They all made this process so easy. Brennen held a car for me because I could not get there till…read morelate. They even stayed past closing to help. I love my 2023 Ford Explorer. It was worth the drive. Very honest and trustworthy. They beat out every price from Green Bay to Sheboygan! No wonder cars don't stay on the lot long!!

Over the years I have purchased cars from multiple dealerships, which tend to be agonizing, high…read morepressure sales experiences that hold you captive for hours, try to 'upsell' and are less than forthright on things. I am thrilled to say Reliable Automotive Sales is NOTHING like them! Mike was responsive (even during off hours!), upfront, and offered a generous trade-in value based on the info I gave him (ahead of time), pending seeing the vehicle in person. There was a part of me that was anxious we would drive all that way only to have them say sorry, your vehicle is not as nice so the trade in value is less (based on other dealership experiences- kind of a bait and switch). Ahead of time, we had a purchase agreement tentatively figured out... When we got there, Mike confirmed the generous trade in amount he had offered, and because we had been able to work things out in advance, we were able to drive off the lot with the updated vehicle in less than an hour. It is clear to me that he takes pride in the reputation of the dealership and makes every effort to live up to that Reliable name. Next time I am in the market for a vehicle, I will definitely check out what they have to offer. Thanks!

I recently bought my vehicle from here. I am very satisfied with my purchase. They listened to…read moreeverything I said about what type of vehicle I was looking for & my price range. They were very professional & made my experience wonderful! Teagan was amazing & very helpful. Thank you all!!!

Grossley Over-Priced!!! $905.00 for a brake job & oil change!!! I will never go back!!!!read more

WWARNING! WARNING!…read more DON NOT BUY A NEW CAR FROM THESE PEOPLE!!!! I bought a Chevy Bolt from them with a five year bumper to bumper warranty and they refuse to honor it. They tell me that since they changed from Olson to Patriot they are not EV compliant, even though they SELL Silverados! It is the same store, same shop same staff. They even replaced the battery on my Bolt when I bought it, so I know they are equipped to work on it. Here is the kicker. I need the WINDSHIELD WASHER PUMP FIXED!! This has nothing to do with being and EV. It's just the windshield washer. To make matters worse, the service guy I spoke to, in person, basically told me the could WORK on the car, they just wouldn't honor the warranty. These people are friendly rip off artists. They will smile at you and lie to your face. BUYER BEWAR

Scheduled my 2015 Chevrolet Sonic to have the timing belt replaced at 200,000 miles. At the end of…read morethe day that they were supposed to do the work they told us they did not have the tools necessary for the job and I would have to reschedule. This same thing happened to my daughter. They appear to not care about the customer's inconvenience in having to give up their car for multiple days because of their inept workplace habits.

I think this dealership is probably okay, but we did have a bad experience with the service…read moredepartment on our vacation. A new tire recently installed by our home dealer developed a slow leak on the trip to Sturgeon Bay. Jim Olsen's service department found a "small leak" by the valve stem, but told us it was not a problem for us to drive home and get the repair done by our home dealer. Of course it very much was a problem and we had to pull over every hour to fill the tire. Ford really needs to figure out a way for different dealers to collaborate on warranteed work like this, but Jim Olsen shouldn't have told us the leak was inconsequential.

From the owner: Jim Olson Ford Lincoln, LLC, offers new Ford Cars, Crossovers, SUVs, Trucks and Commercial Trucks…read more Search for all new Ford, including Expedition, Flex, SuperDuty, Explorer, F-150, Econoline Wagon, E-Series Cargo Van, F-650-750, E-Series Cutaway, Fiesta, Focus, Taurus, Fusion, Edge, StrippedChassis, Transit VanWagon, Escape, Mustang, C-MAX, Transit Connect, Chassis Cab. Find your dream car from our showroom of Cars, Crossovers, SUVs, Trucks, Commercial Trucks or search our new Ford inventory to see what is on our lot, get new car pricing and free Ford price quotes. View our used car inventory, including our pre-owned Ford vehicles. Our certified service technicians use Genuine Ford and Motorcraft Parts made specifically for your vehicle. We offer competitive prices on everything your vehicle needs.

The service is gone downhill since Patriot took over. Their reception desk is now closed for some…read morereason. I went in for an oil change and tire rotation and my bill showed a 'repair charge'. What did they repair?! Then I get in my car and find grease marks on my tan upholstery in three different spots. Don't think I will have my vehicle serviced there again.

I am new to Door County and I was looking for a reasonable reliable auto service shop. Young sends…read moreout numerous coupons for basic service, oil change, flush and fill coolant, etc. I decided to try them. I was told that by friends that Young was one of the more expensive places but I decided to see for my self. I got an oil change and flush and fill coolant. using coupons It was a little more than I thought it should be but when I picked up the car and drove for a mile smoke started coming from the engine and the warning lights went crazy telling me to stop immediately. I saw the engine was very hot on the thermostat. They had flushed but not filled. There was no coolant in the radiator. I waited for the engine to cool down and I called them. I was told it was almost closing time and they might not be able to do anything. I immediately drove back with a hot engine. There was no excuse or attempt to rectify their mistake. In fact, they told me I should have checked the radiator before I left. I could have lost the whole engine.

