I would love to take a moment to give praise to MAX B. He went ABOVE & Beyond to ensure that I was properly informed and served. The employees at this location should feel blessed to have a stellar example of proper customer service. Max, thank you again for your patient, kind, and informative service! read more

Marvin was very helpful when I woke up with an empty tire..he lend me his precious air pump to fix my tire going on nd beyond read more

AutoZone - Auto Parts & Supplies Near Me - Los Angeles, California

aug 13, 11:50am. They checked my battery for power. Ultimately bought a new one and included installation and even brushed it a bit! 5 stars read more

The manager Linda was throwing boxes around being a raging cnt bc she didn't want to trade a part and give us a refund. Treat your customers better because you never know who's having a worse day thank you b*tch. She ended up having to do her fcking job anyways and yes we exchanged the part and got our cash while she threw her tantrum. Get your glasses checked old btch. I will be calling corporate. read more

Customer service needs some work. I went in to inquire about a battery testing/charge. Never had this done before, so I wasn't aware that I needed to personally bring the battery in as it's not stated online. Before I could even finish my sentence the kid was already shaking his head saying they can't do it. How shitty, is that? I would have had no problem waiting, paying for the removal as well as the reprogramming of the battery. However the kid didn't even bother to provide these options or alternatives until I asked for details as to why. I get it, he's not a mechanic, but some info as to what they could have done would have been nice. Just a shaken head, "no we can't do it on a 2020". His attitude and approach was shit. Like he didn't even want to be there. Busy or not, thats no excuse in the service & lack of help. It's part of the job. Thank goodness I didn't call as one older woman told another employee to, "hang up the phone don't wait for a response." Had my service been choppy, surely I would've been hung up on. They definitely need to learn how to better deal with people. Definitely not giving this location another try and I'm happy that I didn't follow through on purchasing anything. read more

This location is a complete joke! I recently visited AutoZone to find spray paint for my car's leather seats. I wasn't sure if they carried leather spray paint, but since this location was next to another store I was visiting, I decided to check. After looking around, I noticed that all the spray cans were locked up, making it difficult to read the labels. I asked an associate, HUMBERTO , for help. He told me to hold on, and after a few minutes, he finally came over. When I asked if they had leather spray paint for car seats, he replied, "I don't think so." I then asked if they carried any spray paint for vinyl, car interiors, dashboards--anything along those lines. His response was a shrug. Trying to clarify, I asked, "Well, what kind of paint do you have?" His answer? "I don't really know. I don't know much about paint." I was surprised by his lack of product knowledge, but even more so by his dismissive attitude. When I asked if he could find someone who did know, he just shrugged again. At this point, I told him he needed to work on his customer service because he was being incredibly unhelpful and rude. That's when things escalated. Humberto became aggressive, got in my face, and actually threatened me. He told me that I should be glad he was at work, implying that if he wasn't, things would escalate further. Then, he outright told me to come back when he was off the clock so he could "show me what's up." I was completely caught off guard. A simple inquiry about spray paint had turned into an employee taunting and intimidating me. After about 30 seconds of this behavior, I asked to speak to the manager, who had witnessed the entire exchange. Shockingly, the manager seemed indifferent and completely unconcerned. When I explained what had happened, Humberto lied and claimed that I had threatened him. The manager's response? A half-hearted "I'll talk to him" before dismissing me. I don't enjoy writing negative reviews, and I understand that employees can have bad days. However, threatening a customer and showing zero professionalism is completely inexcusable. The manager's dismissive attitude only made it worse. If this is the level of customer service AutoZone finds acceptable, then I'll take my business elsewhere. Next time, I'll order from Amazon or Walmart--where I won't have to deal with this kind of behavior. read more

The costumer service here at this AutoZone is borderline homicidal! The guy put in a new battery UNPROFESSIONALLY so it was loose and he let me drive off like that! It came out multiple times already the next day while driving, putting my life in danger! I went there telling them about this happening and the same boss said he wouldn't fix their SERIOUS AND LIFE-THREATENING problem they caused, saying I "signed a waiver" and I'm like "I guess you don't care about human life, and more about paper!" It's absolutely vile how little he cared about what I had gone through. So I had to drive off with my safety at risk BECAUSE OF THEM and then it came out again on the freeway. I'm lucky to be alive! They should all be fired and I should sue them read more

AutoZone - Receipt for battery - Auto Parts & Supplies Near Me - Los Angeles, California

