UPDATE: 31-JAN-18…read more Craig Payne, the General Sales Manager, reached out to me and apologized for the poor interaction I experienced on the 26th. He asked for my candid response and listened attentively. Following the conversation, he extended what I perceived was a reasonable offer on the van and on the Mazda3 for the trade in. I accepted the offer and ultimately purchased the van. I did decline the trade-in only because I realized I didn't mine attempting private sale. It was refreshing to speak to Craig and to discuss how the marketplace is changing for car sales. I enjoyed our conversation. I setup a time for pickup and he told me they'd have everything waiting. He delivered. I was in and out in 70 minutes. Yes, I timed it because I'm an engineer and I can't help myself. Craig's interpersonal skills saved the deal and made Toyota a quick sale on the used van. I was paired up with two young men who exemplified professionalism in a career field often plagued with unscrupulous behavior. I had the pleasure of working with Matt Tevis and Rob Lecowsky (sorry Rob, the paperworks outside in the van so that's how I think the spelling on your last name is). Matt explained the features of the van to me, he patiently walked me through the checkout process, and made sure this van met my requirements. Rob, the Financial manager, explained the different warranty options available to customers purchasing used-cars and took a keen interest in my Toyota shopping experience. I learned he is Rodney Holmes Nephew - small world. Today's experience is exactly how I envisioned purchasing a car from a dealership should be. Explain your requirements, agree to a reasonable price so both parties win, and be out the door in 1 hour. I highly recommend you request Matt Tevis as your sales associate. If you've had problems with this dealership in the pass, I suggest you directly reach out to Craig Payne. Craig is the franchises new General Manager of Sales and he genuinely cares about making your Toyota experience memorable - in a good way. Thank you Craig for amending my previous experience. I will surely be back in 2 years when it's time to replace my 1998 Tacoma (need back seats for the kids!). ------------------------------------ USED-CAR Experience: 26-JAN-18 Matt Tevis was my sales representative - he was professional and easy to work with. He greeted me when I parked my vehicle and shared with me the various minivan options on the lot. We visited the establishment looking strictly to purchase a used minivan. I told them upfront my expectations and what I thought was a reasonable price to pay. They use NADA as there source for market value prices. If you use nadaguides.com, that's their source - or at least that's what they try to follow. Looking at a 2014 Sienna LE with 87,775 miles shows a $16,300 price. The van has scratches and blemishes, but that's to be expected with most used cars. Looking at nadaguide, they paid anywhere from $11k to $13.5k for the trade-in. They also shared with me that they installed 4 new tires, wiper blades, and a new battery. Ultimately, they didn't budge much on the list price and weren't really interested in negotiating the price. I thought they could come down more - but that wasn't my issue. My issue was the low trade in. As seen in one of the attached images, the trade in value for a 2013 Mazda 3 I grand touring with $55.6k Miles on NADA ranges from $7.5k to $9.7k. They offered me $6.5k. I declined and then they went up to $7.5k the 2nd time. They wouldn't go any higher. Keep in mind NADA recommends the list price for the car to be $12k. Even if they gave me what I wanted ($9k in trade in), that's still a possible $3k in profit, in addition to whatever they'd make on the van itself. What irradiated me the most was the managers demeanor and attitude towards my offer. He told me "You're trying to get wholesale for the van and clean retail trade in for the mazda3". He didn't ask me how I came up with the numbers nor did he really ask me anything. He took it upon himself to come over and tell me I'm asking for the stars and Im not getting them essentially. That response told me he didn't listen at all to my request because it wasn't accurate or true. That interaction persuaded me to leave the establishment and not return. It also encouraged me to write this review. I don't recall his name, but he was an older fellow with a tattoo on his right arm. Recommend you request another sales manager. I've heard great things after the fact from family members about Mr Richard Bailey. Lesson learned is expect a low trade in with dealerships and little to no wiggle room on the used car Internet price. I also learned payment method has no impact on negotiations (I was paying with cash). If you want more money for the trade-I , I recommend just doing private sale.

