Dr Scott showed me how my teeth can be improved and once I agreed to the terms my smile turned…read moreinto a million bucks over the process of a few years. Best investment I made back in 2017.

The medical staff are outstanding: patient, informative, and knowledgable. The office staff are…read morethe same, and are always welcoming and friendly. Would recommend this practice to anyone of my generation who is considering a "late-life" adjustment to your teeth.

Dr. Christy is the best in the area. She always lets you know in detail what she needs to do, she…read moregets your input and has such a clean facility! You will be in good hands!

The orthodontic treatment outcome for my daughter was okay, but unfortunately, our overall…read moreexperience with the office was very disappointing, particularly regarding billing transparency and communication during the final financial reconciliation. During treatment, I had to change insurance carriers because of an unexpected job change. During the final account reconciliation, I learned that the Delta Dental in-network adjustment had been removed, an administrative fee related to the new insurance filing had been included, and amounts associated with bracket repairs that had previously been waived had also been included in the account calculation. What was most frustrating to me was that I did not understand these financial adjustments at the time of the insurance change. I had prepaid my portion based on the original treatment arrangement, and I would have appreciated clearer communication about how the insurance change could affect the account and how the final insurance payments would be reconciled. I first raised questions about the account reconciliation in early June. After reviewing the written explanation, I still had questions and specifically requested an opportunity to discuss the account in person. I did not receive a response to that request, so I followed up by phone about a week later. I was told that Dr. Christy was busy, and I indicated that I would discuss the account at my daughter's final appointment. I also emailed the day before the appointment to let the office know that I hoped to review the account reconciliation. At the final appointment, I ultimately had an opportunity to speak with Dr. Christy about the account after waiting for more than an hour. I appreciate that she took the time to explain her reasoning, although I still do not agree with all of the financial adjustments. My main concern was not simply the dollar amount, but having a clear understanding of how the final insurance payments, adjustments, and credits were being reconciled. For prospective patients, I recommend asking detailed questions before starting treatment about what happens if your insurance changes, whether in-network adjustments can be removed after coverage terminates, whether administrative fees may apply, how previously waived charges are handled, and how excess insurance payments are reconciled. Overall, while my daughter's treatment outcome was as expected, I found the financial reconciliation process and communication frustrating and disappointing. Based on my overall experience, I would not recommend this office.

After nearly 2 years of treatment, we are extremely disappointed--not because the treatment result…read morewas bad, but because of how this practice treated us when we wanted to finish. Around 18-20 months in, an X-ray showed excellent progress. We were happy with the results and clearly told them we wanted to stop, understanding there might be a few minor imperfections remaining. Instead of respecting our decision, we were repeatedly pushed to continue. From March through August, every appointment became "next month will be the last." Yet every time, there was another reason to push it out. Then came the final straw. On the morning of our August appointment--which was supposed to be the final appointment--they called AGAIN asking to postpone us another month. When I refused, we were told we could come but should expect a very long wait. We arrived only 10-13 minutes late, prepared to wait, and were instead rudely told to leave because we were a "no-show " and the irony is that the office was visibly empty. We had to insist on speaking with management before they finally agreed to complete the treatment--after asking us to pay to finish off. After nearly two years of being reliable patients, never having payment issues, never creating appointment problems, and repeatedly accommodating their scheduling changes, this is how we were treated. We are extremely disappointed and would never recommend this practice. This experience taught us that a good treatment result is not enough. Respect, transparency, listening to patients, and respecting a family's time and decisions matter just as much. Sharing this so other families can make an informed decision before choosing a medical practice. Please do your research and choose carefully. Your time, money, and decisions deserve to be respected.

terrible experience!!! they have a bad attitude, rude, and are very disrespectful. asked a question…read moreand the women acts like you inconvenienced her just because you wanted to know further information. Why so much attitude? They provided no sunglasses to protect the eyes from high bright exam lights used, so my eyes were burning and are still irritated. if I could give zero stars I would.

