I am new to Door County and I was looking for a reasonable reliable auto service shop. Young sends…read moreout numerous coupons for basic service, oil change, flush and fill coolant, etc. I decided to try them. I was told that by friends that Young was one of the more expensive places but I decided to see for my self. I got an oil change and flush and fill coolant. using coupons It was a little more than I thought it should be but when I picked up the car and drove for a mile smoke started coming from the engine and the warning lights went crazy telling me to stop immediately. I saw the engine was very hot on the thermostat. They had flushed but not filled. There was no coolant in the radiator. I waited for the engine to cool down and I called them. I was told it was almost closing time and they might not be able to do anything. I immediately drove back with a hot engine. There was no excuse or attempt to rectify their mistake. In fact, they told me I should have checked the radiator before I left. I could have lost the whole engine.

I expect, as with other reviews here, that Young Auto will respond to this and attempt to negate…read morethe truth that they overcharge out of town customers simply because they can. So, just know as you read this review, how willing the upper management is to outright lie. We were on vacation in door county when we experienced a bad wheel bearing. I was confidant that was the problem based on the symptoms. I called 5 shops in and around fish creek (where we were staying) and Young Auto in Sturgeon Bay was the only one that was able to look at it - and potentially replace the bearing - in a day. We had to get home that same day so we had it towed there late morning. It was indeed a bad wheel bearing. They called after confirming it and said they were able to get the part locally and could replace it by 5 pm and that they would do a whole vehicle check as well. The quote seemed very high but, with no other option, we agreed to the $980. They did not do a whole vehicle check and the bearing noise returned on our 250 mile drive home. Found grease splatter inside wheel as well and had to have it re -repaired. Young did follow up a few days later and did suggest I call NAPA for a warranty claim on the part. It was during that process that NAPA rep said the exact bearing kit was under $200 wholesale cost to Young auto and $191 retail online to anybody. The line item on Young's invoice was $418. That's a 107% markup on the part itself -- with another $550 for labor to replace 1 wheel bearing. Young emailed me again in 2 days and, while I expressed appreciation for them following up, also told them their markup amount over the actual part price was outrageous. They doubled down and responded that retail cost IN THEIR REGION was $398. That was a lie as I called the exact NAPA in Sturgeon Bay just 2 miles from YOUNG auto and found retail was $240 and wholesale price to Young Auto was under $200. Some up charge amount is reasonable and expected but it was easy to fact check with NAPA and Young service manager simply lied again when I called them on it. Vacationing customers have to pay these huge up-charges to get fixed and get home so why not just admit they charge so much because they can rather than lie? So, their follow up did seem high level but that little bit does not justify: 1) overcharging SO MUCH for the part in the first place 2) shifting the responsibility for their failed repair to NAPA because they know I'm not going to return 250 miles for them to remedy 3) adding insult to injury by then lying a second time that the part cost $398 in "their region" when the sturgeon bay NAPA confirmed the cost to Young was $200 and only $240 RETAIL 4) any review response online when their MO seems to be to just lie again

We are from Illinois, but my wife was in Algoma at my parents vacation home. My wife's car died and…read moreI needed to help her From a far. The car died a few time previous so I knew it was time for a new battery. I called NAPA, Autozone and all the usual bigger places first. Not one of them said they would help install her battery. But Bob's immediately told me they'd do it for free! I truly appreciate their help! Extremely kind and efficient. I paid over the phone, she showed up and was out of there in less than 10 minutes. Great place!!!

Forgot to thank this business!!! On December 27, 2017...it was so cold outside. There were…read moredashboard warnings on my sister's car that I was driving. I stopped into Bob's Auto Parts and the man working here helped me out!! I appreciate the assistance during the holiday season!!! I asked him how much $$, he told me no charge, just pass it on!!! I do that everyday of my life. Thank you to this man!! I am not sure it was Bob, but we appreciated your kindness. I highly recommend this business..so close to my hometown in Algoma, WI.

Every time I have had a serious car problem & had no one to turn to at the time, I go to Oreillys…read morein Oconto and they have saved the day for me many times already! They even come outside & try to fix the issue for me & explain it to me & they will always send me in the right direction if they can't help solve my problem. I rate them very highly! Thank you so much for the help!

The staff on 2/1 were trying to sell us a battery charger that was twice as expensive as he stated…read morethat we actually needed. The staff on 2/2 did battery testing and stated that we needed an alternator. Then we looked under the hood and found there was no serpentine belt. While they let us borrow their tools, they just laughed at us. I wish that the staff here were more professional. We are now at an auto zone in another city and the staff are amazing. We will not be returning to o'Reilly in the future.

Always friendly and have what I need. So glad to have an O'Reilly in our hometown. Just got…read morerotors and brakes. And luck have snapped my guide pins. Don't worry they had those to

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

The owner and workers are informed, intentional, detailed and deliver on their promises. They…read morelisten and explain options. Anthony Kirsten was just the best. I have referred and will continue to refer anyone that needs tires, truck accessories, hitches, bike racks, etc to them first.

From the owner: A & K Truckland, established in 2005, is the newest truck and auto extras store in northeast…read moreWisconsin. A full line of after market retail accessories are available for all types of pick-up trucks, SUVs and automobiles. A & K Truckland offers professional installation and service on most aftermarket accessories. The products and services provided by A & K Truckland will be maintained to the highest customer expectations and satisfaction throughout our business industry. The staff at A & K Truckland have many years of retail and installation experience. Come visit A & K Truckland's large showroom filled with many truck and auto extras and experience the pleasant atmosphere at A & K Truckland

Nice staff willing to help, but with a lack of communication skills and a disregard for customers…read moretime. They certainly don't practice the "under promise, over deliver" mentality.

Dorsch Ford Body Repair is EXCELLENT. They repaired a problem I had with the rear door and it looks…read morelike new. The job was done very well, done quickly and great customer service. Could not be happier!

Got my vehicles recall corrected. The process was not easy or seamless so I can't give more than 3…read morestars. I called about the recall. They called me back when they had the parts, 4 weeks later. Well it was only a brake line recall.... Well I had a road trip to Florida in there. I got back and made an appointment. I dropped the car off the evening before. Talked to a different person than the person I made the appt with. Once the car was completed another different person called me. Then I go there to get the car and get redirected to the service desk. All in all it's run like a corporation not a family run business. I spent more time waiting for someone or going to another area than I did with anything for the vehicle. I read other reviews about how "that's the policy" and I would say that is exactly the problem. A policy is made for them, not for the customer.