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    AutoZone Auto Parts

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    6 months ago

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    Advance Auto Parts

    Advance Auto Parts

    (3 reviews)

    Let me start by saying this was the worst experience I have ever had dealing with a parts store or…read morereally any store as far as that is concerned when speaking about customer service. I visited the store on Sunday, November 3, 2019 at 1:00PM following a call to them on November 2, 2019. On November 2, 2019 I called inquiring about the warranty on my Carquest re-man alternator that I had purchased in May 2017. I told the gentleman at that time that I had had it tested a couple days prior at which time I was told it was clear I had an issue with the voltage regulator and he asked if I had gotten a print out showing it is bad. I had not so I then went to the closest Advance Auto in Clemmons, NC to let them check it and try to obtain this print out. The gentleman at the Clemmons, NC store tested it with the handheld battery/alternator tester telling me the same thing that I had already been told by the competitor. I told him this had been an intermittent problem however it left me on the side of the road a couple of days prior. Also while I was at the Clemmons store I asked if he could print out anything showing what he had seen due to what I had been told by the Troutman branch. He stated it was clear that it was not charging properly because it was at 13.5 volt jumped to 13.8 volts and then dropped out back to 13.2 as the headlights were on bright and the A/C was on high. I explained that I was trying to make the swap in Troutman because I was going to do the work at my dad's house over in the Troutman area but also I explained what the Troutman branch had told me. At this time, he stated that if they will not swap it for you, you bring it back to me and tell them the Assistant Manager in Clemmons will do this for you. So following driving to Troutman on Sunday, November 3rd and removing the alternator from the 2008 Honda Accord I drove to Advance Auto Parts in Troutman to make the swap. Jonathan was helping me at the counter when he asked for Neil's password for the warranty return. Neil asked me at that time if I had the alternator checked already to which I explained I had been to Auto Zone and Advance Auto in Clemmons and both stores had consistently told me it was the voltage regulator in the alternator following a stability test and I also explained to him that this had been an intermittent problem that left me on the side of the road at the end of the past week. Neil explained to me that he had to put it on the in store tester before he could swap it, that what the other test showed basically held no water and also told me that he was a mechanic and many times it was not the alternator when people thought it was. He then pointed out that he could not even test it because we had removed the pulley. I quickly told him he could have the pulley off the new one that we had taken the pulley off the old alternator to assist in getting it out. So following swapping the pulley on the new alternator to my return, he placed it on the alternator tester inside the store which showed my alternator as being good and he said he could not exchange it. So now after having an alternator tested by Auto Zone and Advance Auto in Clemmons, NC and both stores telling me the same thing, Neil would not make the warranty exchange. Now I have an alternator off of my personal vehicle leaving me with nothing to drive at the time until I made the exchange and replaced the alternator. I called the Advance Auto in Clemmons back on Sunday afternoon explaining what I had been through and that I had been to their branch the day prior. This store unlike the Troutman branch told me it would be no problem, to bring the alternator back to them and they would make the exchange. With this being said, I had to borrow a vehicle to get back home that evening and go to the Advance Auto in Clemmons, NC just to return back to Troutman to finish the work on Monday. Everything that I had dealt with at the Advance in Troutman was obviously unnecessary as the Clemmons branch did not hesitate in swapping it out and assisting me in making it right. The gentlemen in Clemmons were very apologetic as to what I had dealt with but never once hesitated to make this right and assist me in the exchange. After the new re-man Carquest alternator was put on, it was clear that it was the issue as now with the lights on bright, and the A/C on high I was getting over 14 volts with the car running and under load it was dropping very little. This was not only the worst experience I have had at an auto parts store it also caused me significant inconvenience over a two day period.

    Since my first visit to this store, the team there has been consistently helpful. My first visit I…read morehad a bad battery and a sleeping 4 month old. They worked with me allow me to keep the baby sleeping while working on the car...Even pay for it outside.

    AutoZone Auto Parts - autopartssupplies - Updated May 2026

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