Hi , normally don't leave reviews on personal businesses , but I feel like people should know what…read morethey're walking into before choosing this orthodontist. I've been a patient here for over a year, and while the care started off fine, things changed once I fell behind on payments. I still owe around $2,000, and instead of working with me or showing any understanding, the staff immediately turned me over to a third-party payment company and refused to help me with my braces or any issues I was having. Recently, my jaw started locking, cracking, and feeling tight after eating, and I called to ask for advice since I still have braces on. The response I got was completely unkind and dismissive. They made it clear they wouldn't even look at me because of the balance. I wasn't asking for a free service . I just needed help with pain that could be related to the treatment they started. It's disappointing and sad to see a place that works with people's health treat patients like numbers instead of humans. Dental and orthodontic work isn't cheap, and sometimes life happens but compassion doesn't cost a thing. I now have to find an orthodontist willing to help me . **btw they offered to remove the braces ( mind you they been popping off even when I was paying ) which should be noted.) I'm not from here so I lost my job and it to a FULL YEAR to get a job . I'm thankfully employed now and as I told her in email ( have receipt ) I said I now have a job can we work something out she said no . I asked to talk to TODD and she said no . Her name is Debra. She was nice at first but not really now . I'm in pain and honestly if I pay the third party .. I need to be serviced . I'm not giving free money . Yeah I have the braces but I haven't been serviced in a year I have insurance at that

Overall, the doctor is professional and skilled -- we've had a good experience with the treatments…read moreso far. However, I had a disappointing experience recently when my son went in to have his wire removed. It turned out to be the office's administrative week, and almost everyone was out except for one assistant. We ended up waiting about 40 minutes, and the appointment was rushed. The next morning, we had to wait another 30 minutes for the removable retainer, which caused us to shuffle our other plans. I understand that scheduling can be challenging, but it would have been very helpful if the office had informed us in advance that it was their administrative week and the doctor was not on site.

Dr Lemke and her office is truly great about everything, expertise, location, service, quality! I…read morehave been recommending her to friends ever since we started orthodontic treatment with her for my kids. Really like this office!

First of all, I want to say that the Dentist is very nice and we really liked her. And we chose…read morethis office because of the good reviews. But the office's shady billing practices leaves me very uncomfortable. My daughter had an expander placed and has only had 2 follow-up visits. When I checked my insurance, I found 13 claims submitted, with several for dates when my daughter wasn't even seen. I contacted my insurance, and they told me to file a complaint. Lemke initially told me I owed $800+. After I spoke to the insurance company, that amount dropped to $89, which they said was for X-rays my insurance didn't cover. However, my insurance told me Lemke never submitted a claim for those X-rays. Now they took out my daughter's expander and says she needs a retainer. My insurance says retainers are covered, but Lemke is telling me I need to pay cash upfront and submit the claim myself. What concerns me is that a parent could receive a large balance, assume it is correct, and pay it without realizing there may be discrepancies in the insurance claims. Please check your insurance claims and EOBs carefully if you're a patient there. Make sure the dates and services actually match what your child received. Based on my experience, I would not recommend Lemke Orthodontics and would strongly encourage other parents to carefully review their billing. I will be following up with an official complaint with the Texas state board, texas dental association and the attorney general's office.

Dr. Kanaan is the best and truly cares about his patients. He takes the extra time needed, you…read moredon't feel like you are in an assembly line like in most places. I just finished my braces and he's still working with me to get them just right! I will be taking my son in the next month to get his braces with him as well! I highly recommend iSmile specialist.

Got my teeth cleaned. Asked for a referral for TMJ dentist who was a jerk never gave one just told…read morethe hygienist to send me to medical center. Dentist laughed about my cavity total azz.

The dental hygienist, Danny I think his name is, did an excellent job! Took gental care, while…read morefully removing plaque and other residue from my teeth. Very professional dental office.

I had my teeth cleaned today at Sapphire Family Dentistry in Richmond, and Johnny did an amazing…read morejob. He is by far the best dental hygienist I've had in all the years I've been coming here. The entire office is always clean, and everyone is friendly and welcoming. I highly recommend this dental office.

