This company is the most unorganized group I have ever worked with. From the start, their client portal didn't work. I repeatedly tried to add a card on file and update my billing information, but it would never update. I repeatedly told my sales contact and his boss that I could not update my info. They said they would get their IT department to look into it, but I never heard back from them, and they never fixed the problem. Then I started getting nasty emails stating that I had a past-due invoice. I'm like, "Are you friggin kidding me? I can't update my card in your portal to friggin pay you!" So then they have their accounting lady call me, and I pay over the phone. After paying, they still could not add my card to my account, and I had had enough. I told them that I was canceling my service as they were not holding up their end of the bargain. I think this is why they try to lock you into a year deal. It's just a scam to try and strong arm you into paying for their shitty service. Now, it has been months since I canceled, and even have an email from one of the managers, telling me my service had been canceled. I am about to sue these people for harassment. DO NOT SIGN UP WITH THIS COMPANY! You have been warned. read more

Don't contact this company under any circumstances unless you want to be spammed with calls and emails forever. I have told them so many times not to call me, I keep blocking their phone numbers, and they continue to call from different phone numbers. I will probably file a report with the FCC and BBB because of the continued harassment. Also, read their company reviews before you consider their services. Very bad company. read more

I was able to call Avalara and get someone to create an "expedited" ticket for me. Agent was nice and apologized. For 10 days I heard nothing and today I got a short email saying: "Thank you for your patience while our team reviewed your request. Unfortunately, they have advised that there isn't a way to cancel the e-deliveries. We understand this may be disappointing and we sincerely apologize for any additional work this may cause you. We sincerely apologize for the inconvenience." I am now going to go spend the day with as many of my employees as I can gather to go one-by-one through our tens of thousands of tax payees to remove their email addresses so that they don't get re-emailed from Avalara. This is not a serious company, DO NOT USE. read more

Awful service. I am having sales in other states and my CPA referred me to Avalara. They spoke a bunch of bullshit and none of them really answered my question. In short, either use the service for almost $3000 per state or leave it. Shit platform. read more

I cannot recommend Avalara to anyone. If you are considering using their services, please read this review carefully to avoid the nightmare my small business has endured. Avalara provides sales tax compliance software--an essential, time-sensitive service for any business. In 2021, we upgraded to Shopify Plus specifically to use Avalara's Avatax at the recommendation of our CPA. This program promised unlimited transactions for $250/month. Now, Avalara claims this is false, asserting they can charge us per API call. They are changing their billing model midstream, despite having sold us something entirely different. Recently, they emailed us about discontinuing this program in April 2025, but they've already been finding ways to shirk their obligations for over a year. In 2021, Avalara also sold us a Netsuite license, claiming it was necessary to capture wholesale transactions on sales tax reports. We explicitly explained that Shopify orders were imported into Netsuite, but no tax transactions were needed for these orders--only our wholesale orders in Netsuite required reporting. Avalara assured us this was fine. We even paid for custom programming to ensure this integration only triggered actions for our 6-12 monthly wholesale orders. However, it turns out Avalara requires access to all Netsuite records if their software is installed, resulting in charges every time we edit, update, or change a record. This makes the setup they sold us impossible and has led to massive overbilling. Now, Avalara is trying to charge us over $8,000/year for tax compliance in just four states--16 to 53 times more than the tax liability we owe. This staggering overbilling stems from hidden fees, deceptive billing practices, and a shift to charging for every API call without properly disclosing this upfront. Despite notifying them multiple times, they continue to auto-bill our credit card without permission. Customer service is abysmal. We've spent over a year emailing Avalara to resolve billing issues caused by their software and have been ignored for months on end. When they do respond, their replies fail to address the substance of our concerns. Recently, they outsourced customer support to a team in India, further worsening communication. This team has admitted they lack the knowledge to resolve detailed technical issues, yet they act as though they are experts. In July 2023, we disabled the Netsuite license following Avalara's instructions. Despite this, API transactions are still being generated, leading to additional charges. We've repeatedly requested to cancel the Netsuite license entirely but cannot get a response. This month alone, Avalara has billed us $1,477.69 in ridiculous charges. We've documented our issues extensively, sent detailed timelines of Avalara's lack of responses, and asked for help over and over. Instead of addressing their failures, Avalara continues to ignore us, delay, or issue vague acknowledgments without solutions. This company has caused me nothing but pain, frustration, and financial harm. They market themselves as a solution for small businesses but have acted in bad faith at every step. Their pricing is extortionate--far exceeding the value they provide--and they've demonstrated no accountability for their errors. At this point, I believe their practices verge on fraudulent. To add insult to injury, Avalara recently suggested I hire an attorney to escalate my issues further. No small business owner should have to endure this level of mistreatment. Avoid Avalara at all costs. Their billing practices are opaque and predatory, and their customer service is nonexistent in my opinion. This company is a disaster & companies who treat customers like this deserve to go out of business in my opinion. If you value transparency, accountability, or fair pricing, I would not trust Avalara with your tax compliance needs. read more

