Our tow truck driver, Punch, was amazing! He did a great job of getting our Uhaul out of the mud!…read moreWe highly recommend him! Thank you, Punch!

Absolute trash company. Inaccurate information, business…read morecards with residential addresses not associated with the business, rarely answer the phones and incredibly disrespectful management. Take your business elsewhere.

Highly recommended! They do everything they can to please the customer. Way better than the…read moredealership I've been going to. Much better prices for service.

Reliable, honest and friendly. Can't ask for more in a full service shop. Really like this business.read more

My best friend brought a jeep from them recently and she has since them replace two tires, brakes…read moreand rotors headlight is out and a sensor, and she still doesn't have the title pay cash outright. Ladies always remember take someone with you with car knowledge know exactly what to look for when buying a used car and never leave a mom and Pops establishment without your title.

This was the first time we purchased a vehicle from Driven Motors. We don't plan on it being the…read morelast. We give it five stars. First, there is no processing fee(and no making up other fees or padding them). Prices range from fair to great in some cases.There is a 3 month/4,500 mile 50/50 powertrain warranty. Phone calls are returned;promises kept.Within a few days after purchase, we had noticed a couple issues with the car;Gary(the owner) said bring it in. For the hour-and-a-half I was there, I watched Gary in action. He is totally hands-on, leading and coaching his team(hopping in and out my vehicle to road test before and after service). They fixed the one problem and thoroughly retested and checked for the second. Buying any car is a crapshoot. Do your own(make/model year)research before you go to lessen the chance of a problem vehicle. It's nice to know that a dealer is also working towards that same goal. Andy and Briana Fluvanna County

I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.

My Mercedes diesel truck broke down on a cross/country trip. 500 miles from home and another 500 to…read morego. The first two shops I went to said they could not help me. I was in TROUBLE. Short on cash and an over sized vehicle 15.5 feet long and 10 feet tall that is very expensive to tow. I hobbled (5-20 miles per hour) into Shenandoah Diesel late on Wednesday afternoon just before the Friday to Sunday 4th of July weekend. They diagnosed it within an hour. Found an inexpensive hotel for me and drove me to it. Ordered the part. Picked me up from the hotel the next day and got me back on the road. So very grateful. Mot only is Shenandoah Diesel run like a well-oiled machine, they understand that there are people involved. I am so very grateful, not only for the repair job, but for their amazing kindness. So appreciated.

Jim and the crew at Shenandoah Valley Diesel were willing to work with me when things didn't go as…read moreplanned with my Ford E 3500 Diesel Bus. They did good work, and worked with me graciously to figure out how to have things meet my budget. I could be more thankful for both their work and their attitude towards their customers. Thanks to Shenandoah Valley Diesel

I broke down on the way to UVA hospital. Other tow companies were quoting over an hour wait. I…read morecalled Bobby's and they said someone would be there in 20 minutes! As a female stranded on the side of the interstate that is great! Greg offered to drive me the rest of the way to the hospital as I told him I was headed to see my dad. He ended up giving me a ride to the car shop I requested and was extremely pleasant, making sure my ride was there to meet me before leaving me stranded and alone at a car shop after hours. I will definitely recommend to others and would use this company again in the future. They really care!

Very friendly! Came faster than expected in the shiny bright orange flatbed truck. I was surprised…read morethat they helped me out even though I was in the next county.

DO NOT RECOMMEND!! I paid Dillon for new parts and service, and never received the new parts, a…read moreresponse, or a project completion. I paid the asking price for buying the parts and installing them (new front and rear brakes, front and rear rotors, windshield wipers) for one vehicle, and a throttle body (part only at that point) for another vehicle. NEVER repaired the throttle body. Removed it, 2 other parts were broken during the removal process, left that vehicle in parts in my yard with the engine cover missing. Then stated he would need to take the entire rear part of my motor off (and maybe another part), it would be a 2 day job, he needed to order a part that could only be purchased from the manufacturer, that part would take 2 weeks to arrive, would cost $2000 due to tariffs, and he could get it all finished for 2500-2800 when parts arrived. I questioned the continued increase in the price and was told it was because of tariffs and no place has the plastic part only the manufacturer. ALL of that regarding the necessary parts or how to fix the throttle body was incorrect. I ordered new parts for the ones that were broken (they were not broken before the old throttle body was removed) for less than $200, and the repair was done in a couple of hours for no where near what Dillon was stating he would charge. NEVER replaced any rotor or the front brakes for the other vehicle despite stating the rear rotors were replaced when the rear brakes were replaced. He only replaced the rear brakes (and they started making noise less than a week later--never made any noise prior and I stated I needed brakes and rotors based on my visual inspection of them and that is how i knew the rotors were never replaced--I looked the following morning). Stated there are 2 different types of front brakes for my vehicle, and he purchased the wrong ones despite entering the VIN in to search for parts. That also is incorrect--you type the vehicle information into the system, and there are different brands for brakes, but not different types (he said one type had 2 prongs and the other had 3 prongs). He stated that if I paid him for the parts (and he showed me some price list on his phone), he would drive to my work the next morning and repair my brakes so that I could get it inspected on the way home from work. That never happened. I never heard anything until after I sent emails and texts stating I was very concerned because I paid for the parts and install, but had not heard anything. Hours later he responded and stated he would be heading my way after he finished an alternator job. He never came or responded again that day/evening. I reached out again the following day inquiring about when the work would be done since I had paid for the parts and install already. He came late that day and then only "replaced" the rear brakes, but said rear brakes and rotors were replaced. After not repairing the brakes and rotors as paid for, he told me to take my vehicle to a shop in Churchville for a state inspection since the person working there "knew his [Dillon's] work and doesn't really check anything for the inspections, so it will be a guaranteed pass and will save you in the long run". I just want a refund for the parts and services I paid for and never received or give me the parts that I paid for and never received and refund for the install fee that was paid upfront as asked. They do not respond to texts or emails and the voicemail is full, so you cannot leave a message.

Dillon and his team are great!! Our car overheated at 8pm on a Friday. Dillon was the only mechanic…read morein the area open and willing to meet us where we were. They got to us within an hour, diagnosed the issue, and made sure we made it to our destination. He wasn't as responsive over the next couple days (he said he'd do some long term fixes), but the temporary fix was exactly what we needed. And the price was more than fair! Thank you, Dillon and team!

Great service. Respectful efficient service. Full service shop to get you back on the road…read more Family own and run. U-Haul rental company as well. I have had a good experience working with these people to date.

Searching for towing companies near Verona, VA I came up with a few results. The one company…read more(Cash's Towing) said the number was no longer in service. The second company (Nate's Roadside Service) went to voicemail. The third company (AMG Towing and Recovery) answered my call. My North Star Sportstar III broke its axle after 1,400 miles holding 2,100 of its 3,000 load limit 120 miles from home. AMG's rollback handled it perfectly and the driver was very conscious of making sure the load (with three ATV's) was stable. Very polite and IMO was a reasonable price for a tow. I definitely recommend them!