I had questions over a car for sale. Apparently they dont have the people to talk to about sales on…read moresundays. I talked with the manager, I wasnt done with my questions and she hung up on me. She wouldn't give me her name either after asking multiple times. It explains all these one star reviews, poor service from the top down .Ill sell my car the other junk yard.

This one time I bought some speaker stuff from there, was using the blue barrel to carry my items…read morewhile in there, placed my item in my back pack after purchasing them and was putting away the blue wheel barrel as I was walking out the manager or boss (not too sure but he was an old white guy talking and coordinating all the workers the do and don't) stop me checked my backpack and then GRABBED my backpack and told me I can't leave because I have the items in my backpack thinking I stole the items I just purchased, I even told him I just barely purchased them. Made me go back to the counter to have them check it out and show them the receipt again which I did. Was quite upset about it because I just purchased it and he's acting as if I stole it. He didn't even apologize and went back to coordinating/yelling at the workers. He was very rude and unprofessional

My 75-year-old father came back tonight from a O'Reilly Auto Parts store, located at 4969 East…read moreKings Canyon Rd, Fresno, CA 93727, and felt utterly disrespected and disgusted with the unprofessionalism displayed by the supervisor named Javier and his staff tonight. My father (and my family) has been patronizing this establishment for decades for all of our car needs. The level of customer service at this location was always high quality and employees at various O'Reilly locations were always excellent, particularly helping the elderly. My father's visit tonight involved a purchase of a car battery to replace a dead car battery, which was still under warranty and previously purchased from O'Reilly. According to my father, he asked Orlando (the cashier) if he or one of the staff could help him install the car battery, which the store has historically done for him for decades. My father witnessed another employee concurrently installing another customer's car battery. Orlando said he couldn't do it, but would defer to his supervisor, Javier, to talk to my father. My father said it was Javier who was the O'Reilly employee that was installing another customer's car battery earlier. Javier spoke to my father and said it was O'Reilly's policy to not install car battery replacements for customers, even though my father clearly saw Javier install another customer's car battery replacement prior. Javier stated that it was O'Reilly's policy for employees to not assist customers with installing car batteries that are still under warranty. Whilst talking to my father, Javier instructed one of the staff to help another customer with their car battery; concurrently, Javier was denying assistance to my elderly father. Javier then scolded my elderly father and insisted that he purchase tools in the shop to do the install himself without any of the O'Reilly employees' help. My father said Javier rudely walked away while my father was still pleading with him. THANK YOU to a very kind fellow customer, Angel, who was looking around the store and witnessed the encounter. He approached my father to offer his assistance. My father didn't have any tools on him whatsoever, so he was resigned to purchase a $15 wrench from O'Reilly for Angel and him to install the car battery themselves, so that my father can make it safely home. When my father came home, he explained the troubling encounter with Javier to me. I've never seen my father so upset and gutted before. I immediately called the store, and Emanuel picked up. I asked for his supervisor, Javier's, last name, but Emanuel said that he didn't know Javier's last name and that Javier had gone home for the day. I will be filing a complaint with headquarters about Javier's subpar customer service tonight and his refusal to assist an elderly and long-time loyal customer. We don't ever want any customers, especially the most vulnerable like my elderly father, to feel belittled and small like my father felt tonight.

Sold something they don't need . Great place looks clean and…read moreclean. Friendly mask. Still can't get the right part. But nice people hard to hear them but great place to be.

Felt so uncomfortable seeing political flags in their office. As a corporation I thought it would…read morenot be aloud but it must come from store management to allow this. Sad to see it. Also they are not well trained in communication with their customers.

Outstanding customer service and I have referred my family and friends. Keep up the great team work…read moreyour customers do appreciate you. Just remember you can't please everyone although you keep trying. Please continue with the great service you provide to your customers.

Outstanding customer service; the best experience I've ever had over the phone…read more Jerry located the vehicle and the correct part for my car without me having to leave the house. The part will be shipped via UPS. Thank you Jerry Felipe Mendoza

Over 80 acres of cars and various auto parts, truly a car person's Disneyland. Cars from 1928 to…read morepresent, knowledgeable staff and the founder Jerry Turner is still at the counter, 96 years old, and knows where everything is by memory.