Horrible employees, horrible service, horrible value for the dollar. Predatory business practices. They lie, mislead, and use any tactic to trap you in the contract. avoid at all costs! There are many significantly less expensive and better option s out there. read more

Should've trusted the one star reviews. Very unimpressed with the company-- they were GREAT at selling the product, we signed on the dotted line. Now none of it works like we were told, it's going to be tens of thousands of dollars to get it to work, AND I can't get ahold of anyone at the company. Thoroughly disappointed. read more

This company is very difficult to work with. The customer service is in India, they do not always understand the questions being asked due to language barrier. Definitely cost savings, but you need to know how sales and use taxes work, because they take no responsibility when things go wrong. Watch your contracts!!!!! Make sure you understand how they calculate your annual bill. They are sneaky and the prices keep going up! read more

Avalara for short term rentals tax submissions (3 different markets) has been really terrible. I had high hopes but they have essentially just taken an already annoying process (licensing and tax remittance processes) and made it 3X more complicated and time-consuming. Will be cancelling. read more

Warning! Avalara T&C's do not include a customer early termination or "buyout" clauses. Contracts automatically renew annually. We sold our business 1 1/2 months after the annual renewal, contacted Avalara. Customer support was very slow to respond. When they did, they explained we can cancel anytime but must continue paying. We sold our business on Feb 1st. Today is June 15th. Still receiving monthly Billings. I've asked Avalara to work with us to buy out our contract early as we are ready to conclude all our affairs and close out the company with CPA and legal. Avalara hasn't responded to multiple emails for more than a month now. Our next steps will be an official letter sent to their legal department and/or Code of Conduct hotline. read more

Please beware. Like most reviews, I will submit that Avalara AvaTax features a buggy web interface, unacceptable customer service, poor business practices, and support staff issues. I realize this is a vague review, but the details surrounding this brief description would involve more time to describe than the 6 weeks we've waited on a resolution for our AvaTax account. read more

I use less that a dozen transactions a year. They were charging me $118 a year for three years. This year the fee jumped to $1100, auto billed. I tried to correct the issue, but there was no discussion. they recommended I cancel. I did, but they will not refund the money. Do NOT use Avalara. Their service is fine, but the terms will get you badly in the end. read more

If I could give them a -5 I would. They were on the ball and were very responsive when they wanted to onboard our business. Since the summer it has been nothing but one thing after the other. Whoever does their accounts receivable is awful. I paid my invoice as soon as I got it, they claimed they never got it. Sent proof, tehy say they did not get it. The same thing happened with the last invoice they sent. I paid it, I have an image of the cancelled check and they have the gall to send me a pay link because the payment "failed". Really?? I have a copy of the cancelled check. Last straw came this Monday. I asked when the sales tax amount was going to be withdrawn from my account so that I could make sure and move $ to the account on file. Response was between the 22nd and 30th of the month and guess what?? It was taken TODAY. Their customer service is awful and communication is even worse. I cannot wait for my contract to expire. read more

This company is terrible. There prices are 4x those of others and their customer service is awful.