Linda and Justin were so amazing helping me out with my car! I was getting the run around from every shop refusing to install a battery for me. But Linda was so sweet taking me in and helping me with my issue. Justin was super diligent and him and Linda make a great team. If it wasn't for them, I'd still probably be stranded. If y'all ever need help at AutoZone, I definitely recommend you ask for their aid! They'll get the job done. read more

My car battery died on me so I needed a new one as soon as possible. Christian H greeted me as soon as I got in and helped me pick out my battery as well as change my battery for me. Whether they change your battery might depend on which model car you have because he had to take a look inside my hood before he agreed to help. Everything was super quick and I was on my way in about 15 minutes. Definitely recommend stopping by if you need a new battery. read more

my truck license plate lights didn't work so change it for him and they had good service there man that worked there like kind of tired read more

Hi, my name is Alex good service and Good help by violeta she's amazing customer service she help my brother with any Question and beyond she's great service I will recommend to everyone ask for her I'm not family related I'm just to customer I can with my brother to purchase a battery she's amazing good heart. read more

I came in looking for a temporary solution for a broken part of my car and Eric was extremely helpful! Thanks Eric!

Juan P Juan P Juan p how did you ever become a manager ?Why would you act like it's so difficult to price match? Does the money come out of your pocket ? Why not welcome customers into the store ? Pretty clean store tho this has been my local auto parts store back when it was chief auto parts I've Been in retail 14 plus years responsible for a million a month. Being nice isn't very hard Juan p thank you and god bless, I'll give your store another chance maybe read more

My car had a headlight out, and this autozone had the right employee to do the job His name is Eric and he just got a promotion which I can see why ;) CONGRATS ERIC!! he was soooooo attentive with me, very understanding, didn't make me feel like I was a bother which is always a HUGE PLUS! He changed my headlight for me and showed me what to do next time so I can do it myself :) AUTOZONE, better not get rid of him!!! He was awesome! read more

Update: Talked to a manager who was very helpful and took care of what I needed. No one is perfect and I was glad that they helped me after my complaint. Changed to 5-star! read more

Customer service is horrible. Asked for help with my light bulb and I was just pointed in the direction of the item. Every question I asked was followed by a no or I don't know. Every other Autozone I've been to the employees are always helpful. Do better! read more

Don't waste your time and money going to this location. Employees are not knowledgeable. They lie to you through their teeth like nothing. Their store manager Valerie or Valencia or whatever her name is, would not solve your problem instead she says buy another battery from them for $200 which would be another junk. ............employees over there has NO idea what they're selling. As long as they take your money, they don't care. read more

This place. By far, it has the worts costumer service i was getting a battery and violeta one of the employees didn't want to help with it. I requested to talk to a manager, and she refused at the beginning, arguing that the manager would say the same thing that i can go and look for my battery, but they will not help me. And when i ask for the corporate number she start laughing and saying that i can do whatever she dont care and the manager victor was just as bad as her requested the corporate number and he didn't give it to me also refused to give me his name on the paper with the wrong number he give me. Never have this experience with autozone in the past but. There is more places for this type of business they will not laugh on my face again when im getting stuff from them. Look for a better business to get parts. O'Reilly was able to help me in less than a minute with this battery thats how bad autozone is now. Will no recommend autozone anymore. read more

Terrible service still had a day left for a refund and can't do a return if it doesn't come in it's original packaging??? What do you expect that we won't use the tools at all, ridiculous complete joke of a brand read more

Came in today to swap and upgrade my wiper blaze due to a defective wiper. Was helped by violet and she was very helpful by helping me swap my wiper blades. I definitely appreciate the help I got from this location. It was very rainy and was surprised they helped even tho they got rained on. read more

I came here in a bit of a panic ready to ask a million basic questions expecting the worst and having to replace and alternator in my 2015 Crosstrek. I was super lucky that every time I come to this autozone I'm never judged and I find people that help me find the solution to my problem. Alejandra C. Who is the parts services manager based on their name tag! She was able to determine for me that I did have a bad battery. And she was able to look up my purchase of this battery from them I got last year and see that it was under warranty still! I forgot my socket wrench to take the battery out and she even helped me do that! She quickly and efficiently swapped then after and offered some sound guidance on how to avoid the problem and what kind of service I could get that may help do to the state of the negative terminal. Anyways, Alejandra you were super dope! Thank you. Give that woman a raise. read more

Wow customer service at this location is the worse. I asked for a replacement part for my car, and the guy at he cashier sent me to the tools aisle. I don't need tools I need a part. He wouldn't listen and with a rude tone of voice would just say "tools" aisle... wtf ... I asked a different cashier, she was also rude but at least she knew she had to find the part in the computer system... wow train your employees Autozone..... read more

Love coming to this autozone the employees here are very helpful they are always on point with anything.

