Thanks for your great assistance in helping me find parts for my truck cover and staying there…read moreuntil I had what I needed and made sure that I had the right parts.

Terrible - Terrible - Terrible - Terrible. The office manager Alex needs a lesson in communication…read moreskills. Doesn't like her job. They had the camper over 3 months to have all the service needed. The first time she communicated with me after the initial drop off is when she sent the estimate to my email. After more than several attempts to contact her through the initial email thread I had to call her. When I talked to her over the phone, she had attitude like I was bothering her with asking questions about the repairs. One of the problems I had asked multiple times was to check all the lights on the camper, I had no brake, turn, running, and taillights. Long story short she gave me static about it and finally said over the phone "the technician checked all the lights and everything works fine. She said when you come to pick it up the technician will assist you to show that everything works. Needless to say, when we plugged it in to the truck nothing worked. We had to have the technician troubleshoot the problem. Turns out the plug was bad along with the wires to the taillights were all torn up by rats...moral of this story they were never checked in the first place...she never communicated that to the technicians. Also, I had the wheel bearings serviced and re-packed, and you can see in the pictures how I found one when I pulled the cover to check that they indeed did the work that they charged me $500.00+ The bearing cover was laying inside the Lugnut cover. We should have taken it to Fun Town in Wharton to get it worked on since that's where we bought the camper. Least their service department is friendly and accommodating with them being open late and on Saturdays. Hope this helps anyone that's thinking about getting work done here.

I recently took my car in and upon picking it up I noticed that things were fixed as they were…read moresupposed to be. I I had rear number replaced and it and it was dome nice but they had to remove the trunk of the car. I took pictures before turning car In there were no scratches on the Inside of the trunk before dropping the car off. Upon picking up the car up the car i now have several scratches on the Inside of the trunks lid which had to be removed for the repairs. Also they replaced the snap wrong ones causing the inner layer to be loose. Also they did not clean up the inner trunk before returning the car. Last but not least the customer service was horrible. He wasn't willing to address any of my concerns related to the Job and the over all consition of the car after repairs. He was rude and disrespectful to me overall as a customer.

There're other auto body shops in town, but this is the best - professional, thorough, and quick…read morewith very reasonable prices. There's not much more to ask from a body shop.

5-Star Review - Outstanding Customer Service Recovery by Store Manager Arlin at Discount Tire…read more I want to take a moment to share my recent experience at Discount Tire -- one that began with disappointment and frustration, but ended with a clear reminder of what true customer service looks like and should be. I recently had an issue with a set of 40,000-mile rated tires I purchased which showed unusual wear after only two years of regular driving in town and a few out of town. This wasn't a minor issue; the wear was well beyond what I'd expect under normal conditions, and it raised safety concerns as well as questions about product quality. As a long-time customer, I expected better performance and durability, so naturally, I was concerned and disappointed. Unfortunately, when I first brought this issue to the attention of a service rep, he didn't acknowledge my concerns as he brushed them aside. It was obvious that the problem was being minimized rather than addressed. I felt I was being dismissed because his response felt more like a formality rather than a genuine attempt to investigate or assist. I was looking for a fair assessment of what had gone wrong and what could be done, so that initial interaction left me feeling overlooked and disappointed. That experience left a bad taste and made me question the level of support I could expect as a customer. Well that question was answered, and my perception changed when Discount Tire Store Manager Arlin got involved. Right from the beginning, the tone of the conversation between Arlin and I shifted entirely. Arlin took the time to personally review the situation. He listened carefully to my concerns and what I experienced without interruption. Arlin inspected the tires thoroughly, reviewed my tire maintenance history, gathered all relevant information and went to work. What stood out between the previous interaction from this was Arlin's genuine intent to understand the issue and do right by the customer. Arlin never dismissed my concerns, nor did he recite policy or rush through the process. He was attentive, respectful, and genuinely interested in getting to the bottom of the issue. He owned the problem and made it clear he was there to help. What impressed me most was how far Arlin went to make things right. Arlin treated the situation with professionalism, empathy, and care. He recognized that something wasn't right, and more importantly, he took ownership of finding a solution. He went above and beyond to ensure I felt heard and valued, and he did everything within his power to resolve the issue fairly and efficiently. Arlin didn't just offer a quick fix or a generic answer -- Arlin went through the computer and showed me what my options were and when I agreed to a solution, he took action. His professionalism, integrity, and problem-solving mindset reminded me why I chose Discount Tire in the first place. He ensured that the resolution was fair and it reflected the company's commitment to standing behind their products. You see, Arlin didn't just fix the problem -- he reaffirmed the values and Mission Statement that Discount Tire claims to stand by. In an age where customer service is too often reduced to scripted responses and surface-level gestures, Arlin's approach was refreshing. He restored my confidence not only in their products, but in the company as a whole. It's easy for companies to shine when everything goes smoothly, but the real test of customer service is how they respond when something goes wrong. Arlin passed that test with flying colors. He turned a negative situation into a positive experience. Because of Arlin's outstanding service and commitment to the countless customers that enter the store on a regular basis, Arlin not only retained me as a customer, he earned my trust and appreciation all over again. "This experience is a perfect example of why people stay loyal to a brand -- not because mistakes don't happen, but because of how those mistakes are handled." Arlin, thank you for taking the time to treat me as more than just a transaction. Your leadership, and dedication to customer satisfaction turned what could've been a lost customer into a grateful and returning one. You represent the best of what Discount Tire has to offer. "You exemplify what customer service should look and be like. You represent the mission statement of Discount Tire with pride and authenticity, and you should be commended for your dedication to doing right by the customer." Thank you Arlin, as a U.S. Army veteran, I stand and salute you ...

Excellent service. I had already done my research online and knew the tires I wanted so I was an…read moreeasy customer. Total time involved approx 1 hour. Time quoted app1 hour. Every team member was friendly and polite. The place was clean, comfortable and reasonably quiet. As I waited I heard a few other customers and every interaction was courteous and professional. Quality service and fair prices.

When it was time to upgrade to custom sounds in my truck, Hi-Pro was tapped for the work. After…read moredetermining what I wanted, the components were installed and tuned for the cab. Could not be more impressed with the professionalism, knowledge & attention to detal and of course, the finished product. Fast forward to current, time for a new truck. Back to Hi-Pro to remove equipment from old truck to prepare to install into new truck. Appointment made and work was done as promised. Drove away happy again. A couple of weeks later thought I needed an additonal fine tune to system due to different characteristics of the cab. This is where the attention to detail rings true. Went over performance & expectations with Henry & Justin, the necessary adjustments & tweeks were dialed in to my complete satisfaction. I remember when Hi-Pro first opened for business, it is no surprise why they are still in business.

Great selection of equipment. It was difficult to decide which radio to go with. Put a new Alpine…read morestereo and Rockford speakers in my son's car about a year ago and recently they installed a large screen Alpine in my SUV, since the one I had didn't have SiriusXM radio. Afterwards, they take the time to help set up your system and teach and explain all the features. Their work is guaranteed and they back it up. Had a antenna connection come loose about a month later and they fixed it first thing in the morning. This is the absolute best place to get audio equipment and professional install.