We took our 12 year old to get an ortho consult. The staff took x-rays and pictures and we saw Dr…read more Halford for less than 5 minutes, who never even looked inside my son's mouth. They then presented a corrective plan that included invisaline for almost $7000. My father in law, who is a dentist and does invisaline (he did invsaline on me years ago), advised us against invisiline on our son, so we questioned this recommendation by Dr Halford and said we prefer tradional braces. Dr Halford dismissed this and gave us some salesmen speech about more advanced technology and they only do invisaline. Having done invisaline myself for 2 years it is not the technology that makes it ineffectual with children, but a lack of discipline to keep removable aligners in thier mouths when the they hurt or to brush thier teeth before putting aligners back in. We were put aback that they would advocate and try to sell us with misleading and unrealistic info on a treatment plan we already said we didn't want (seriously if we were going to do invisaline we would do it for free with my father not pay this hack $7k). He also proceeded to say that he only sees patients with invisaline every 15 to 18 weeks but prefers having pictures sent in weekly. This borders on teledentristry, which is illegal in the state of Texas. My father states he sees patients every 4-6 weeks, which is standard from other dentists we have talked to. When we asked if they did braces at all, they replied we start off all patients on invisaline and if it doesn't work or there is inauffient progress then they start traditional braces. This raised all kinds of red flags, because invisaline is supposed to be able to fix any smile. Then it clicked this is thier hustle they sell the more expensive invisaline even if they know it might ineffectual only to later swap to braces (which isn't included in the original quote) for more money. So these ppl are unethical hacks, who did not do thier due diligence in the consultation and from what it sounds like they don't do it either once treatment has begun. They did not give us the impression that they are interested in helping my son, but only see him as $$$. In the end, we got multiple ortho estimates and Dr. Halford is the only one that recommended invisaline. All the others corroborated my father who said he is too young for invisaline to be effective. All the others recommended trad. Braces. Also Dr. Halford's "more efficient and better" treatment plan was the most expensive option by more that $1500 and longer than traditional braces. Avoid these guys they are like snakeoil salesmen who are looking to take you for as much as they can.

I had a very bad experience with Dr. Halford. This doctor will take advantage of you. After he…read moremade a terrible mistake with my ortho procedure that caused me severe discomfort and pain that also damaged my TMJ. He asked me to come in to try to fix the problem. Then to fix HIS mistake, he asked me to pay for the procedure which was a couple thousand dollars. Dr. Halford only goal is to make money off of you. He is a cold and callous doctor. His staff started out being nice but my last couple of visits before completely stopping to see Dr. Halford they were disgustingly rude. One of them sneered at me every time she saw me. This only shows that they are fake and completely unsympathetic towards patients.

Amazing & professional team at this office. Thank you for not treating us a number & so gentle for…read moreour daughter.

I have been going to Dr. Tan for almost 2 years now for my braces and her whole entire staff…read moreincluding Dr. Tan, and her assistant Wendy to the best receptionist Michelle they are all so sweet, very good and fast. I totally recommend anyone and their kids to come to this office. The atmosphere walking into her office is so positive. Thank you Dr. Tan and team!

Very friendly staff and professional.Dr Gee was very nice and explained the procedure very well.read more

I probably wouldnt go back to this ortho. To start with, note that they have two office locations…read more Jones Rd and Sugarland. They alternate days between the two. So, if you have problems that cant wait, hopefully you'll have a problem on the day they are closer to you. (Note that they dont share records b/w the locations either so if you call the other office they wont know anything.) They dont use email. There are a lot of people moving through his office. Sometimes I get the feeling im a number rather a patient. I rarely see the Doc, its mostly his assistants doing the work and the assistants catching problems / making comments. The offices are nice, clean, the assistants are great and he did finance. Doc is a nice guy but I think he should spend more time with his patients. Finance was helpful, he didnt require it all up front like other locations tried with me.