I took my car in for an oil change, waited 3 hours, given no updates. Later got my oil change…read moresomewhere else only to find out they overfilled my oil by two quarts! The worst ever never going back to Toyota of Southern Maryland.

My family has been doing business with Toyota of Lex Park for years, since it's been CMA customer…read moreservice is consistently disappointing - the service work itself has been fine. Each visit involves poor communication, incorrect information, and a rude, unprofessional attitude--especially from one staff member who is repeatedly unwelcoming and dismissive. That kind of experience overshadows the quality of the actual work. At the end of the day, the front desk / administrative is the face of your business, and right now, it's driving customers away. Because of this, you've lost my business and my family's. Management should seriously address, train and improve customer service.

from start to finish in the process of shopping for a new car, Jamie was excellent to work with…read more Welcoming without being the classic overbearing salesperson. Remembered my name and specific specs/interests when I came back successive days. Knowledgeable on all fronts, transparent and thorough in communication process. only positive experiences --if you shop there, ask for Jamie

If I could give a 0 I would. Store worker wouldn't come 50'…read moreacross parking lot to test my battery (2 flyers saying they do battery testing) and other girl wouldn't loan me an 8 and 10mm wrench so I could loosen the battery terminal myself - 'free loaner tools' anyone?! These folks are the worst! Voting with my feet (cause my car won't run) but don't want anyone else to come across the disappointment I did! - Kelly Tin

I was pretty sure I needed a new battery, so I went in for their free battery test. There was one…read moreemployee there who said she could only do the test if I pulled up and parked in the fire lane in front of their store. Okay.... are you paying for the ticket?? I can't believe they suggest you park unsafely and illegally rather than properly staff their store. And what about when they need to switch out the battery? I just continue to illegally park while the sales staff mans the phone, store and changes my battery?? Instead I went to Autozone (CALIFORNIA, MD (15 Miles)22707 THREE NOTCH 20619 Phone: (301) 862-3250) where they had 4 people on staff. I did need a new battery, got a military discount and was in and out quickly!

Not the most convenient auto parts store for me because it is in St Mary's county and I live on the…read moreother side of the river. That said, they often have parts I need when advance Auto does not. Today I was able to pick up a cabin filter at a decent price. Service by the employees is fast and friendly.

Preston was amazing with helping me getting the bottom nuts into the back license plate frame much…read moreappreciated !!

Went to several auto parts stores looking for a part for my Acura ... stopped at Fisher Auto Parts…read moreand initially George was very helpful ... they did not have the part and so I got some other needed items .... I was having trouble putting a wiper blade on and asked for help ..there was 1 other person in the store .. he did help but not before he rolled his eyes and made me feel like a real idiot ... it turned out the clamp that was included and I was trying to determine where it belonged I did not need after all ... it was just an extra part .... thinking I will not be returning to Fisher Auto Parts

From the owner: Click Business Name for More Information…read more At Fisher Auto Parts, we understand the importance of providing professional technicians with the best products available. Fisher Auto Parts has catered to both the installer and do-it-yourself customer since 1929. Both market segments need a high-quality and affordable solution to their auto part needs. By far, surpassing customers' expectations, we have rapidly grown into the dominant regional provider of high-quality name brand auto parts in 15 states. We are very much a technology, services, and marketing oriented supplier of auto parts to a wide variety of customers, but particularly to the highly-trained and competent professional installer. Why do these technicians choose Fisher Auto Parts over the many competitors? The easy answer is that our parts professionals are more qualified, have better tools and programs, and have earned the trust of installers over the years. As the founding member of Federated Auto Parts, we have partnered with nearly 100 other corporations to form a program distribution group with over 3800 locations nationwide. An even greater number of Federated Car Care members are joining us in promoting "the best quality at very competitive prices." We invite you to rely on the expert advice of the highly-trained professional installers at your local Federated Car Care shop! We sell the best-made products that you can buy as good as OEM or better.

