I am the manager for an auto repair shop in Lake Forest, and occasionally use this location…read more Particularly, I want to mention Kenia in the parts or wholesale counter. Working in automotive service for a long time now, you get to learn that knowing about cars is not exclusive to male or female these days, but for many working in the business, you often encounter that the employees are just working - they don't know anything or take an passion or interest in cars and how they work. So I have dealt with both males and females who just don't know anything, and it's rather disappointing. Everyday customer are relying on their expertise. Kennia is amazing. She is thorough, detailed, and goes out of her way to help and find other solutions, proactive, when me, a little shop - is in need of something. She is very knowledgeable. It doesn't take a lot for someone to take the extra step - and it shows. She doesn't have to, but she does anyway. Too many times, these days, we all become satisfied with doing the bare minimum, and don't think about the business or where our heart is it with doing the right thing and the best job we can. I pray she receives the recognition she deserves, because she makes it a pleasure to work with - you can trust what she does and recommends. Great job!

Stopped in as I needed a few items to finish a project on my 4x4. I found the parts and checked out…read morewith Enrique. What a terrific person and excellent customer service. He actually has a personality and has a discussion while checking out. I compliment his excellent customer service skills and must note that it's people like Enrique who make the world a better place. Highly recommended

Old fashion parts store. No banners NO CRAP just parts w knowledge…read moreAlso hard to find stuff too They have air cooled parts!

For a relatively small auto parts store orange engine manages to keep a large selection of parts…read moreand accessories on hand for sale. My boat is in a slip in Dana Point harbor. I needed a switch for the raw water wash down pump. West Marine didn't have it in stock. Orange engine had what I needed.

Stopped in to check out a few new cars today and was assisted by Austin Luciano. Great guy, we…read moredefinitely have our eyes on a few of the models. We really appreciated the time and assistance and look forward to coming back once we make up our mind.

I keep getting notifications to bring my car in for a lube, oil and filter but I didn't even need…read moreit. I asked them to check a beeping noise and she said it would cost $212 to look at it. That seems crazy, right? Jacqueline And I are trying to figure out whether it's worth it

Just bought a new RAM 3500 Laramie there, with all the trimmings. Jaime was a nice, polite…read moresalesman. They washed it for me and had it ready to pick up. We had one little hiccup with California's weight mandates for "commercial" vehicles, but we took care of it with a weigh-in and some paperwork. It's a very clean and well-managed dealership. I even took it back in later for service due to a touchscreen "glitch," only to discover I just needed to read my manual! Great service team for putting up with my operator error.

I purchased a new 2026 Ram 1500 Limited from Coastline. My initial sales experience with Jaime and…read moresales manager Ash was very good. Both were professional and easy to work with, and I was very happy with the purchase and the deal. Unfortunately, the post-delivery experience was disappointing. I discovered cosmetic issues shortly after delivery, and to Coastline's credit, they agreed to address them. The final door repair came out excellent--I honestly cannot tell it was ever repaired. Getting to that result, however, took several weeks, multiple trips totaling over 200 additional miles, fuel and toll expenses, and inconsistent communication that often required me to reach out for updates. The worst part was the dealer-provided loaner. I reported electrical/startup problems and requested a replacement, but the Jeep ultimately broke down and left me stranded in the middle of the desert for nearly three hours. I had to arrange my own transportation, including having someone drive approximately 120 miles to pick me up. After everything was completed, I reached out regarding the overall experience and possible goodwill for the additional inconvenience and expenses. I was disappointed with management's response and no additional consideration was provided. Overall, Coastline deserves credit for ultimately correcting the original issues and for the excellent quality of the final repair. The initial sales experience was also very good. Unfortunately, the communication, loaner experience, and overall customer care afterward fell well short of expectations.

