I wanted to take a moment to share our very positive experience working with Wesley and the team at…read morethe Blake Fulenwider Chrysler, Dodge, Jeep Ram Dealership in Snyder, TX.
During a road trip from Arizona, our older Jeep Cherokee broke down in rural Texas. Two mechanics at other shops in the surrounding area had already looked at the Jeep and admittedly said either they could not figure it out or weren't able to fix it. This left us with no choice but take it to a dealership on a Friday in a small town. Let me say that this was a scary proposition for out of towners with dealership trust issues.
Wesley, the service manager we worked with, was amazing. Very professional and very courteous. He assured us that we were in good hands. They properly diagnosed the car and gave us the news. He made several calls to get the needed parts but it was gonna take a couple days to fix. Great. Stranded. In Snyder, Texas. Trip ruined?
Wesley wasn't having any of that! He got us a loaner vehicle so we could still make our time in the area a fun experience. We were able to get our car back on the road and get back to Arizona with good memories and not bad ones.
When we were in the lobby I read the display sign they had on the table. It talked about how they do business (see attached photo).
What stood out: "We do the right thing without respect to profit"
At first I was skeptical. Just words on a page. Does anyone ever believe that anymore? Well I have to say they delivered in spades, exceeded all of our expectations, and gave us faith that not all dealerships are out to take advantage of customers who, in our case, had no other options.
Thank you Wesley and all the team at Blake Fulenwider Chrysler, Dodge, Jeep Ram.