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Autozone

5.0 (1 review)
Closed 7:30 pm - 9:00 PM

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3 years ago

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Dartmouth Tire - Terrible service

Dartmouth Tire

(16 reviews)

Speedy repair of a slow leak. Swapping summer tires for…read morewinter tires with rebalancing was a fair price and quick.

I recently went to Dartmouth Tire in the South End of New Bedford for new tires and an alignment,…read moreand I have to say my experience was extremely disappointing. After paying for the work and receiving my keys, I inspected my vehicle and immediately noticed a deep, obvious scratch on my passenger rear wheel. My wheels are brand new, and this damage was not there before. When I brought this to the attention of the desk attendant (who I later learned was the owner's son), instead of handling the situation professionally, he became upset, started swearing, and dismissed my concern by saying he could "touch it up with paint." I made it clear that wasn't acceptable and that paint does not fix a damaged wheel. I even mentioned that a friend of mine had a nearly identical experience at this same shop recently, and in that case, they had been refunded $230. At first, the attendant offered only to send it out to be painted, but after pushing back, I was eventually refunded $200. Still, throughout the entire interaction, the way I was treated was unprofessional and downright disrespectful. I was spoken to as though I caused the issue myself, and the swearing directed at me was completely uncalled for. A business should take responsibility for mistakes, treat customers with respect, and address issues properly with their employees--not blame the customer. Based on this experience, I will never return to Dartmouth Tire, nor will I recommend them to anyone.

Autozone - autopartssupplies - Updated May 2026

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