Almost three years later than when Amanda C. wrote her review and I had an almost same experience. I've been stopping by and calling in looking for a filter for my ride. Due to work and travel, just not having the time to seal the deal on the purchase and have it installed. I'd been waiting over a week for the store to receive the part. Contrary to what I was told during my first call, the part was not in by 3 pm, but rather new parts arrive the Thursday of the week before 3 pm. When I eventually got to the store to buy, the customer service of the first guy stunk. I thought about walking away during the purchase, he wasn't cool to talk to, maybe he had a cold or something. I've always found it's better to be vocal with people, I'm saying this as if (for example) I were in his place that's what I would have done. So that I don't come off as rude. Since I'd been waiting and waiting for the part I decided to just suck it up and buy it. Guess what.. it didn't fit! Or so I thought. First time for me changing this part. There was a little bit of work involved with removing housing and fitting it in. When I returned to the store to get a refund, a different fellow was behind the counter. He asked for the opportunity to try himself. Long story short, he tried it a different way and it fit perfectly. I left satisfied. I just finished submitting a thank you letter to Autozone so that dude gets kudos for saving my business. Since I'm happy with their service, I'm considering some performance air intake parts.. we shall see. read more

Called, got an answer "please hold", hangs up. Unprofessional no wonder they have a bad rating.

Manager Greg Hoskins is a CROOK. Would give 0 stars if I could. I got a battery replaced on Wednesday. Two days later car doesn't start. Get a boost, bring it back to the place, they say battery is fine, starter and alternator failed their test. I stop at home, car won't start, boost doesn't work, have to get towed, then mechanic says all parts are good, just the battery install was loose. I go back to the store to be compensated and Greg tells me it wasn't their fault, why should he trust the mechanic (idk maybe bc he actually fixed my car), the mechanic is just angry I didn't go to him to replace the battery (mechanic is super honest and I've been going to him for years), his "Zoners" are all experts and would never mess up, (the kid who did it is off from college for the summer and has been working there for a couple months lol). It's the kind of sleazy car stuff from a bad tv show. DO NOT GO. read more

Came here to return an online order. Upon bringing in the 2 car struts I was returning, they decided not to accept my return. I asked why and said they did not make enough sales today for them to accept returns and that they would have to close the store. Just excuses by the people at the front desk. Store wasn't even busy. They just didn't want to help or do any work. Most ridiculous excuse I have ever heard. Will not come back. Worst experience ever from an auto store. read more

Bought Duralast (store brand) battery with 3 year free replacement battery. After 1 year it started loosing power. I could not start the car after 3-4 days of not driving the car. In year 2, I went to the store to complain that the battery is causing me problems after 2-3 day pause I had to restart my car with a jump starter. The store manager told me that it is normal for a battery to loose power after 3 days of not driving the car. Of course it is not normal, he was trying to avoid the replacement. Now it looses power every day. My alternator is working properly (tested). Went back and I was told "Ups, you are out of warranty". DO NOT BUY DURALAST BATTERY. IT IS NOT A GOOD PRODUCT. THE STORE MANAGER WILL NOT HONOR THE WARRANTY EITHER. read more

Went here to look for lug socket for my Lexus. Lady at the counter found the part and gave it to me. I asked to try it to confirm that it fit my tire so I wouldn't have to return it, if it didn't fit. She checked with the store manager and told me once opened, it can't be refunded. Hmmm...I've returned many things that did not fit at Autozone, but I've kept more. I called Corporate and they stated that it could be returned. It's all good I found the part cheaper on Amazon, thank you... for NOTHING! read more

Worst experience ever. The employees are so rude!! They weren't even wearing masks. Never going here again.

Kindle gave me awesome service when helping me with my battery. I would recommend this location

Every time I go to auto zone on Devon the employees are always friendly and the Greg the manager is friendly and very helpful.

