So before yesterday, we usually go to O'reilly when we need anything for our vehicles. Mainly because they were closer to us and its where we always go. Sad to say, yesterday was the last day we will do business with them, EVER!
We were trying to go to Edgar Springs to run an errand when our truck lost power. So we stopped the truck, turned it off and got a bite. Come back to it and it doesn't run. Got a jumpstart and off we go. A mile later, the truck dies again. So we called our local O'reilly to see if they can give us a hand to get the truck down to St. Robert. This guy shows up 15-20 min later, jumps the truck and 5 seconds later the truck dies again. That didn't help. What didn't help even more was the body language from our so called helper. He seemed very annoyed that he had to come out there to give us a jumpstart and he didn't seem like he wanted to communicate with us, nor cared to help us. Just shrugged his shoulders. He left after we said thank you. We don't remember his name, other wise he would've been named!
We did the next best thing, called Auto Zone. Dude, this guy was AWESOME!!! Kelly Tyler, district manager. He came out there himself, bought a booster pack and was very friendly. Said whatever we needed he was gonna help us figure this out. He even followed us all the way back to Auto Zone in St. Robert. Now that was awesome customer service if you ask me. 2 thumbs up and we thank you thank you thank you so much for your help! Our truck would've still be on the side of the road if it wasn't for your help. read more