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    AutoZone

    3.4 (5 reviews)
    Closed 7:30 am - 10:00 pm

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    Shelor Motor Mile Service Center - First service ticket

    Shelor Motor Mile Service Center

    (22 reviews)

    Had problems everytime I go there they always are slow the last time I went they we supposed to do…read morethe 2400 check they said because I went over the miles by 400 that had to pay the total amount but when I called and told them the miles they never said anything about them not using the warranty.

    Dual retired military household here. They offered me a loaner vehicle because I was having a…read morerecall fixed. Before the appointment they called me to tell me they don't offer loaner vehicles if you didn't buy the car there. Then they asked me if I would wait or just drop it off. I asked them how long it would take, to which they replied "they tell you that when you get there for the appointment." How can anyone answer that question if they don't know how long it would take? Once it was time for the appointment I showed up and talked to Stephen Lancaster, the retail service manager. He proceeded to tell me there was no giving a loaner vehicle to people unless they bought the car there. I explained that I was not the one that ASKED for the loaner vehicle. It was OFFERED to me. After being of ZERO assistance with this issue, we moved to the next issue. The service itself. Our drivers side window seal is leaking. The car has 33000 miles. They then told me it would cost me $150 to have them simply look at the seal because the 12 month 12,000 mile warranty was expired. In actuality, the 2022 telluride comes with a 5 year 60000 mile warranty and a 10 year 100000 mile drivetrain warranty. I have had numerous poor encounters at this service department. None of the times did I find the Service Manager to have a good attitude. They are smug because they know they have the market cornered here in our small town.

    AutoZone - autopartssupplies - Updated May 2026

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