Honestly very surprised to see this location has 5 stars. We've had a very long day and the cherry on top was finding out one of cars is having some trouble. we stopped by quickly to get oil to ensure our engine doesnt give out. Car troubles are hard enough for anyone and one gentlemen made it so much worse. Starting from the beginning. we arrived and spoke to a representative to find the best oil for our vehicle. She was okay, a little rude but, nothing major and she did what needed to be done and grabbed our item. Shes the only one i know the name of but wont be sharing it as its unfair as she was not the biggest concern. when paying another representative walked in greeted us and had a positive attitude and I wish I got his name as its people like him that would even make me think of shopping at any autozone again. we are continuing with the payment when another customer walks in (hispanic important for later) i hear another different representative talk to him in a stereotypical hispanic accent in spanish which was clear he did not speak. im hispanic , i dont mind when people who dont speak the language fluently, speak it, as long as its not in a mocking way. his was very mockingly. He headed outside to assist his customer and when walking by looked my sister up and down and "mmm" in a degrading way. As if she was a piece of meat. even our representative looked uncomfortable and confused onto why he would do that and she saw we were uncomfortable as well. I asked her if he worked there and she confirmed he did. he walked too quickly to get his name. she asked if we were okay and i said that its unacceptable for him to speak to a customer that way and advised her that we would never return to this location if they are okay with their female clients being harassed and we quickly left. when outside i heard him say something along the lines of "pretty car to get pretty women" but much more vulgar to the client he was assisting. i was too overwhelmed to remember his exact words as i was dealing with the initial shock of what had just happened inside and the stressful issues im having with the vehicle. before i left i saw they have a letter posted outside for customer feedback with 2 numbers and 3 names posted for the store and district / regional manager. Upon arriving home, i called the store manager number and it was just the store number. i spoke to someone who stated his name was ronald and that he was the manager. I asked if the store manager was there and provided the name thats on the letter outside and he said no one with that name was there he was very unpleasant unhelpful and rude and i advised Id reach out at a later time. I then reached out to the district/regional number (both have the same number) and left a message. To some this may seem like a no big deal but imagine having such a difficult day, and going to a store that most women already have issues going to due to societal stigma, just to be insulted and humiliated by staff. I will update should they reach back out in regards to my concerns but this situation was not only inappropriate, but unacceptable and I would hope anyone reading this would imagine if this was their sister, daughter, mother, or any female in your life who was sexualized in whats supposed to be a safe environment would also be as outraged as I am. read more
