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AutoZone

2.3 (11 reviews)
Open 6:00 am - 11:00 pm

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7 years ago

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6 years ago

Horrible customer service!!!!Management is a joke know one knows what they are doing!

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Advance Auto Parts

Advance Auto Parts

(4 reviews)

Great experience! I've had problems at other advance stores, so I was a little hesitant to stop by…read more But a friend of mine recommended I go to the SE Military Dr location and speak to Eddie. He was very friendly and seemed very knowledgeable. He seemed a little stressed juggling several things at once, but still took the time to explain the difference between the quality in parts. I just got them installed today and everything is working great. Thank you Eddie.

Horrible experience and terrible customer service! I brought back a new drive belt I had bought…read morehere because they had sold me the wrong size belt. I told the person working at the front desk that it was the wrong size but they looked completely clueless so they went to get another guy to look at it named Eddie, which is where it went downhill. First, he already had an attitude about him where you could tell he did not even want to help. Second, he could not speak proper English so it was difficult to understand everything he said. Third, he looked at the old belt and the new belt and told me they were the same. He just verified their size simply by looking at them. He never asked me what the make and model of my vehicle was to make sure it was the correct part, he just kept insisting that it was correct because they looked the same. He talked down to me as if I was stupid and I was in the wrong. All I wanted was the correct belt size which I was willing to pay for; however, due to this guy's poor customer service skills and rude demeanor, I decided to take my business to O'Reilly Auto Parts instead. This will be the last time I do business with Advance Auto Parts.

Pick-N-Pull - Making friends

Pick-N-Pull

(90 reviews)

So I was pleasantly surprised of how organized this place was. My son hit a curb the other day…read morewhile driving. He needed a replacement wheel rim so a friend suggested we go here to find one. When we pulled up it wasn't extremely busy but soon did become packed with pickers. The place is organized by cars and has signs indicating where are the models are. There are plenty of vehicles to pick from. Everyone was also nice. We didn't understand the mechanism to take the tire off and some guy came up and showed us plus helped us get it off. It was a good experience. I would recommend this place over getting this new. You can get a replacement part at a bargain. Would recommend. You will spend some time looking through the various car parts. There is a small admission fee, they offer warranty, and prices are very reasonable for what you collect. This place is great!

We arrived at the establishment and presented our military IDs, the individual was nice and said…read more"I'm going to go ahead and flag your account so that way when you check out, they'll know to apply your military discount." I thanked her and said we really appreciate that and she proceeded to let us know that we had until 530 to be in the establishment and we went on our way. Upon checking out we asked why the military discount wasn't applied since the lady said it would be flagged. The extremely rude young man with all the cheap a$$ jewelry then proceeded to argue with us about what the woman said. When we reiterated that's what she said, he said" no she didn't," and we went back and forth a couple times and he turns to the heifer at the counter who then lied and said "I just told them they could get a discount." Why would you take the time to say "I flagged your account so they'll know when you check out" instead of just saying "be sure to mention it when you check out." Like, what was the point of wasting the time? Maybe it's so they don't have to give you the discount? Seems like an inside trick to me. If this is how they're gonna treat veterans who fight for this country and risk their lives, maybe this is an establishment you don't want to invest in. The best way to get and keep repeat customers is to honor the discount you say you're going to offer...make it right by not arguing with the customer and offering to apply a credit as soon as the mistake was realized instead of just being rude and condescending, so I'll probably never come back here and I will tell everyone I know what a shitty establishment this place is and refer them to Wrench a Part from now on. At least both of the Wrench A Part locations in San Antonio were clean, relatively organized, and not some sort of biohazard minefield that looks like it doubles as a rage room. Good luck trying to get a cart or engine puller around this place unless you spend an hour clearing a path.

AutoZone - autopartssupplies - Updated May 2026

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