They didn't set up my account properly. they made an early payment to the CA Tax for no reason, and didn't file anything while doing so. then, they didn't file my tax on time, and I received a notice of delinquency. the worst is I gave them 3 weeks to fix the issue, and they didn't do anything except finding excuses, and telling me about "' backfiring" . I fixed the issue myself in 5 mins calling the CA Tax department. in the meantime, they were never answering any email, they didn't seem to care about my issue, or lose me as a client. Horrible- DO NOT USE !!! read more

What an absolute nightmare. I don't know what is going on with their customer service but it is the most unreliable assistance I have ever gotten. I had an account review set up for prior to my renewal, my account rep didn't show up... I even got an email reminding me of my appointment. I emailed to try and get my transactions lowered (very expensive) and no one got back to me until after I was charged over $3,000. That was in JULY... I have since been in contact with them and virtually said you are locked in one you pay with no refunds. I am livid and they were supposed to get back to me after speaking to a manager 3 weeks ago. Still have not resolved this in any way whatsoever, I'm pissed and I want my money back immediately. What a terrible experience. read more

Have not been able to get through the onboarding process and the "onboarding specialist" and account manager won't respond to emails. Has anyone heard of a class action lawsuit we can possibly join? They have been collecting our money and providing nothing in return for some time. They are really good at billing. Delivering service? Well, we are still at zero for over a year, so, no. read more

Fellow Business Owners... do yourself a favor and avoid @avalara - use a competitor! @avalara rips you off at every turn!!! Our software integration caused double entry. After we got it resolved, Avalara charged us $30,000 for the duplicate transactions! Stay away from Avalara. Use a competitor! read more

The integration was difficult with the technician being ignorant of the product configuration we needed for eComm and the required state filings. I had to do it myself which was frustrating. Once it was set up it ran well until the extractor was disconnected during to some integration issue with Shopify. That's when things got bad. I had to reconnect the app and I was told that the data was flowing properly. The reconnection created new connections to shopify stores that did not connect to the existing reporting. Avalara was no help with the reconnection nor the backfiling. I call it a disaster. I canceled and they immediately charged me for future services that have not been rendered. Not an experience I recommend. Now I'll try and get refunded from Avalara and pay late filing fees and penalties. read more

Terrible company--beware and stay away. While the software may be functional, they charge an outrageous amount for their poor service. Everything takes far too long to resolve, and the service is vastly overpriced for what you receive. If you enjoy paying luxury prices for low-quality service and occasionally incorrect advice, then this is the company for you. read more

I've been using Avalara for two years paying more than $300/month for 4 monthly and 4 annual returns and to track nexus for states I might need to add to the list. This year, they alerted me I got nexus in Florida... *months* after the filing deadline. They will not cover the $50 penalty for a late filing. Also last Month, the software just stopped syncing to QB. Took multiple emails to get tech support scheduled and they couldn't find an issue. I had to manually enter all invoices to meet the filing deadline. Again, no refund was considered. Customer service is terrible and it is really expensive for the service provided. I will NOT be renewing. read more

I wish there was something less then 1 star. We have paid these people thousands of dollars every year. The worst customer service I have every experienced with any company. They will hang up on you and kick around your issues, and then when you finally get someone they will make you repeat information you have already given them many times. Then they will charge you outrageous amounts on top of what you are already paying to help solve an issue. Complete corruption with what happened with the Wayfair bs South Dakota Decision. The states with local jurisdictions are impossible to file with manually and they know it. States keep changing their filing frequency to smaller intervals. They expect us to file 50 returns per a month? Doing our corporate taxes is easier then filing with one state with local jurisdictions. Makes you wonder how connected the people that came up with this are with keeping the sales taxes complicated. I bet their hanging out together on some yacht as I write this review. If people are wondering what's behind inflation its companies like this, all the extra time and cost of things like this passes down to the consumer, not just the sales tax they are paying upfront. Horrible Corrupt Supreme Court. Horrible Company. No one looking out for small businesses. Supreme Court needs Reform, companies like this shouldn't even exist honestly, just simplify the sales tax, make it uniform, etc. any idiot could come up with a better plan than this. read more