I came in the store on Sat. 7/30/16 to pick up a part that I needed for my car. In came in this man who had the worst attitude. Now many people might assume that I can not understand or speak spanish but I am fluent in my language. He wanted service immediately not seeing that there were others, like myself, who needed to be attended first. I notice that there was a female manager on the register helping us out and this sexest pig comes in talking crazy as if WOMEN don't know how to fix cars or understand the value of parts. It was just mind blowing that NONE of the MALE staff came to help out the situation. My question is DOES AUTOZONE CONDONE SEXISM within their staff members? Why is when I come into any AUTOZONE male staff don't take women staff seriously? Seriously, if I was the manager I would have kicked him out of the store. Managers of any gender have the right to refuse a customer and he sure enough was one of them. Especially, since he came into the store ignoring others in front of him looking to be serviced and chewing out someone who was clearly helping him. Next time, I will open my mouth of that happens again when I go in that store and step up since staff can't do it for their fellow staff members. Seriously, how disgusting. 2 stars goes out to the brave woman for taking care of him the best way possible but the store itself is a piece of shit. read more

I wrote a positive review for this location before but I have to review again because it changed my life! So my car front window was soooo dirty. I tried to use all these different types of window cleaners and it just got worse and worse and I began to not be able to see clearly while driving because all the swiping just made more marks and it was actually very scary driving like that. I'm surprised i didn't get pulled over because I probably wasn't driving straight. I decided to come back here and I asked the worker if they can suggest a car windshield cleaner than REALLY works, and not just sell me the most epensive one. I don't want to advertise other companies on this review so I won't say the brand name but the cashier at first was nervous because they didn't want to be liable for suggesting something and then me, the customer, storm in all upset and blame them and demand for a new windshield. I totally understand this. I am the same way when I work. I always make sure the customer knows that whatever they chose it was ultimately their choice, not us. But I pleaded for their help because I was so desperate from fear of ever driving my car again. So he asked his manager and his manager gave HIS opinion, and ultimately it was MY decision to follow his opinion, and let me tell you, this is one of the times that you guys want to take credit because my GOD my window is SO CLEAR. Honestly, I use this product on almost everything now in my HOUSE, not my car but my HOUSE. It works on my mirrors. =X . I don't know if it's OK to use it on everything but It literally makes everything SHINY. Please do not copy me because of what I wrote. I don't k now if it's really OK to use on other things but you can do it at your own free will if you'd like. But it's changed my life. (You know you're getting old when you're saying a cleaning product has changed your life). No but sesriously, THANK YOU. I don't need to go to Autozoone much because usually I don't have much problems with my car but when I do, I ALWAYS Have a good experience. Thanks you guys! read more

I went to AutoZone back in September because my car battery was dying, so I bought a new battery here and Chris, young dude, one of the techs/ sales associates helped me out and went above and beyond. It got dark by the time we were able to swap out my battery (it had horribly corroded) but I am so grateful that he was able to assist me because it meant I was able to drive home. If he still works there, look for him! He's super helpful. read more

I was having a really hard time with my car battery & Christian Garcia walked me through how to remove the battery & charged it for me. I am so grateful for the caring and helpful employees at the auto zone on vermont . Thank you again Christian you really went above and beyond read more

I was impressed w/ the service here today--there were 2 girls & 1 guy, all of which were very friendly & helpful towards myself & all of the other customers I saw them help. I wouldn't normally write a review for a run-of-the-mill auto store, but the service was excellent. I told one of the girls I thought my battery was dead & she said the guy will be right back & will help me. I didn't even have to remind them I was there, as soon as the guy was back, he came looking for me to check my battery! He hooked it up, it was dead so the girls helped me find 3 options that worked w/ my car. The cheapest one ended up being able to fit for my car model & the guy helped me install if, which was a total lifesaver. I tried to tip him, because I really appreciated his help (& because it was pretty hot outside & he had to come out twice to help me w/ my car), but he was very professional & refused the tip saying company policy doesn't let them accept tips--professional, friendly & honest! What more could you ask for? read more