I went in to use their diagnostic service. However, after 3 tries and after the staff also tried, it was determined that their tool was not working properly and they directed me to another store AND a competitor store. I like that they truly wanted to resolve my issue even if I'd mention going to a competitor. Great service! read more

1/2022 3* Not your shining example of customer service. Stopped in 10 minutes before closing. Guess that means I can get grunted at, etc. Found the part I needed, but no smiles. No great customer service. Not what I expected from an AutoZone. read more

Came in to get a headlight changed. Rachel was very knowledgeable, helpful and professional, she even came out to change the light for me. Reliable service and quality products. read more

I wasn't very happy with Autozone. I went in last week when my headlight went out and asked someone to help me find the correct bulb. When I tried to install the headlight a few days later, it was for sure not the right bulb. Bummer. Worse: I didn't realize it was the wrong bulb until I'd already taken it out of the packaging. So today I went back, and told the guy that I wanted to return the bulb, since it was the wrong part. I was totally expecting to fight. Nope! He immediately returned it, looked up the correct part, then came out to my car to make absolutely sure it was right. After I paid for the new bulb, he came out and installed it for me, which he totally didn't have to do and which I didn't even ask for - and yes, I realize it's like a 30-second repair, but most places wouldn't even do that for free. It was so nice. I am a fan, Autozone. read more

I would give it 0 stars after my last visit.. The Mexican guy employee thought he was too cool to wear his mask on while everyone else is wearing their face mask to protect others during coronavirus very selfish & disrespectful.. and very negligent and of management. Isn't that illegal not to wear a mask in public? I told the worker, and they didn't care.. I tried asking for customer help, and didn't receive any real help. They don't care about their customers - never going back there again.. wish I took a pic of the employee to post it on here. read more

Greg the manager at the store was amazing. As a woman who knows NOTHING about cars and what I needed he got me together. Everything I was told at the dealership I needed he set me straight. I saved so much money. I highly recommend. He was very informative and patient with me. read more

Horrible experienced today ‍if I can only give a negative 0 star I would. The girl that has a fake blonde long hair employee has a terrible attitude. My dad asked me to exchange a Brake pads and instead of explaining it to me how I can exchange it she was giving me attitude , like treating me I'm stupid!! I am a customer and need help? She supposed to help me out instead giving me her unacceptable attitude! She even just walked away from me not even asking if I still need help that I still need to pay but instead she let her manager ring it for me ! I addressed it to the manager but manager didn't even do anything. We've been coming to this location since then and I haven't experienced this kind of costumers service, veryyyy bad. The guys who work there was very helpful and friendly and today? I experienced a terrible customer service with that girl how I wish I got her name!!!! read more

I had such a pleasant experience with Dantasia Smith, she was very helpful and kind. She is a great employee.

Incopetant employees. Asked about price matching competitor and no one could assist and weren't at all interested in making the sale. Just pulled into Advance Auto Parts, less than 1 mile away. Won't be back. read more

Fantastic customer service from Kasandra. Thank you for going above and beyond. My battery failed near her location. Kasandra was so helpful and came out to help analyze why my car wouldn't work. I was able to purchase the best battery for my car in just minutes. I would have been stranded if it wasn't for Kasandra's quick help. Iam very grateful. I hope her management sees her great skills and hard work read more

It's autozone. You should probably know where one is because it's the first place you should go when your check engine light goes on (well, first after checking your gas cap). They'll give you the code (A general "what went wrong" message) for free, which helps when you get to the mechanic, since "There's something wrong with my car and I don't know what please fix it" is a terrible opening line. As far as AZs go, this one is pretty standard. They have car stuff, you need car stuff, etc. I do like the fact that it's on Devon and easy to get to if you live on the north side. The private lot isn't huge, but it's big enough where you can get in and out fairly easily. read more

Not open when I need them the most. Really what the​ heck. I drove by thinking that they might be open right now but no they are not.

I stopped in 2 days ago to have the battery that I bought from this store in February tested because my truck needed to be jumped twice in the past week. They saw that it was weak and they immediately replaced it under warranty and had it installed in under 15 minutes. Great service. No bs read more

The service at this Autozone is amazing and the workers have always been helpful to me. Emilio in particular is always really helpful and kind and willing to offer his expertise. A couple of months ago me and my girlfriend came to this location to purchase parts for a spark plug replacement. We had lots of difficulty doing it ourselves and we're struggling with the repair while doing it in the Autozone parking lot. When we went inside to ask some questions, Emilio came outside with us voluntarily and guided and helped us do the replacement through every step. The man is a incredible human being and the world would be a much better place if there were more Emilios around. I would definitely recommend this location to anyone wanting to buy car parts or seek auto advice. read more