Horrible Customer Service Negligent Tax Advise This company markets themselves as a service to make paying sales tax in multiple jurisdictions as "easy" "Avalara Returns Simplify returns preparation and filing while following requirements for each jurisdiction Submit returns to the right places at the right times with an automated filing calendar" AFTER 3 years of using them, we are finding out from multiple jurisdictions that AVALARA has been filing our taxes incorrectly - wrong tax amounts, incorrect rate, even to the wrong tax entities. It is a complete nightmare that we have been paying exorbitant rates to AVALARA with the promise that they would be the experts so we did not have to be. When brought to Avalara's attention, they informed us that is it our duty to make sure we have enrolled with the correct tax entities, etc. They take no responsibility for any of their errors and just try to upsale you to handle any issues, despite charging you 2500 a year for "professional services." The account manager they assign you is just a sales person and offers no assistance with resolution of issues. Utterly shameful behavior. read more

Hands down the worst company I have ever worked with. As soon as you sign the contract and start paying you will never hear from your contacts again. They will ignore any email you send them that isn't about adding a service. Their support does not read your questions/issues. I swear they have a team of maybe 4 people who barely understand English as their support team. They say you will get a response within 24 hours yet I have never gotten a response faster than 3-4 days. I messaged them about an issue with an annual filing, very clearly stating the issue is annual and even attached the state correspondence, they reply after 3 days with "We can't do monthly filing for that state." Every single issue I have opened takes weeks to resolve because I have to send at least 4 messages repeating myself because they never actually respond to the issue I bring up. Its shocking how terrible the support is for this company. Even the product itself will randomly add sales tax to states where it is not supposed to and when you ask what happened they will just keep repeating "it will not happen again" until it does and then again "o no this will not happen again!" If you have literally any other option go with that, they have been an absolute nightmare to work with. read more

It looks like most of the recent reviews echo our businesses experience with this company. "Fradulent" upgrade due to a "mistake" which they admitted in writing resulted in charges in excess of $13,000 when our yearly service is about $2,000. Signed a contract term extension at that rate because it also promised the ~$10,000 refund, despite desperately wanting to get away from them. That was obviously a mistake as now like others have reported, if we even get an answer its just the run around. No way to contact anyone with any authority, no answer from support tickets or supposed "account reps" bounced our account between multiple reps. I would avoid this vendor if at all possible. read more

This is the worst customer service i have ever dealt with. Similar to many reviews, the customer service is very poor. The portal is terrible and I am unable to pay my bill due to processing errors. The software was sold to me as automating my sales tax collection process and every day I learn more and more that is nothing to do with automation and all inputting on my end. It is automatic for them because i am doing it, but not for the customer who is spending a ton of money on your software. I find it subpar at best. I was also told that I need to go into each of my 200+ items and add a tax code. I don't get why in the year 2024 I cannot connect your plug-in and have automatic solution pop-up - I have been filing my Florida State sales tax for six years and now from my perspective, it is costing me $300 a month to file it. I do not need to spend that money. It could be used elsewhere for my very small business. I asked to cancel and was sent a very unclear form. Yet another barrier. I want out of this nightmare of a contract. Small Business in Orlando, FL I would stay clear of this company read more

We used it to file Sales Tax quarterly reports. It was good while it was working, but if you have a glitch and need to speak with a human being, forget it. I'm talking months to resolve an issue (which was never resolved). They just keep responding to you with a pre-formed generic email. You can't even dispute your invoice. They just ignore you or send you another generic email. No human interaction to explain or get answers. The only time I had a human being to discuss is when they were first onboarding me and trying to get my business. I will not use anymore. Looking for other options. They need to fix it or get out of the business. And they are now partnered up with Shopify - it's a joke.. read more

