Although they tend to be more expensive than some online insurers, we are loyal to Swinton because…read morethey have very good customer service. In the past we have been with other insurance companies but they often have call-centres in different countries and with all due respect, the telephone assistants often cannot understand your query. Hence why we recently went back to Swinton and are so far very impressed with the service received. Not only that but they offered us a very competitive quote, the guy we dealt with was very friendly and the application process was straightforward.

The customer service was appalling. I made a formal complaint which was dealt with very promptly…read moreand professionally by the national complaints team however their feedback was that no action would be taken in branch by the branch manager.

May I please state that Life Insurance is not my favourite subject, in fact it's a bit morbid, the…read morelady from RightPolicy4u set up my free review with a guy from MFS [a local insurance broker] in Nuneaton. He confirmed my appointment from his office within 24 hours, and called me as promised to confirm on the morning of my review. It was easy to see after what I was shown that the joint policy which I had taken out with my bank was not the best value for money. I have to say that I am absolutely delighted with the service. Me and my partner have now got individual policies which do not affect the other, we got double the cover and it was slightly less than we were already paying. We are covered for more critical illnesses than we were before. The guy from MFS has put our policies into life insurance trusts and backed everything up with a free basic will. I now have the peace of mind in knowing that I have much better cover and i didn't have to pay them a penny - result!

From the owner: Our Free Advice Introducers arrange Financial and Estate Planning reviews in the North East and…read moreacross the UK, This is a completely FREE advice service with no hidden charges.

I have used this company on & off for 20 years for my car & motorcycle insurances…read more They can be a little more expensive than the online brokers on today's markets but it's nice to be able to speak face to face to someone about a claim than being held on the fone. I have always found the counter staff very helpful & friendly but the owner gives me the creeps.

From the owner: Established over 50 years, we offer a full range of insurance products including: motor, home,…read moretravel, caravan, landlord, unoccupied,commercial property and liability.

I was advised by Peter Tiffin. He helped arrange my remortgage. He was very professional, efficient…read moreand timely. I would not hesitate to use their services again. Excellent service.