Five stars: the best car-buying experience I've ever had…read more I never thought I'd write a glowing review for a car dealership, but Capistrano Volkswagen is the very best. Chuck was helpful, communicative, and accommodating from start to finish. There was no pressure and none of the fuckery I've come to expect at car dealerships. He was consultative rather than pushy, and he helped me get exactly the car I wanted. He's also knowledgeable and clearly passionate about what he sells, which made the whole process feel friendly and effortless. I drove two hours south from LA in Friday traffic, and the trip was worth it. I got a tour of the facility, a cup of coffee, and everyone welcomed my dog. Even the finance guy was great. I drove off the lot in an awesome car with business cards from everyone who helped me. I even got a one-of-a-kind, hand made, VW branded keychain created by a local artist. I'll absolutely be back, and I'll send my friends. Highly recommend this team! Big thank you to my man Chuck - thanks for your support and for getting me in a great car. Also thanks to Nick, Paul and the rest of the team. I will be back.

I have been taking my Jetta to Capistrano VW for several years, so this experience was especially…read moredisappointing. In April, I brought my car in for an oil change and annual inspection. After dropping it off at 8:00 a.m., I received no updates all day and had to call near closing time. I was told the work was complete and the car had been washed. When I picked up the vehicle the next day, I was charged $160.95 for the oil change and inspection. However, there was no inspection report in the paperwork and no technician inspection video, both of which are normally provided. A service advisor could not find documentation showing the inspection had been performed and promised that Brad (the service provider that filled my service order) would contact me. He never did. After several unanswered calls, I eventually spoke with Corey, the Service Manager. He confirmed there was no record of an inspection being performed and apologized. He offered to have the inspection completed and include a complimentary car detail if I would give them another chance. When I later called to schedule that appointment, my call was not returned. To make matters worse, shortly afterward my "Change Oil" light began flashing, indicating the reminder had not been reset. Because there was no record of the inspection, the vehicle was not washed as promised, multiple messages went unanswered, and the oil-change reminder was never reset, I was left questioning whether all of the services I paid for had actually been completed, including the oil change. What disappointed me most was not the mistake itself, but the lack of follow-through and communication. After years of being a loyal customer, I expected better. I'll be taking my business elsewhere.

I'm a regular customer for a reason…read more Excellent service. Fair prices including online match. Integrity. My wife clipped a curb and took a little piece out of tire lip near wheel. I was ready to replace but they looked at it. Was cosmetic. No leak. That was a few weeks ago. Saved me.

Waited in line patiently for at least 20 minutes while I watched them answer several phone calls…read moreeven though I was in line way before the calls came in The manager, Lawerence, is a pompous douche. He treats his employees rudely and his customers worse. Dude, it's just tires, relax. I asked Lawerence about the tire certification terms and conditions. Basically a product replacement warranty. I specifically asked him if there is a minimum tread requirement for a claim and also a time limit. His response was "no tread limitations and it's good for the life of the tire". what a scammer liar. it is all over America's Tire website that states:" 3 year term and tire must have 3/32" of tread for a valid replacement claim. I left without purchasing tires based on the way Lawrence treated me AND his employees.

Back in to service the CX5 this morning. Hugo was quickly…read moreout to greet me and double check what was needed. A very organized young man. They've also added a video feed to view as car is serviced--nice touch. Always an easy process here and I always appreciate the interaction with Hugo

Just be very careful when you buy from here. The sales associate will tell you anything to make the…read moresale. I was promised all weather mats - didn't get them. I asked for platinum maintenance and when it was time to sign paperwork, they gave me the GOLD. I also payed $50 over the down payment and I still haven't received any updates on that. I would have left had they not ran my credit TWICE. Buyers beware!

Service specialist August Spencer is fantastic !! Very knowledgeable…read more Excellent advice and excellent service, I'll be back Thank you, Toyota San Juan Capistrano John

Way above average experience buying my 2026 Tundra Limited. Drove 4hrs to buy the exact one I…read morewanted at Capistrano Toyota. Bill the salesman communicated very effectively. Sam in finance was professional. Ashley in parts handled the aftermarket accessories I purchased and had them in the truck bed waiting. Pricing was more competitive than any local dealer would offer. I would not hesitate to do business with this dealership again.