THIS IS THE WORST COMPANY I'VE EVER USED! I closed my business down at the beginning of the year - I used avatax on my bigcommerce store and it was FREE when I installed it. Come to find out they got rid of that and auto upgraded my account to an $897 plan despite my business being closed. I never authorized being upgraded. and now i've been trying to get a refund as I reached out within 3 days of the charge going through and they are telling me they can't give me a refund. So they're keeping $897 of my money and providing 0 service to me. Oh not to mention, it took 10+ days to get a reply from the customer service team, sorry if you have to deal with Karan P. read more

Avalara took over Track1099, a company I'd used for a long time with great results. This year, the program intermittently stops working and says it's overloaded b/c too many people are using it and I should try back later. WTH? You didn't know January was a prime month for 1099s?!! This really slows my work flow and makes me less efficient, the opposite of why I originally signed up for Track1099. I contacted customer service and got some canned response about how they're working to correct the issue "as soon as possible". But it's been happening for over a week now! Thanks for making a previously great product completely unreliable, dunces. We're a busy bookkeeping office and based on this experience, I'll NEVER use other Avalara products. read more

Avalara customer service is operated by third world country representatives and impossible to deal with. After a few years of continuous frustrations, we ended services with them and they refused to refund $1000. Nothing like arguing with representatives that dont speak English and they laughed how we wouldn't be getting our money back. Months of service prepaid and they are crooks keeping it and have now stolen our money. DO NOT EVER SIGN UP FOR ANY SERVICES WITH AVALARA. Eventually you will be scammed by them. read more

I have been trying to get ahold of my account manager since 11/25. I have emailed numerous times, called and spoke with support and have yet to get a response from him. I requested to cancel our service before our renewal and responded to the email you sent reminding us of our renewal. Our account automatically renewed and I have been trying to get a refund of over $6k for the last 4 weeks with no response. This company is a complete SCAM. Do not do business with them! read more

Do not use AVALARA. They are horrible. The customer service is horrible and not responsive. My account manager did not review my account and they auto renewed a tax service that I didn't need (or use) they charged me $10,450 -automatacally to my cc. When I realized this and tried to get my fee refunded because I do not use or need this service , I was given the song and dance and run around from my account manager, Derek Barker and from the Customer Excellence team. My sales rep, actually told be to ask for a refund because I don't use this service. So I've just flushed 10,450 for NOTHING. I will leave a this review every where I can. Not to mention the implementation process was PAINFUL!!!!! Took about 8 months to get my tax filing figured out. NO NOT USE - WORST EXPERIENCE EVER!!!!!!!!!! read more

Started off ok and has significantly gone downhill. We've integrated Avatax with Quickbooks online. The ava app has dragged down the speed of qbo, it recalcs the tax after every line item on invoices and estimates making the process take 5-10 times longer than it should. On top of that exceptionally mediocre performance, in the last three months the ava app has begun recalculating the tax rate on estimates and invoices after they have been sent out and in some cases have already been paid. This has created overpayments and underpayments across all of the accounts. My CPA has been reaching out for 3 weeks and usually without a response. This software and the customer care is absolute garbage. Ava in a nutshell, it doesn't work and they don't care. read more

Do not use Avalara! They will auto renew and lock you into high rates. The integration was not done correctly resulting with multiple calls to their server. In return they will charge you extra for each call to their tax server and bill you without notice. You are then obligated to increase the monthly rate or pay the overage. If you decide to cancel they will send you a bill for the remaining term of your contract. They are a horrible company. Please do not sign up with them. You will regret it 10000%. I'm so glad I'm finally done with them. Ended up paying till the end of the contract and now we're finally free!! They have the nerve to contact me after all the payments have been made to try to win back the business. Are you kidding me??? Stay away!! read more