As another business, I'd like to state that this place of business has poor staff members and the…read moremanager/district manager is someone whom does not attend to customer's in a serious situation. The situation I am still currently dealing with is a refund status that they claimed to process in full but really did not do so. I've asked for surveillance to be involved for proof but it just seems that I can not get in contact with anyone that can help me. We bought batteries and brought back the batteries for refund but the staff member told me to come back the next day remaining, to get the refund but the next day I came back they gave me a receipt with still no refund and claimed it was refunded. SURVEILLANCE CAMERAS STILL HAS NOT BEEN PULLED UP FOR THIS MATTER. ONE OF THE STAFF MEMBER POCKETED THE MONEY AND NOT ONE OF THE STAFF OR SUPERVISORS ARE HELPFUL! I DO NOT RECOMMEND THIS PLACE OF "BUSINESS".

I was trying to fix my headlight and I managed to buy the wrong bulb. Then I turned and tightened…read morewhere my actual headlight was and it came back on, so I realized I didn't really need a bulb and that I had bought one for the high beams ‍....Anyways, I went back in minutes later for a refund. The fella said "but you opened it!". Now from my accounting classes from college we learned that a product can be returned as long as it's not damaged. I have returned numerous opened items to Walmart and such over the years. I understand that some things cannot be returned like underwear and food and maybe there's some reason that car stuff cannot be returned that someone could of explained better to me. I would of understood, but I'm really not feeling the "but you opened it!" thing. There is nothing on the receipt about returns. It usually says something about return within 30 days or something or that they don't do returns. I don't know if this something that happens every car part place anyways, but for now I don't plan to go back to this store because that was not cool. I just kind of wanted to share so others can be aware.

On Wednesday, October 4, 2023... I finally found the part that I was needing for my '98 F150…read morePickup. I've looked everywhere for this 1 part for over 2 years. It is the little directional button that controls the directions of my Sideview mirrors. Two years I had been looking for this 1 specific item, went to Rockauto, A1Auto Parts, AutoZone, and even Advanced Auto, no one had it or they couldn't get it. But on this day on 4 October 2023, Wednesday, I searched over behind the Green fenced area where they used to have an abundance of trucks similar to year of my truck, to my surprise very little trucks were there. As I walking back to leave, in the distance, I spotted a Ford that looked similar to mine if the clearing all the way in the back pass, all the buses; there were 2 vehicles that I could choose from, one was a 97-98 Expedition and the other was a 97-99 Ranger. In both vehicles was the part that I had been looking for, so I got both just in case one of them was to break later on down the line, this way I would have a backup. Thanks to Hollywood Auto Salvage for having these 2 vehicles, for I was losing hope in ever finding this 1 single little part.

Don't buy anything from them. They have a no return policy and they neglect to tell you that. I…read morebought $250 worth of car parts. Nothing will work for my car and they won't take him back.

I am so disappointed in this place. Don't get me wrong, there are a number of good people working…read morethere, but the auto and tire department is hurting. They have no desire to assist you in what they have or recommend a alternative. The young at the register today had no motivation. If you don't like your job- move on.

They never answer the phone I'm probably about 1 for 15 on that topic. So I always have to go in…read moreperson to set up an appointment. The last three times I've been there the man behind the register is so slow. He has an accent that is hard to understand and isn't the least bit friendly. Every customer that walks away from him is visually frustrated. And usually I get comments like " Goodluck you're going to need it." Walmart is cheaper than most other places so I keep going back but it's to the point where it isn't worth it.

I stored my Small Rv here The Owner was very nice. I even decided to get a hitch for my car It was…read moregood price for labor and Hitch. Would advise this for anyome who needs hitches with light hook up and side rails or acessaries mounted in or on truck and there local for added convience! Good honest work. I trust them and that says a lot.Traveled world and Ex military lady.Buying local and this helps economy in Saint Mary's!