not securely sealed but thankfully they were happy to exchange the product that I bought in error.
The products are quite pricey but hopefully that reflects the quality of the ingredients. More often than not they will add 1-2 free samples into your bag along with your purchase. read more