Wish I had seen these reviews before we signed up...1 star rating is just not low enough. The disorganization is catastrophic, unlike anything I've every heard of let alone experienced - every step that's supposed to take a week takes multiple months. Almost no one there responds to your first email, it takes 3-4 emails over 2-3 weeks to get a response. They make you pay all of it up front and then refuse to discount when they put your small business in tax jeopardy and will refuse to cancel contracts that they've breached. AVOID AT ALL COSTS people, there are many other options out there and literally, there is no way the alternates could be worse. read more

Truly horrible customer service. I am paying over $3,000 a year for support and still cant get the most basic of questions answered. I cant speak about how it actually works because I haven't gotten that far. Not sure what anyone's job is because no ones job is to actually help you. I have emails with a few people at this point but no one seems to actually do anything or provide an answer to my question. I wish i would've read the reviews prior to signing up because it would have saved me a bunch of time and money. If for some reason you do decide to go with Avalara after reading all these horror stories do NOT let them sell you the support plan. You are better off taking that money and burning it. All the company responses saying to contact customer care are laughable. I guarantee everyone leaving a review already went through that process. If it was that simple we wouldn't be here. read more

Scam business. We canceled our subscription and even after we canceled they charged us $9827.96. We have repeatedly have tried to get them to refund it. They promised it would be refunded by June 28th. It wasn't. They are now giving us a run around. They claim they will contact accounting, but won't give us any contact info. I cannot dispute the charge because we signed a contract with them saying disputes cannot be done through chargebacks. This is a fraud company out to scam people out of their money. Stay away. UPDATE 7/10/24: They now claim they already issued a refund to our credit card. I said I have not received it and asked what date they did it and for proof they issued it. It has been 24 hours and no response. They do not provide direct number or even person's last name to call and used a service email address. I think they are committing fraud here. 7/12/24 - They finally emailed again saying they are still trying to find proof they paid me. How is this something hard to find for an accounting software firm? 7/22/24 - Was told by them on the 16th that they didn't give me my credit as they claimed and they were issuing our credit and it would hit our account in a few days. Still no credit. 7/23/24 What Courtney is saying is a lie. We have sent multiple requests to give us an update for a refund and no one is replying to us. They are stealing our money. read more

Conceptually this is a great product. The attention and level of service provided to get onboarded is great. However, once you are onboarded, the service level falls off a cliff. The response time from customer service leaves a lot to be desired. Avalara "decides" when your issue has been resolved - even if you still have questions. This may even result in having to open another ticket for the same event case. Would NOT recommend - there are less headaches continuing to file the returns independent of this "service". read more

If I could give Avalara negative stars, I would. This is hands-down the worst company I've ever dealt with. Their customer service is nonexistent unless you're contacting sales. Once you're a customer, expect silence--nothing but crickets.We signed up for their QuickBooks Online integration, promised seamless tax filing for our two companies. Instead, the integration is accurate maybe 80% of the time, which is unacceptable for tax reporting. States demand 100% accuracy, and Avalara's errors don't cut it. When I reviewed our first filing, the return was nowhere near correct. I contacted Avalara and explicitly asked them not to file, but they claimed it was too late and the return would be filed anyway, forcing us to amend it later.Three months into this nightmare, Avalara has filed 12 incorrect returns across two states for our two companies. The fines and penalties from the states are piling up, and Avalara is still charging us for a full year of service due to a contract, despite their system's failures. These costs pale in comparison to the mounting penalties we'll face from the states over the next year.I've sent countless emails and left voicemails begging Avalara to stop filing returns to limit our losses, but they've ignored every attempt. I've spoken with state sales tax departments, and they confirmed this is a recurring issue with Avalara.Do yourself a favor: steer clear of Avalara unless you want to pay for inaccurate tax filings, unresponsive support, and a cascade of fines and penalties. read more

The worst customer service! They change account managers like gloves. Noone knows what is happening with the account, impossible to get in touch with anyone in customer service. We have a case open for a month! Still not resolved! Frustrating! Waste of time and money! read more