Unprofessional, and immature. Go to Mickey if you want an extremely unpleasant experience with…read morecustomer service, or if you want to waste your energy, time, and money.
It's taken me some time to think out what I wanted to say, especially because of how aghast and upset I was by the way Mickey handled my situation. My sister and I went to get pierced by Mickey back in March. We got into her studio and immediately she started listing off all the latest piercing trends, told us about how she "knows" what people are getting nowadays before even considering to ask what we each individually wanted, were looking to get, or what we envisioned for our ears. I didn't want the "latest" trend, I already had something in mind-- but rather than hearing my opinion on what I wanted, she immediately made it about what she thought I would want. We were met with this "I know what I'm talking about and you don't" attitude from the get go, and I felt like my opinion, if voiced, would've been shut down. I also went in not entirely sure about the piercing I wanted-- I needed to look at the jewelry she had on display to make sure I saw something I liked-- so tell me why she went behind her desk and just started going on her ipad rather than guiding us and sharing insight.
We end up getting our piercings-- I got a lobe and my sister got a conch piercing. A few days later, and after talking to my friends about the price-- they all told me that I absolutely got up-charged (they've gotten pierced before for no more than $60). My sister and I's total was $475 with the $60 tip I gave her. So I discuss this over with my friends and my sister, and she looked up the brand of jewelry that Mickey pierced us with. My piece was $39.95, and my sister's piece was $40.84. How does that price on their website turn into $135 for each piece of jewelry?? Mickey charged us THREE times the price of the jewelry, absolutely insane.
So I write out a text about ten days after we get pierced, and ask for a partial refund. I would've understood if Mickey had charged one or two times the price of the jewelry, but going from a piece worth $40 to $135 is flat out taking advantage of your customers. In my text, I approached her with curiosity-- I asked what the her reasoning was for up-charging three times the price of the jewelry, I gave her the math, and explained why I was frustrated and told her that at the least, I needed a partial refund if she could not explain why she up-charged us so much. She didn't respond. The NEXT day, I happened to look at her Instagram story, and saw that she re-posted a reel of another piercer. As I'm listening to it, I realize that the piercer is talking about my text that I sent to Mickey the day prior, and he's using the EXACT language that I used within my text. So not only did Mickey just choose not to respond to my text, she went and had a piercer friend of hers post about my situation and talk about my text, on social media. In the video he talks about me somehow getting insider information on what the jewelry actually costs when they sell it to these piercers, but it is literally public information-- all you have to do is look up the brand and find the piece of jewelry you bought in order to find out that you got up-charged like hell by Mickey. It doesn't take much.
So you could only imagine how infuriated I am, and still am to this day, by the way Mickey handled this entire situation. The utter LACK of professionalism is absolutely appalling. The fact that you couldn't even respond to my text, but went and had your friend post a video talking about me and what I texted you, WORD for WORD is just unbelievable. Every one of these one star reviews are true, from her attitude to how she lacks professionalism, to how she responds to situations after scamming you, do not go and get pierced by Mickey.
(I'd be happy to share the video with anyone who wants to see!)