On Dec 29th 2020 I brought in my 2014 Dodge Ram sport for an oil change, tire rotation and check…read moreup, there's 31,500 km. I was charged for the tire rotation. My tires were not rotated, a week later my rear brakes had to be done as there was no brake pad left, stee rubbing on steel, brown metal brake rust all over my rims, very dangerous. If my tires were rotated like i requested the mechanic would have noticed and inspected and found that my brakes needed to be replaced immediately.

Amazing how bad the service here has become! If you drop your vehicle off for an appointment don't…read morebe surprised if it's still on the lot untouched 2 days later! I've heard a few stories but didn't believe it until I experienced it myself!!

Bad customer service at its lowest form at this dealership especially from Chris Feltham who should…read moreknow better. Disregard and not coming through on what is proposed is the hallmark of Chris Feltham. You go there at your own risk.

Went in with engine ticking noise that was not there when I bough the my 2019 sierra new and was…read moretold it was normal, went in again about it told it was normal, went in again about it told it was normal, went in again about it they said it might be the exhause should go get it check out somewhere else and come back if it's thr headers, went back again this time they check had 2 cracked headers they supposedly replaced them but I still had the noise 7k later my truck loosers a lifter and I am out of warrenty don't buy a vechial from this dealer and Def don't get it serviced here

I was a long way from home on an extended road trip when the left front wheel bearing on my Tacoma…read morestarted acting up. I went into the Toyota Plaza service department to have them look at it and, while it was in, do an oil change. I was ecstatic that they were able to get me right in and out that afternoon. I was so relieved that I wasn't stuck for days on end waiting to get in. Moreover, everyone was so friendly and helpful--from the service writer, to the tech, to the runners in the reception drive up area! While nobody's happy about unexpected vehicle repairs, they did everything possible to make it as bearable as possible!!

From the owner: automotive sales and serviceread more

I bought a demo vw way back when and it still had a cassette stero in it- I paid cash for the vw -…read moreand asked if they could install a cd stereo as part of the deal.NO was the answer- but we will for 300.00 more. say no more. wouldnt even meet me half way. Im sure there were a few CD stereos hanging around the garage would not of cost them anything. terrible service - after all the millions made. I went back a few more times for various minor issues - but never felt like the job was done ... in any case i stopped going there, just overall bad vibes.

I bought a used 2017 Golf from VW St. John's last summer (2023) from out of province and was not…read moreimpressed with them for a two reasons. The car had a broken muffler and the wheel covers did not fit and so they were attached to the steel wheels with electrical ties. The salesperson John Brown gave me his word that they would fix both of these things. The muffler fix lasted only a couple of hundred kilometers and they never resolved the issue with the wheel covers despite numerous requests. I will not do business with them again. I would advise anyone to steer clear of this dealership as they do not keep their promises.

Last week, I brought my car to Steele Honda for routine service. It was in great shape when I…read moredropped it off. While it was there, a staff member took it for a test drive and was involved in a serious accident. I wasn't there and wasn't driving. My car now has major damage, including airbag deployment, and it's sitting at a repair facility. I was told another driver may have caused the crash, and that everything is now going through insurance, but the result for me is the same my car isn't drivable. I work two jobs and have kids, so having a vehicle is essential. The dealership did give me a loaner at first, but I was required to return it on January 24 and was told it was only a "goodwill" gesture. My car is nowhere near being fixed, and I'm now completely without transportation. I don't have loss-of-use coverage, so there's no rental being provided while the insurance process plays out. I wasn't involved in the accident at all.I just came in for routine maintenance but I'm the one left dealing with the impact. I'm not trying to blame anyone. Accidents happen. But it's been incredibly stressful to be left without a car and with so much uncertainty after a simple service visit. I think other customers should be aware this can happen.

liars and scammers they didn't do anything they said when i bought a car from them they didn't even…read moreclean it the center console had a sticky goo in it and not even two months after i got the car i had to replace the intercooler and fuel pump

Extremely poor customer communication from Service Department. We had to transport a car from the…read moreWest Coast to the dealer for warranty work. All we were told by the dealership was that it was our responsibility to arrange, and pay, for transportation and if the repair was covered under warranty so too would be the transportation cost. So we did. Some 9 months later after enquiry further on the delay in reimbursement of the transport cost, we are told that it won't be reimbursed because we didn't call Roadside Assistance for them to organization to arrange transportation. And we can't call Roadside Assistance now because it is after the fact. Unbelievable service.

Awful service, little or no communication - take your car all day for a tire change and when you…read morecomplain they blame the customer. Regret buying a Mitsubishi - its noisy and poor design - thumbs down all around