Friendly greetings when you walk into any store kind of freaks me out and at the same time, I really like it. They did that here and it seemed genuine. As someone who worked customer service for many years, I notice that kind of stuff. The store is clean and pretty well stocked. I knew what I needed right away and was in and out in good time. The cashier asked if my item was OK and I appreciated that. I also appreciated that he didn't try to push any promotions on me as the item I had was a part of one. The parking lot is a decent size and there are trash cans everywhere for those motorists who needs to do their fixit stuff right then and there. I think that's pretty awesome. Isn't that awesome? Also, the strip mall has food... You know, just in case your vehicle is stuck and you get hungry. ;) read more

line gets pretty long sometimes if you're waiting for someone to assist you or to checkout. however, other than that, service was good (with Oscar at least). I went for a free battery testing and Oscar came out to my car with the reader and discovered that i had a bad battery. since i'm a girl that knows nothing about cars, I asked him if he could check what kind of battery I needed and a bunch of other questions like what do i do after i buy the battery, do i have to install it myself, where would i go to have someone help me replace the battery, etc. he was more than happy to help me - helped me pick out the right battery for my car and replaced the battery for me complimentary. Only downturn was that I had to wait until the line died down a bit so he can come out to my car. Other than that, pretty solid AutoZone. Also, it was pretty busy when I went on a Sunday afternoon and the parking lot isn't huge so you might have to stalk someone until they leave their spot. read more

When my car was having a hard time starting, I was dreading the hassle of getting my car battery replaced. I decided last minute to drop by this Autozone location on my way home, and I am so glad and thankful that I did. Everyone was extremely helpful and attentive, from the minute I called the store, to the front desk clerk, to the manager Aidan who was on duty. I have to call special attention to Aidan as he went above-and-beyond to grab his tools and help me install my car battery and windshield wipers. Can't say enough good things about Aidan, but he's earned my loyalty as a customer. Give the man a raise!! read more

My partner and I recently bought a used car and the headlights were not working properly. We had previously gone to another AutoZone but service was so bad. They did not want to help us change the headlights (we didn't know how) and they were just sooo rude. So we decided not to buy anything there. We came here instead and had help from Linda & Phillip. They went the extra mile to show us the headlights we needed and changed it for us :) So happy with their generous customer service! read more

This is the only autozone I will go to because of their outstanding customer service. There is always a friendly voice greeting you when you walk through the door( I usually dislike being greeted at the door but these guys sound genuine). They are never too pushy when it comes to recommending additional parts that help get the job done right. read more

AutoZone - Auto Parts & Supplies Near Me - Los Angeles, California

Bought some brake pads front and rear for my Infiniti g35 and I called and told me that only the Front break pads appear on their system with warranty. How the hell does that even happen. They don't put the warranty on the items. Ridiculous!! Same thing happen to my father but with his wheel bearings. Smh. Save your receipts!!! read more

Great service! I got some assistance with putting some roof racks on my car. Oscar was amazing! He was outside helping me for over 30 minutes. The sun was blazing and oscar had such a great attitude. he had a smile on his face the entire time. read more

Steven G helped me replace my Toyota Prius light, even though other employees griped about how difficult it was and that they wouldn't even touch my car, Steven took the time and replaced the bulb even though it was an unpopular thing to do with the guys. Steven is unafraid of hard work. Thank you Auto Zone and Steven. read more

Needs more people working had a question so I could make a purchase and there's was a whole different line for that and and couldn't even get answer to my question waist of time read more

I am from Ohio and I always go to AutoZone for parts, accessories and advice. The staff at the location I went to was very friendly and I was worried I wouldn't get that in Los Angeles. I couldn't be anymore wrong! They're happy, and eager to help. I will be going to this location often and I'm very happy to know I am treated like a valued customer, although being new to the area. read more

Would give this place 5 but due to the fact that, some worker tried to rip my friend and I off I will be giving it 4 stars, because although he did rip us off another worker came out and helped us and told us that we could of gotten the ones that came in pair that were way cheaper than buy the ones sold individually that the previous worker had sold us, so the nice worker went back inside and go the cheaper ones, that were the same kind, same brand just cheaper and used those instead and told us to go back inside and exchange them. So we did and the lady working cashier told us that we were charge for different kind of individual bulbs that were more expensive than the ones that we had actually gotten. So she did the exchange and we got $15.63 reimbursed. Thanks to the nice honest workers, who helped my friend and I. read more

Place has the worst customer service. Do not come here unless you are desperate for parts.