I went in a few hours ago to pick up some car seat covers. As soon as I walked in I was immediately…read moregreeted by someone at the register. After browsing around and comparing prices on my phone, I decided on my purchase. There were other customers being helped, so I figured it would be a wait and I was okay with that. However that was not the case. As soon as I walked up to stand in line, an employee greeted me again and offered to assist me. They were patient as I fumbled to find a phone number that was linked to their rewards program. They chatted with me and never made me feel rushed. As I went to pay, I mentioned I had a coupon, but I didn't need it. They offered me a discount on the item that was way better than the coupon. The cool thing is that the item was already priced lower here than other similar stores. Bonus! Discount upon discount! What a great way to end 2023!

They really don't care about your business here. I went to their website and found the battery for…read moremy car that I wanted. I called them to make sure that they had one. They said they did. I told them I would be right down. I got there. There was an older gentleman behind the counter along with a younger guy. I told them what I wanted. The older guy said they have one but they don't install. I said well your web site says you do for no charge. The older guy looked at the younger one. The younger one told him I have never installed a battery. The older guy looked at me and said I can install it but I just started my lunch so you will have to wait until I finish. I told him no thanks, I would go some place else. Older guy told younger one to go next door (Pep Boys) and see if they can do it. Younger guy left. Came back in about five minutes and told older guy your son said he can't get to it for about an hoiur. I told them both I would go someplace that had labor available. It's hard to believe they let a $250 sale walk out the door so he could sit at the counter and spend his lunch time there.

Terrible service, bought a battery and tried to get someone to change it, he played around with it…read morefor about 3 minutes before telling me he has to go on lunch so I had to go inside and request tools to take care of it myself. Wish they would train their employees on something as simple as a battery but that is very clearly too much for them

Wow, the service I received here today was superb. Talk about taking care of the customer, first of…read moreall, since I didn't have the receipt for my defective battery, the employees there helped me in every way they could to track the purchase, after many failed attempts, we succeeded. Only to find out the warranty had expired 6 days ago. After careful consideration and a conversation with one of the managers they went ahead and replaced my battery for free!! Technically, they didn't have to, but the fact they were willing to saris to their client speaks wonders of their team. Thank you guys!!

My car needed a change of rear bakes and my husband needed to go auto part to buy the parts needed…read more Once we we got the sales person Available was very quick and help us. He found the part in the system right away and gave us the price. We told him we were buying it. We revised the part and we bought it. It was a quick transaction. He was very helpful. I didn't get his name. We will comeback for sure. They have a great variety of auto parts for sale. Anything you need they have it. You can also borrow the tools needed to use for the replacement. You just need to leave a deposit. They want to make sure you bring it back. Also any oil of coolant, or any fluid they do have it. Very good.

Great customer service ! Everyone is very helpful. Shout out to the manager Mary for being…read moreunderstanding and helpful. I appreciate you and your staff!

Great place to come to and to be ready and very professional on there work also no problemsread more

Well it's a junkyard what do you expect? The only positives are there is an app you can use to…read morecheck car availability. They charge you 10 dollars to use the metal cart to haul parts around the yard, which is the stupidest thing I've ever heard. Why would you charge me to use the device that gets parts from the yard TO WHERE I PAY FOR THEM? I absolutely would have bought more things with that cart but instead you have to get your little 10 dollar fee... what does it cost you if I buy nothing? Not a damn thing. It's a metal cart. Rethink this policy, it's absolutely asinine.

We bought an alternator today and it was broken upon going to install it. We paid 290 bucks for…read morethat. Now we can't get to work and they are closed tomorrow. How is this right? The guy on the phone also got me said it was 205 and when we returned the old one we would get 61 back. However when we got there he said 288 or something and when I questioned it they said when I get the 60 back it will be 205. I said let's just pay cause I didn't want to go somewhere else even though I had found cheaper someone was already coming to install it. This isn't okay and we better get a refund.

These guys always have the parts I need. in my experiences the dealership is always higher, and in…read morea recent repair the dealer said they could have the part in 3 days.