Very unprofessional owner . Rude and makes nasty remarks to…read morehis employees in front of customers. This store is very dirty and unorganized. Employees working counter have knowledge of products and always pleasant more then I can say about the owner Mark He's so rude and nasty and he needs to learn to appreciate the people he has working for him. Because one day with the knowledge they have they will be able to get a job where someone appreciates them.

Placed an online order before I could finish checking out they reduced the quantity in my cart from…read moretwo items to one, finished placing the order they took the money out of my bank account I drove all the way to the store for them to tell me they couldn't find the item, I said okay then order it and I can pick it up sometime soon they refused and we're acting shady the entire time, I'm relatively certain that the store manager who was telling the employee helping me to not even bother looking for the item I'm pretty sure that manager is the one that got the item when he saw how steeply it was marked down. Store was dirty, crowded, and unorganized.

Refused to honor Diehard battery warranty, battery went bad one year after purchase, the warranty…read moreis 3 year free replacement. They said it was because I didn't buy it at their store. Diehard warranty states any authorized Diehard dealer can honor the warranty with proof of purchase, no matter where the battery was purchased. I took the bad battery to Advance at Heath, Ohio and exchanged the bad battery for a new battery in the matter of a few minutes.

I called this location to get a recommendation for a led load equalizer because I'm trying to Ab…read moreled third brake light swap on my truck. Guy on the phone said the part would work for it. So I wanted my time and money and went and bought it just for it to not work and not even be the correct part. If I was that store, I would get employees that actually know what they are talking about

I walked in and was ignored. I asked an employee to help me and employee was confused on what to…read moredo. He eventually left what he was doing and helped me. When he couldn't help me, another employee helped me find what I needed. Customer service needs some work.

Absolutely the worst customer service. If I could give them a zero I would. They gave me a bad…read morebattery and told me it's now out of their hands

customer service is top notch, had trouble with getting warranty for a battery taken care of at…read moreHebron , took it to the Heath store and got the battery replaced in no time. Very helpful and professional service at Heath, avoid Hebron

Kind of a long story. Purchased a headlight bulb at the Newark store. A week later went to install…read moreand it was the wrong one. I live about 30 min away, but was going to be in Heath, so stopped to return at that store. I couldn't find the receipt, so that was the first issue. Let me be clear, the young lady helping me went out of her way to swap them out despite the fact that I didn't have a receipt and their stores apparently don't "talk" to each other. Second issue was I had no DL with me. It had not been given back to me when I had to present it at the shooting range a few days previous, and I didn't realize I hadn't gotten it back until I needed it. She got her manager to come help. That's where my issue started. I appreciate he helped me out and did the exchange despite the fact I had NOTHING I needed. I was appreciative when he informed me he was going against procedure and in the future I would need my DL for a return. I told him that like the majority of folks, I carry my DL with me at all times, and explained why I didn't have it. In my mind, at that point the transaction should have been concluded and we all move on. But he starts it up again about having my DL. I said I've already explained to you why I didn't have it. Then he tells me not to get mad, and does his DL speech again. I said well actually I AM getting mad and started for the door. He said something about taking care of me, and I responded with yeah, after making sure you slapped my hand. My point is this. If you are really concerned with GREAT customer service, then explain your policy, and either help or don't help. Simple as that. But if you decide to help, then do it with courtesy, and don't presume to continue to lecture your customer, THEN tell them not to get mad. Bottom line the only reason I was there in the first place was due to one of their employees selling me the incorrect bulb. Again, the young lady who first waited on me was really nice and helpful, and I have no issue with her.