Just came back from Autozone and I have to rave at how great the customer service was. They were very helpful in picking the right battery for my car and then installed it right there in the parking lot. Now what really blew me away was that after installing the battery I wasn't able to close the trunk. It started to rain and the Autozone rep insisted on helping me even though it started raining and he was getting wet. He was able to figure out the problem and get my trunk to close. I wish I could remember your name but I am vary grateful for your help! read more

Took my car here to have my headlight bulb replaced, staff said it was not the bulb but wiring issue and I have to bring it to a mechanic. I ended up taking my car to the dealer to find out that Auto Zone sold me the wrong bulb, went back to Auto Zone and retuned the bulb they sold me. read more

Went in for some parts for my car. The guy working there, Flavio, was extremely helpful and very knowledgeable! He even helped me decide which parts would be better for my car. I've gone in a few times after and he's always there to help. He's even checked my car for minor problems and what can be done. If the boss of this place is reading this, give this guy a promotion!!! Wouldn't come here if it wasn't for him and his great service. read more

If I could give ZERO stars I would. I bought a pair of jumper cables in Naperville 2 weeks ago and went in today to return them, I never used them or opened the package. The service/parts manager Francis looked at my receipt and said you didn't open them and didn't buy them here so i can't return them. He then told me while looking away from me that since his store has made no money he can not do my return. I work in customer service and never heard such a BS policy before. I asked him for the corporate number he said it was on the bottom of the receipt, called that number and it was for the suvrey for my purchase. Well I googled the corporate number and and left a voicemail about my experience all the while Mr. Francis stared at me through the window. Never had such a crappy customer service experience and he was the manager?!! This company just lost a customer read more

I can only speak of one out standing gentlemen named Oscar :) who works there. He is always on point and has great customer service, when ever my husband of I need any thing we always ask for him, he is the best! I like the store it has a great selection of items and prices are affordable & there is lots of parking. I highly recommend this location. Oscar is dee best! Loyal customer :) read more

Went in to buy some wax microfiber towels and valve stem covers was overcharged for my wax after I told the cashier three times that he was wrong in ringing it up we walked back and checked it three times like I was trying to rip them off for a dollar but the funny thing is I told them before hand what the price was and to fix it. But they didn't listen and all they did was give me attitude because I wear glasses and must look stupid. Then I told the manager and he walked back there to look at it for a third time the worst service I've ever gotten in my life trying to tell me about taxes like I don't understand purchase price don't ever go to this place ever the worst service and the most incompetent people working there to the point where I'm gonna call corporate. I ended up leaving without my money even though it's a dollar plus tax it's still the principle I work hard for every dollar I make. read more

I stopped in yesterday with a broken headlight and the manager, Emilio, was super kind and helpful. He came out to my car to check it out and within 5 minutes found and installed a new headlight for me, and refused to take any tip. I highly recommend this Autozone! read more

This was my first visit to Autozone. I went there because my check engine light is on. They gave me the trouble codes and a printout for free. The staff was friendly and gave me different explanations of what could be wrong with my car so I would actually understand the printout. Now I need a shrink to help me deal with my depression caused by my transmission problem. read more

Ordered an item from the website for store pick (same day...according to the site). Order was not ready until the next morning after I'd already purchased somewhere else. Seems to me (as someone who works in a retail store that has this same service) it shouldn't have taken more than a couple hours. Especially considering the website promotes same day pick up. Evidently this concept is too challenging for the incompetent employees at this store. To add insult to injury, when I called customer care to get the order cancelled and credited back to my account, they told me I had to go into the store to get a refund. WHAT? I raised hell and got my refund without going in...which only goes to show these people are complete morons. I will NEVER frequent this or any other Autozone store again. read more

Darrien was very helpful when I needed a new headlamp. He even took the time to help me put it in. This was a great experience!

Will never go in there again. Worst store I have ever been to. Ok i dont know much about car but when I go to a place like this I expect them to know some thing, NO! NOTHING AT ALL! All I went in there for was a lower engine mount on my car. And you know what the guy tells me, if its not in the computer you dont have one on your car! He wouldn't budge on it, I even told him to look at my car and see that it was right there. still nothing. AND THEN , When im trying to find out some other stuff on my wife's car im pushed aside by the two mexican guys that work on cars all the time out behind the store . Because they need to look up some thing EVEN THOUGH THEY DONT EVEN WORK THERE! Even if they have a sign that says no working on cars on the lot, I have seen at time more then seven cars out there, up on jacks . I will never go there again! read more