I expect, as with other reviews here, that Young Auto will respond to this and attempt to negate…read morethe truth that they overcharge out of town customers simply because they can. So, just know as you read this review, how willing the upper management is to outright lie. We were on vacation in door county when we experienced a bad wheel bearing. I was confidant that was the problem based on the symptoms. I called 5 shops in and around fish creek (where we were staying) and Young Auto in Sturgeon Bay was the only one that was able to look at it - and potentially replace the bearing - in a day. We had to get home that same day so we had it towed there late morning. It was indeed a bad wheel bearing. They called after confirming it and said they were able to get the part locally and could replace it by 5 pm and that they would do a whole vehicle check as well. The quote seemed very high but, with no other option, we agreed to the $980. They did not do a whole vehicle check and the bearing noise returned on our 250 mile drive home. Found grease splatter inside wheel as well and had to have it re -repaired. Young did follow up a few days later and did suggest I call NAPA for a warranty claim on the part. It was during that process that NAPA rep said the exact bearing kit was under $200 wholesale cost to Young auto and $191 retail online to anybody. The line item on Young's invoice was $418. That's a 107% markup on the part itself -- with another $550 for labor to replace 1 wheel bearing. Young emailed me again in 2 days and, while I expressed appreciation for them following up, also told them their markup amount over the actual part price was outrageous. They doubled down and responded that retail cost IN THEIR REGION was $398. That was a lie as I called the exact NAPA in Sturgeon Bay just 2 miles from YOUNG auto and found retail was $240 and wholesale price to Young Auto was under $200. Some up charge amount is reasonable and expected but it was easy to fact check with NAPA and Young service manager simply lied again when I called them on it. Vacationing customers have to pay these huge up-charges to get fixed and get home so why not just admit they charge so much because they can rather than lie? So, their follow up did seem high level but that little bit does not justify: 1) overcharging SO MUCH for the part in the first place 2) shifting the responsibility for their failed repair to NAPA because they know I'm not going to return 250 miles for them to remedy 3) adding insult to injury by then lying a second time that the part cost $398 in "their region" when the sturgeon bay NAPA confirmed the cost to Young was $200 and only $240 RETAIL 4) any review response online when their MO seems to be to just lie again

On my way to Door I realized one of my tires had a slow leak. Ring the holiday weekend, not many…read moreplaces were open. I found this place and was able to get in. Very friendly, quick, and less expensive than I was figuring. I would recommend this place.

Save yourself the hassle and go to Young Automotive. These guys are overpriced & condescending…read more Went to use my Chrysler service package which I bought along with the 2016 Grand Cherokee and was lectured about how oil changes are not fully covered for my vehicle. "That only covers conventional oil, but this vehicle requires synthetic..." and he proceeded to explain the difference in newer vehicles and older ones as it relates to their oil requirements. On my 2009 RAM, was quoted $1200 for tires! Had the same Goodyears done at Kocharts for just under $800. That was after they burned me for $50 on an oil change on the RAM.

He took my call at 5:30 a.m. and will pick it up by 8:00 or 8:30 today!…read more Exceptional service especially on such a cold winter day -2°

04/18/21 - I was up in Baileys Harbor 3 1/2 hrs from home in Chicago when my check engine light…read morewent on. Not wanting to damage the engine I had to call for a tow. I made arrangements through my insurance to have my car towed to Sturgeon Bay as nothing was open on the peninsula. The pickup was scheduled for 10:30am. Like clockwork DC Automotive towing showed up @ 10:3am. The driver called and informed me he was there to pick up my car. When I came out of the lobby he was already hooking up a Honda Accord to the flatbed tow truck. The only problem is it wasn't my Honda Accord lol . After letting him know and showing Seth the right car he hooked it up (my car) and brought it the the drop off lot in Sturgeon Bay. Can you imagine the other person coming out & finding their car gone (too funny ). Maybe not for them. I rode into Sturgeon Bay w/Seth and found out he has accomplished an amazing amount in his short 20 year life including being the owner of this towing company & having a 2 other jobs. He has done so much more then I had at his age. Super nice guy, hard worker. If you ever need a tow give DC Automotive Towing a call @ (920) 746-9790 in Sturgeon Bay. Thanks Seth

I came in looking for headlight bulbs and Cody was extremely nice and helpful! He explained the…read moredifference between the various kinds of bulbs and helped me find the right ones. An overall good experience. If I ever need auto parts in the Door County area, I would come back here.

Lots of plexiglass protection around the check out counter, roped off areas, and one 60-something…read moremale employee who was wearing his mask under his chin. When I commented during the very long wait for him to look something up on the computer, "You know, that mask isn't doing a damn thing except protecting your chin." he pulled it up over his mouth but still well under his nose. Apparently no idea how the respiratory system works. Thanks for trying - but that was a total fail. Management should superglue the damn mask on his face.