First of all, I can not leave a zero star review on this format. I will explain why 1 star is…read moreconsiderably higher than they deserve. My horrible experience with Leonard/ Leer started in October 2018 at the dealer located on 5226 Fayetteville Rd Raleigh NC 27603. I ordered the Leer 122 with all options totaling $3,232.50. Approximately 10 weeks later, the topper arrived and I made an appointment to have it installed. It was at this this time when I learned that the manager had quit and I would now be dealing with Chris. I had already sealed my tailgate and installed a Bedrug prior to this. We had a very wet winter and I noticed right away that there were major leaks at both side windoors and the pass through as well. There was so much water intrusion that the water would run down under bedrug and drain out of tailgate hinge area. I made an appointment to have this addressed and spent several hours in their waiting room. After the next rain, the exact same thing happened.......major water intrusion. All the leaks were noted to be coming from window and windoor frames. They were obviously not sealed correctly. I made another appointment for "adjustments" to correct the problems. Again, several hours in the waiting room and I took it back home. The same leaks occurred at the next rainfall. Chris ordered new windows and I went to have them installed with a few more hours of my life wasted in their waiting room. Next rain ... same leaks. Chris decides that sending the camper back to the manufacturer should be the next step so I make an appointment to remove the shell and send it back. he explained that they get two deliveries a week and this should proceed quickly with priority. Also Leer was going to cut me a check for $100.00 for my trouble. Of course that never happened. So I check in week after week after week after week to listen to Chris's BS lies. He is a really bad liar because he can never remember the last lie he tells. Finally, it strikes me to visit the dealership and handle it face to face. My camper never left.........it was sitting in the exact spot where it had been removed.......I was absolutely livid!!!! So 4 plus months after ordering a camper that was specifically for fishing/camping I have nothing!!!! I demanded a full refund and recounted every lie to his face that I could recall in front of every customer there. The refund was granted after a lengthy discussion with the regional manager. The regional manager explained to me that this is an unheard of situation that I should contact Russel at 4239 Capital Blvd in Raleigh to get the shell I need to build my fishing rig. A lengthy discussion with Russel insures me that this is the exception to the rule and they are experienced enough to handle complications like I had. So my dumb ass orders the exact same camper shell!!! yep ! I sure damn did!!!! ALL THREE WINDOWS ARE LEAKY AF !!!!! This time the gas struts wont hold open the windoors!!!! What is the purpose of a 300 dollar windoor that wont stay open!!!! The pass thru window frame was totally crushed by the installer!!!! Leaks like shit!!!! I have a damn pool noodle between the cab and camper to mitigate incoming water. I have been to this location 3 times to try to fix these problems. Also liars and not one call returned!!! I have to call every damn time. Done with these idiot thieves.... DO NOT EVER DEAL WITH THESE INCOMPETENT PEOPLE!!!!! DO NOT SPEND YOUR MONEY AT EITHER OF THESE PLACES!!!!! This shell is still under warranty but I'm taking it to Jack Of All Trades to fix it for $400 bucks.....Leer refused to pay for that.... idiots!!!! My name is Trey Rodgers and my number is 919-614-1968 please call me because this is only the tip of the iceburg. I will share EVERYTHING with you!!!! You better do your homework before buying anything from Loenard/Leer!

I went to Leonard with my newly purchased Toyota Tacoma 2016 with 41000 miles. I talked to Chris…read morethe owner/manager of the store. I bought a brush guard 6 led lights, and big winch, step bars and bug /wind deflectors. and a mat for the bed of the truck. the items I bought are high quality and were installed well by Jason. However, what should have taken maybe one or two visits for the install turned into 8 separate to the Leonard location in garner NC. Chris was misleading each time I spoke to him about the install of purchased items. every install took 3 or 4 times longer than he said it would. He was rude and would put me on hold to talk to new customers in the middle of our call about my truck or he would saw he was busy with a new customer in the store or on the phone and would call me back as soon as he was finished with new customer. he would never call back and each call I had to remind him who I was and that I had spent $5000.00 at his store..... also, whenever I asked him about another accessory that I was thinking about purchasing he would say he would research it and then NEVER follow up or return my call with the information that I requested or the price. So what should have been a one or two day install turned into 8 days and 8 separate visits. With no apologies for the misleading install time quotes and the 8 visits I had to make to his store. so my install took 3 weeks. other things chris did was put a new customer install before mine like every day. so it was not like I got to go back 8 days in a row, he would do 7 other jobs and schedule me after that even though I had paid for my items in full. it is not good business to start a job and not finish it then go start 7 other jobs and fit me in when it was convenient to him. Jpason , the installer is very good but he would start my install for day then stop half way through with it then go do a new customer job who just showed up that day without an appointment, made a new purchase that day and get out ahead of my job that was started two or three weeks ago! good businessmen start a job and finish that job before they start the next one!!!!! Jason was rude when I asked him why he could not finish my install job that day (all he had to do was re aim 4 led lights on the front of truck which he said he would do when he first installed them. it only took him minutes to do this yet he wanted to go do another install and make me wait hours to finish my job which only took 5 more minutes. great leonard products, shitty scheduling, shitty communication, don't give a shit attitude and rude. I will never go back and I advise you to go to the leonard store on capital --great service, great communication, timely install (done in half a day) nice, respectful, not a scatter brain and not arrogant. Chris acts like he is doing you a favor by selling you products and will get to it whenever he gets 7 other new jobs done first even though you were there first with a scheduled appointment.